An analysis of success and failure factors for ERP systems in engineering and construction firms

PREFACE......Page 9
ACKNOWLEDGEMENTS......Page 15
TABLE OF CONTENTS......Page 16
LIST OF TABLES......Page 19
LIST OF FIGURES......Page 20
1.1 Background......Page 21
1.2 Problem Statement......Page 22
1.3 Research Objectives......Page 25
1.4 Importance of Research......Page 26
1.5 Organization of the Research......Page 28
2.1.1 Background......Page 31
2.1.2 Advantages and Disadvantages......Page 33
2.1.3 Major Vendors......Page 36
2.1.4 Main Functions and Characteristics......Page 39
2.2 ERP Systems in Engineering & Construction (E&C) Firms......Page 45
2.2.1 Application Modules for E&C Firms......Page 47
2.2.2 General Concept of ERP Systems in E&C Firms......Page 49
2.2.3 Problems in ERP Implementations for E&C Firms......Page 51
2.3 Chapter Summary......Page 53
3.1.1 Technology Acceptance Model (TAM)......Page 54
3.1.2 DeLone & McLean IS Success Model......Page 57
3.1.3 Project Management Success Factors for ERP Implementation......Page 59
3.2.1 Structure of Model......Page 62
3.2.2 Success Factors......Page 64
3.2.3 Success Indicators......Page 71
3.3 Chapter Summary......Page 74
4.1.1 Success Factors......Page 75
4.1.2 Success Indicators......Page 79
4.2.1 Data Collection......Page 81
4.2.2 Data Analysis......Page 84
4.3 Chapter Summary......Page 88
5.1.1 Administration of Main Survey......Page 89
5.1.2 Sample Characteristics......Page 91
5.1.3 Summary of Data......Page 95
5.2.1 Data Analysis......Page 97
5.2.2 Final Adjustment of Research Model......Page 100
5.3.1 Country......Page 102
5.3.2 Software......Page 104
5.3.3 Experience......Page 105
5.3.4 Use Hours......Page 107
5.4.1 Analysis of Responses Combined for All Respondent Countries......Page 109
5.4.2 Analysis of Responses from the U.S.......Page 117
5.4.3 Analysis of Responses from Korea......Page 122
5.5.1 Overview of Structural Equation Modeling......Page 127
5.5.2 Best Fit Model with Goodness of Fit Test......Page 129
5.6 Chapter Summary......Page 134
6.1.1 Perceived Usefulness......Page 135
6.1.2 Intention to Use / Use......Page 137
6.1.3 ERP Benefits......Page 138
6.1.4 Project Success (Progress & Quality)......Page 139
6.2.1 Comparison of Means......Page 141
6.2.2 Comparison of Regression Analyses......Page 143
6.3 Implications for Successful ERP Implementations......Page 148
6.4 Chapter Summary......Page 152
7.1 Contributions & Limitations......Page 153
7.2 Future Research......Page 157
APPENDIX A: FUNCTIONAL MODULES OF ERP VENDORS......Page 159
APPENDIX B: ITEMS IN THE SURVEY INSTRUMENT......Page 164
APPENDIX C: RESULTS OF PILOT SURVEY......Page 167
APPENDIX D: DATA ANALYSIS OF MAIN SURVEY......Page 176
APPENDIX E: RESULTS OF T TESTS......Page 188
APPENDIX F: REGRESSION ANALYSIS WITH DUMMY VARIABLE – COUNTRY......Page 204
APPENDIX G: RESULTS OF STRUCTURAL EQUATION MODELING......Page 206
AIC......Page 207
Regression Weights: (Group number 1 - Default model)......Page 208
Intercepts: (Group number 1 - Default model)......Page 209
Covariances: (Group number 1 - Default model)......Page 210
Correlations: (Group number 1 - Default model)......Page 211
Squared Multiple Correlations: (Group number 1 - Default model)......Page 212
Implied Covariances (Group number 1 - Default model)......Page 213
Implied Means (Group number 1 - Default model)......Page 214
Standardized Direct Effects (Group number 1 - Default model)......Page 215
Standardized Indirect Effects (Group number 1 - Default model)......Page 216
RMSEA......Page 217
Regression Weights: (Group number 1 - Default model)......Page 218
Intercepts: (Group number 1 - Default model)......Page 219
Covariances: (Group number 1 - Default model)......Page 220
Correlations: (Group number 1 - Default model)......Page 221
Squared Multiple Correlations: (Group number 1 - Default model)......Page 222
Implied Covariances (Group number 1 - Default model)......Page 223
Implied Means (Group number 1 - Default model)......Page 224
Standardized Direct Effects (Group number 1 - Default model)......Page 225
Standardized Indirect Effects (Group number 1 - Default model)......Page 226
REFERENCES......Page 227
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