97 Things Every SRE Should Know: Collective Wisdom from the Experts

Cover
Copyright
Table of Contents
Preface
	How We Structured the Book
	O’Reilly Online Learning
	How to Contact Us
	Acknowledgments
Part I. New to SRE
	Chapter 1. Site Reliability Engineering in Six Words
		Alex Hidalgo
	Chapter 2. Do We Know Why We Really Want Reliability?
		Niall Murphy
	Chapter 3. Building Self-Regulating Processes
		Denise Yu
	Chapter 4. Four Engineers of an SRE Seder
		Jacob Scott
	Chapter 5. The Reliability Stack
		Alex Hidalgo
	Chapter 6. Infrastructure: It’s Where the Power Is
		Charity Majors
	Chapter 7. Thinking About Resilience
		Justin Li
	Chapter 8. Observability in the Development Cycle
		Charity Majors and Liz Fong-Jones
	Chapter 9. There Is No Magic
		Bouke van der Bijl
	Chapter 10. How Wikipedia Is Served to You
		Effie Mouzeli
	Chapter 11. Why You Should Understand (a Little) About TCP
		Julia Evans
	Chapter 12. The Importance of a Management Interface
		Salim Virji
	Chapter 13. When It Comes to Storage, Think Distributed
		Salim Virji
	Chapter 14. The Role of Cardinality
		Charity Majors and Liz Fong-Jones
	Chapter 15. Security Is like an Onion
		Lucas Fontes
	Chapter 16. Use Your Words
		Tanya Reilly
	Chapter 17. Where to SRE
		Fatema Boxwala
	Chapter 18. Dear Future Team
		Frances Rees
	Chapter 19. Sustainability and Burnout
		Denise Yu
	Chapter 20. Don’t Take Advice from Graybeards
		John Looney
	Chapter 21. Facing That First Page
		Andrew Louis
Part II. Zero to One
	Chapter 22. SRE, at Any Size, Is Cultural
		Matthew Huxtable
	Chapter 23. Everyone Is an SRE in a Small Organization
		Matthew Huxtable
	Chapter 24. Auditing Your Environment for Improvements
		Joan O’Callaghan
	Chapter 25. With Incident Response, Start Small
		Thai Wood
	Chapter 26. Solo SRE: Effecting Large-Scale Change as a Single Individual
		Ashley Poole
	Chapter 27. Design Goals for SLO Measurement
		Ben Sigelman
	Chapter 28. I Have an Error Budget—Now What?
		Alex Hidalgo
	Chapter 29. How to Change Things
		Joan O’Callaghan
	Chapter 30. Methodological Debugging
		Avishai Ish-Shalom and Nati Cohen
	Chapter 31. How Startups Can Build an SRE Mindset
		Tamara Miner
	Chapter 32. Bootstrapping SRE in Enterprises
		Vanessa Yiu
	Chapter 33. It’s Okay Not to Know, and It’s Okay to Be Wrong
		Todd Palino
	Chapter 34. Storytelling Is a Superpower
		Anita Clarke
	Chapter 35. Get Your Work Recognized: Write a Brag Document
		Julia Evans and Karla Burnett
Part III. One to Ten
	Chapter 36. Making Work Visible
		Lorin Hochstein
	Chapter 37. An Overlooked Engineering Skill
		Murali Suriar
	Chapter 38. Unpacking the On-Call Divide
		Jason Hand
	Chapter 39. The Maestros of Incident Response
		Andrew Louis
			Stop the Bleeding
			What’s Everyone Doing?
	Chapter 40. Effortless Incident Management
		Suhail Patel, Miles Bryant,  and Chris Evans
	Chapter 41. If You’re Doing Runbooks, Do Them Well
		Spike Lindsey
	Chapter 42. Why I Hate Our Playbooks
		Frances Rees
	Chapter 43. What Machines Do Well
		Michelle Brush
	Chapter 44. Integrating Empathy into SRE Tools
		Daniella Niyonkuru
	Chapter 45. Using ChatOps to Implement Empathy
		Daniella Niyonkuru
	Chapter 46. Move Fast to Unbreak Things
		Michelle Brush
	Chapter 47. You Don’t Know for Sure Until It Runs in Production
		Ingrid Epure
	Chapter 48. Sometimes the Fix Is the Problem
		Jake Pittis
	Chapter 49. Legendary
		Elise Gale
	Chapter 50. Metrics Are Not SLIs (The Measure Everything Trap)
		Brian Murphy
	Chapter 51. When SLOs Attack: Pathological SLOs and How to Fix Them
		Narayan Desai
	Chapter 52. Holistic Approach to Product Reliability
		Kristine Chen and Bart Ponurkiewicz
	Chapter 53. In Search of the Lost Time
		Ingrid Epure
	Chapter 54. Unexpected Lessons from Office Hours
		Tamara Miner
	Chapter 55. Building Tools for Internal Customers that They Actually Want to Use
		Vinessa Wan
	Chapter 56. It’s About the Individuals and Interactions
		Vinessa Wan
	Chapter 57. The Human Baseline in SRE
		Effie Mouzeli
