Art's Principles: 50 years of hard-learned lessons in building a world-class professional services firm

Cover Page
Cover
Copyright
Contents
Foreword
Introduction
Preface
Building Service Companies
1 Common Sense Principles
2 Reaching Scale
3 Back to Basics
4 Daily Improvement
Culture
5 Importance of Culture
6 Be a Family
7 One-Firm Firm
8 The Importance of Trust
9 Ethics
10 Fair Sharing
11 No Dirty Dishes
12 Make It Fun
Leadership
13 Key Attributes of a Leader
14 Core Leadership Skills
15 Build and Protect the Brand
16 Emotional Strength
17 Be Tough but Fair
18 Be Resilient
19 Succession Planning
Talent
20 Hire the Best
21 Attract and Keep Talent
22 Invest in Your People
23 Earn the Title
24 Guide Your Talent
25 Boomerang
26 When to Let Go
27 Help Your Talent Plan for the Future
Daily Work Life
28 Curiosity
29 It’s 6:00 p.m. Go Home!
30 Storytelling
31 Build Your Own Career
32 Master One, Then Many
33 Give Back
Strategy
34 Stop Chasing Fads and Build Enduring Principles
35 Slow Business Growth
36 Don’t Be First
37 Open New Markets or Services with a Project
38 Sleep on Questions
39 Explore Unknown Territory
Operations
40 Monday Morning Call
41 It’s Friday, Count the Cash
42 Know Your Numbers
43 No Silos
44 No Territory Control
45 Start to Finish
Winning Business
46 Everyone Is a Marketer
47 Win Real Business
48 Unanticipated Opportunities
49 No Project Too Small for a Great Client
50 Get to the Table
51 Respect Your Clients
52 Become a Trusted Advisor
53 Repeat Clients
54 People Value What They Pay For
Power of Design
55 The Power of Design
56 Design from the Inside Out
57 Design Must Solve the Problem of Opportunity
58 Every Project Deserves a Thoughtful Solution
Design Process
59 Make an Impact in Their World
60 Excellent Delivery
61 Great Experience
62 Ethical Practice
History of Gensler
Acknowledgments
Index
The Authors