Assertiveness and Diversity

Contents......Page 8
List of Figures......Page 13
List of Tables......Page 14
Foreword......Page 16
Acknowledgments......Page 18
Part I: Overview of the Book......Page 20
1 Introduction......Page 22
How to use the book......Page 23
Part II: What is Assertiveness?......Page 28
Assertiveness is about self-respect and respect for others......Page 30
Assertiveness is about positive recognition......Page 34
Assertiveness is about positive emotion, thinking, and imagining......Page 35
Assertiveness is about authentic connection with self and others......Page 36
Assertiveness is about meaning and purpose......Page 37
Assertiveness is about making mind, body, and brain connections......Page 39
Assertiveness is about feeling secure......Page 40
Assertiveness is about acceptance and mindfulness......Page 42
Introduction......Page 45
Self-affirmations......Page 46
Self-limiting beliefs......Page 47
Developing positive self-assertion through intuitive intelligence......Page 48
Case study: The essence of assertiveness, positive self-assertion, and assertive relationships in organizations......Page 50
Introduction......Page 55
Listening......Page 56
Observing......Page 57
Using “I” statements......Page 58
Questioning......Page 59
Giving, receiving, and asking for feedback......Page 60
Case study: Assertiveness training......Page 62
Mirroring and rapport......Page 66
Representation systems......Page 67
Anchoring......Page 68
Case study 1: Reframing and anchoring......Page 69
Case study 2: Dissociation......Page 71
Case study 3: Compelling futures and representation systems......Page 73
Case study 4: Rapport-building skills......Page 74
The transformative approach to conflict......Page 76
The experience of conflict......Page 77
The shift from non-assertive to assertive......Page 78
Different styles of managing conflict, influencing, and negotiating......Page 80
Case study 1: From weakness to strength......Page 83
Case study 2: The spirit of inquiry......Page 86
Introduction......Page 88
The impact of bullying on people......Page 89
An assertive business culture versus a bullying culture......Page 90
Communication skills that are helpful in dealing with bullying......Page 92
Case study 1: Alleged bullying......Page 94
Case study 2: Being bullied......Page 96
Part III: Working with Personality Differences......Page 100
Introduction......Page 102
Psychological type: Myers-Briggs Type Indicator (MBTI)......Page 103
Interpersonal needs—Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)......Page 105
Belbin team roles......Page 110
The learning cycle and learning styles......Page 112
Introduction......Page 115
Case study 1: The leader within......Page 116
Case study 2: Using the MBTI for personal development and professional fulfilment......Page 117
Interpersonal needs and stages of team development......Page 120
Case study: Using FIRO-B......Page 126
Belbin team role strengths and assertiveness......Page 130
Team roles and assertive team working......Page 131
Case study: Team roles and team effectiveness......Page 134
Positive self-belief and learning......Page 137
Using the theory of the learning cycle and different learning styles to help people become their “best selves” and to appreciate difference......Page 138
Case study: Learning in practice......Page 139
Part IV: Multicultural Differences, Differences of Sexual Orientation, and Gender Difference......Page 142
Personal, national, and organizational cultures......Page 144
The target and non-target approach......Page 145
Case study 1: Assertiveness and awareness of difference......Page 147
Case study 2: Trusting and empowering from within......Page 150
Introduction......Page 154
Supporting people in being true to themselves......Page 155
Case study 1: Living and working without fear......Page 157
Introduction......Page 161
Gender difference and styles of communication......Page 162
Gender difference and leadership......Page 164
Case study 1: Gender diversity......Page 165
Case study 2: Working with senior women leaders......Page 168
Introduction......Page 171
Case study: Diversity and inclusion......Page 172
Part V: Assertiveness and Diversity in Organizations......Page 178
Introduction......Page 180
Key success factors for the business case for assertiveness and diversity......Page 181
Case study: Driving diversity......Page 182
Flexible working practices......Page 188
Assertive relationships underpin the success of flexible working......Page 189
Educating people about flexible working......Page 190
The benefits of paying attention to work–life balance needs......Page 191
Case study: Work–life balance......Page 192
Corporate Ombuds......Page 196
Formal and informal channels of communication for managing issues......Page 197
Case study: Ethical principles and practices......Page 200
Introduction......Page 206
The development of workplace counseling and employee assistance programs......Page 207
The benefits of providing workplace counseling......Page 208
Case study 1: The employee assistance program......Page 209
Case study 2: Workplace counseling......Page 212
Values and beliefs......Page 216
Case study: Shared values and beliefs......Page 217
The 360 review process......Page 223
Feedback from 360 review process......Page 225
Case study: Developing an assertive organization through 360 review feedback......Page 226
The characteristics of assertive leadership......Page 231
Case study: Developing an assertive organization through developing assertive leadership......Page 235
Introduction......Page 240
The coaching relationship......Page 241
Coaching and leadership......Page 242
Case study 1: Strengths through coaching......Page 243
Case study 2: Team coaching using horses as part of the learning experience......Page 246
Happiness......Page 249
Case study 1: Promoting happiness......Page 250
Case study 2: Positive emotion and optimism......Page 256
26. Conclusions......Page 259
Appendix 1 Contributors and Readers......Page 260
Appendix 2 Contributing Organizations......Page 264
Appendix 3 Website Resources......Page 267
References and Further Reading......Page 272
B......Page 280
C......Page 281
E......Page 282
H......Page 283
L......Page 284
N......Page 285
R......Page 286
S......Page 287
V......Page 288
Z......Page 289