	Chapter 58. Remotely Productive or Productively Remote
		Avleen Vig
	Chapter 59. Of Margins and Individuals
		Kurt Andersen
	Chapter 60. The Importance of Margins in Systems
		Kurt Andersen
	Chapter 61. Fewer Spreadsheets, More Napkins
		Jacob Bednarz
	Chapter 62. Sneaking in Your DevOps Deliciously
		Vinessa Wan
	Chapter 63. Effecting SRE Cultural Changes in Enterprises
		Vanessa Yiu
	Chapter 64. To All the SREs I’ve Loved
		Felix Glaser
	Chapter 65. Complex: The Most Overloaded Word in Technology
		Laura Nolan
Part IV. Ten to Hundred
	Chapter 66. The Best Advice I Can Give to Teams
		Nicole Forsgren
	Chapter 67. Create Your Supporting Artifacts
		Daria Barteneva and Eva Parish
	Chapter 68. The Order of Operations for Getting SLO Buy-In
		David K. Rensin
	Chapter 69. Heroes Are Necessary, but Hero Culture Is Not
		Lei Lopez
	Chapter 70. On-Call Rotations that People Want to Join
		Miles Bryant, Chris Evans, and Suhail Patel
	Chapter 71. Study of Human Factors and Team Culture to Improve Pager Fatigue
		Daria Barteneva
	Chapter 72. Optimize for MTTBTB (Mean Time to Back to Bed)
		Spike Lindsey
	Chapter 73. Mitigating and Preventing Cascading Failures
		Rita Lu
	Chapter 74. On-Call Health: The Metric You Could Be Measuring
		Caitie McCaffrey
	Chapter 75. Helping Leaders Prioritize On-Call Health
		Caitie McCaffrey
			Bring Quantitative Data
			Link SLAs to On-Call Health
			Treat On-Call Health like a Feature
			Measure Attrition
	Chapter 76. The SRE as a Diplomat
		Johnny Boursiquot
	Chapter 77. The Forward-Deployed SRE
		Johnny Boursiquot
	Chapter 78. Test Your Disaster Plan
		Tanya Reilly
	Chapter 79. Why Training Matters to an SRE Practice and SRE Matters to Your Training Program
		Jennifer Petoff
	Chapter 80. The Power of Uniformity
		Chris Evans, Suhail Patel, and Miles Bryant
	Chapter 81. Bytes per User Value
		Arshia Mufti
	Chapter 82. Make Your Engineering Blog a Priority
		Anita Clarke
	Chapter 83. Don’t Let Anyone Run Code in Your Context
		John Looney
	Chapter 84. Trading Places: SRE and Product
		Shubheksha Jalan
	Chapter 85. You See Teams, I See Product
		Avleen Vig
	Chapter 86. The Performance Emergency Fund
		Dawn Parzych
	Chapter 87. Important but Not Urgent: Roadmaps for SREs
		Laura Nolan
Part V. The Future of SRE
	Chapter 88. That 50% Thing
		Tanya Reilly
	Chapter 89. Following the Path of Safety-Critical Systems
		Heidy Khlaaf
	Chapter 90. Applicable and Achievable Static Analysis
		Heidy Khlaaf
	Chapter 91. The Importance of Formal Specification
		Hillel Wayne
	Chapter 92. Risk and Rot in Sociotechnical Systems
		Laura Nolan
	Chapter 93. SRE in Crisis
		Niall Murphy
	Chapter 94. Expected Risk Limitations
		Blake Bisset
	Chapter 95. Beyond Local Risk: Accounting for Angry Birds
		Blake Bisset
	Chapter 96. A Word from Software Safety Nerds
		J. Paul Reed
	Chapter 97. Incidents: A Window into Gaps
		Lorin Hochstein
	Chapter 98. The Third Age of SRE
		Björn “Beorn” Rabenstein
Contributors
	Kurt Andersen
	Daria Barteneva
	Jacob Bednarz
	Bouke van der Bijl
	Blake Bisset
	Johnny Boursiquot
	Fatema Boxwala
	Michelle Brush
	Miles Bryant
	Karla Burnett
	Kristine Chen
	Anita Clarke
	Nati Cohen
	Narayan Desai
	Ingrid Epure
	Chris Evans
	Julia Evans
	Liz Fong-Jones
	Lucas Fontes
	Dr. Nicole Forsgren
	Elise Gale
	Felix Glaser
	Jason Hand
	Alex Hidalgo
	Lorin Hochstein
	Matthew Huxtable
	Avishai Ish-Shalom
	Shubheksha Jalan
	Heidy Khlaaf
	Justin Li
	Spike Lindsey
	John Looney
	Lei Lopez
	Andrew Louis
	Rita Lu
	Charity Majors
	Caitie McCaffrey
	Tamara Miner
	Effie Mouzeli
	Arshia Mufti
	Brian Murphy
	Niall Murphy
	Daniella Niyonkuru
	Laura Nolan
	Joan O’Callaghan
	Todd Palino
	Eva Parish
	Dawn Parzych
	Suhail Patel
	Jennifer Petoff
	Jake Pittis
	Bart Ponurkiewicz
	Ashley Poole
	Björn “Beorn” Rabenstein
	J. Paul Reed
	Frances Rees
	Tanya Reilly
	David K. Rensin
	Jacob Scott
	Ben Sigelman
	Murali Suriar
	Avleen Vig
	Salim Virji
	Vinessa Wan
	Hillel Wayne
	Thai Wood
	Vanessa Yiu
	Denise Yu
Index
About the Editors
	Emil Stolarsky andJaime Woo