An Invitation to the Sociology of Emotions

Cover
Endorsement
Half Title
Title Page
Copyright Page
Table of Contents
Note for Instructors
Acknowledgements
1 Thinking Sociologically About Emotions
	1. Are Emotions Trivial? (No, They Are Pervasive and Crucial)
	2. Are Emotions Exclusively Or Primarily Biological? (No, They Are Highly Social)
	3. Are Emotions Automatic and Inevitable? (No, They Are Often Contingent and Malleable)
	4. Are Emotions Irrational? (Not Necessarily—Thought and Emotion Are Intricately Intertwined)
	5. Are Emotions Private and Personal? (They Are Created, Managed, and Even Sold in Public Venues)
	6. Are Emotions Indescribable? (People Actively Discuss and Label Feelings On a Daily Basis)
	7. Do Emotions Belong Solely to the Realm of Psychology? (No, Sociologists and Other Social Scientists Can Make Valuable Contributions)
	What Are Emotions?
	Notes
	Suggested Readings
2 Emotion Norms
	Six Features of Emotion Norms
		1) Emotion Norms Are Pervasive, Yet Often Invisible
		2) Emotion Norms Are Enforced By Our Companions and By Ourselves, Via Major and Minor Sanctions
		3) Emotion Norms Are Learned Through Direct and Indirect Socialization
		4) Emotion Norms Vary Over Time and From Group to Group
		5) Emotion Norms Can Be Debatable and Conflicting, Even Within the Same Culture Or Setting
		6) Emotion Norms Can Reflect and Perpetuate Inequality
	Emotional Deviance: How to Violate Emotion Norms
	Exercises
	Notes
	Suggested Readings
3 Emotion Management
	Surface Acting
		Five Surface Acting Strategies
			1) Wording
			2) Tone of Voice
			3) Facial Expressions
			4) Bodily Gestures
			5) Clothing
	Deep Acting
		Three Deep Acting Techniques
			1) Bodily Deep Acting
			2) Expressive Deep Acting
			3) Cognitive Deep Acting
	Interpersonal Emotion Management
	Is Emotion Management Dishonest?
	Exercises
	Notes
	Suggested Readings
4 Exchanging Emotions
	Exchange Theory
	Four Connections Between Exchange Theory and Emotions
		1) Social Exchanges Produce Emotional Outcomes
		2) Emotions Are Factored Into Cost–Benefit Analyses, as Inputs
		3) People May “Work On” the Emotions They Exchange With Others
		4) Emotional Exchanges Occur Against the Backdrop of Emotion Norms and Other Cultural Beliefs
	Misgivings and Ambivalence: Conflicting Interpretations of Emotional Exchanges
	Exercises
	Notes
	Suggested Readings
5 Emotional Labor
	Four Ways Employers Influence Their Employees’ Emotional Labor
		1) Hiring
		2) Training
		3) Monitoring and Evaluating
		4) Advertising
	Inequality Among Emotional Laborers
		Gender
		Race
		Status
	Does Emotional Labor Damage Workers?
		Potential Drawbacks to Performing Emotional Labor
		Potential Benefits of Doing Emotional Labor
		What Factors Make Emotional Labor Less Arduous?
		What’s the Point of this Chapter?
	Exercises
	Notes
	Suggested Readings
6 Identifying Emotions
	Bodily Ambiguity
	Social Factors That Guide Emotional Identification
		1) Vocabularies of Emotion
		2) Metaphors
		3) Emotion Labels as Perspectives On Situations
		4) Emotional Identification as Impression Management
		5) Interpersonal Emotional Identification
		6) Debating “Who Knows Best” About Emotions
		7) Emotional Identification and Emotional Labor
	Exercises
	Notes
	Suggested Readings
7 Why Study the Sociology of Emotions?
	1. Emotions Are Always a Relevant—and Potentially Fun—Topic
	2. Seeing the Familiar in a New Light
	3. Drawing Connections Between Disparate Realms
	4. Learning About the World, and Yourself, Simultaneously
	5. Developing Valuable Skills
	6. Preparing for and Advancing in One’s Career
	7. Understanding Inequality
	Conclusion
	Notes
Bibliography
Index