Aligning Training for Results: A Process and Tools That Link Training to Business

ALIGNING TRAINING FOR RESULTS: A Process and Tools That Link Training to Business......Page 7
CONTENTS......Page 11
TABLES, FIGURES, AND EXHIBITS......Page 17
WEB SITE TOOLS......Page 19
PREFACE......Page 23
Acknowledgments......Page 24
INTRODUCTION......Page 25
How This Book Is Organized......Page 26
Getting the Most from This Resource......Page 28
Key Terms Used Throughout the Book......Page 29
Performance Is Our Business......Page 35
Performers Do Have a Choice......Page 36
Viewing Training Through a Different Lens......Page 37
Client-Friendly Performance Framework......Page 38
The Training and Performance Process......Page 48
Top Three Barriers to Performance......Page 50
Summary......Page 51
It’s About Results......Page 53
Keys to Alignment and Linkage......Page 54
Summary......Page 65
With a New View Come New Processes......Page 67
Introduction to the PAL Process......Page 68
Phase One: Situational Needs Assessment and Performance Design......Page 70
Phase Two: Design and Development......Page 73
Phase Three: Delivery and Execution......Page 75
Summary......Page 77
A Process with Many Names......Page 79
Two Roles for Needs Assessment......Page 80
Client Key Behavior and Suggested Solutions......Page 83
Step 1 of the PAL Process: Scope the Project......Page 86
Summary......Page 107
Step 2 of the PAL Process: Conduct Detailed Assessment and Analysis......Page 109
The Strategy......Page 110
Sampling......Page 115
Data Collection Methods and Sources......Page 117
Detailed Analysis......Page 121
The Acid Test......Page 126
Summary......Page 141
Believe in Your Solution......Page 143
Influencing the Client......Page 144
Educating the Client......Page 147
Summary......Page 163
The Alignment Continues......Page 165
The Phase Two Handoff......Page 166
The Handoff Briefing......Page 168
Key Factors for Learning and Performance......Page 175
Summary......Page 177
Enabling the Performer......Page 179
Phase Three of the PAL Process......Page 181
The Delivery......Page 183
Learner Readiness and Initial Reaction......Page 185
The Follow-Up Transfer Action and Strategy......Page 187
Summary......Page 193
In The End It’s Results That Count......Page 195
The Evaluation Decision......Page 196
Evaluation Framework......Page 198
Summary......Page 229
Contribution and Survival......Page 231
Importance of Sponsorship......Page 232
Influencing Sponsorship......Page 233
The Outside View......Page 237
It’s Time to Stop Doing—and Start Doing......Page 240
Working Our Processes......Page 242
A Few Closing Thoughts......Page 243
Summary......Page 244
Books......Page 245
Articles......Page 246
ABOUT THE AUTHOR......Page 247
INDEX......Page 249