5-Star Career: Define and Build Yours Using the Science of Quality Management

Cover\nEndorsement Page\nHalf Title\nTitle Page\nCopyright Page\nTable of Contents\nAbout the Author\nIntroduction\nChapter 1 Give Me 5-Star Everything\n	The World Isn’t What It Used to Be\n	Your Life Is Not a Process\n	Key Points\n	Bibliography\nChapter 2 The Science of Quality Management\n	Japan Embraces Two Brilliant Nerds\n	The US Government Creates an Act\n	The Entire World Jumps on the Bus\n		The International Organization for Standardization (ISO)\n		Six Sigma and Regulated Industries\n	Key Points\n	Bibliography\nChapter 3 My Career Is a What\n	Blind Spots Are Difficult to Spot\n	Systems and Culture Do Not Require Permission to Exist\n	Commit Out Loud\n	Key Points\nChapter 4 We’re All Manufacturers\n	Who Has Time for This\n		Planning\n		Execution\n	I Thought I Had a Good Process\n	When, Where, and How Did It Go Wrong\n	Not All Processes Are Purposeful and Systematic\n	Key Points\n	Bibliography\nChapter 5 We’re All Customers\n	Coasting Won’t Take You Far\n	Horses Have Excellent Focus\n	What Do You Want\n	Key Points\nChapter 6 Customers Have Problems\n	Movies Only Last 90 Minutes\n	Elite Athletes Apply Quality Management\n	Cue the Rocky Theme\n	Key Points\nChapter 7 We All Shop for the Big One\n	Why All the Disconnects\n	We All Want the Big Cookie\n	A Career Quality Event\n	Key Points\n	Bibliography\nChapter 8 Manufacturers Build Trust\n	Trust Your Meds\n	Trust Requires Integrity\n	Prepare for Action\n	Key Points\nChapter 9 Data Is King\n	Meet Your Customer to Define Quality\n	Data Is King\n	The Danger of Illogical Leaps\n	Put on Your Manufacturing Hat\n	Key Points\n	Bibliography\nChapter 10 Strategize for Quality\n	The Strategy Proven to Work\n	Is Personal Strategy Opportunistic\n	Commit Out Loud\n	Key Points\nChapter 11 Claim Your System\n	Borders Are Not Fences\n	Simple Is Not Always Easy\n	Control Quality at Every Step\n	The Mountain Has Multiple Paths\n	Key Points\nChapter 12 Design Your Process\n	Decisions. Decisions\n	Crystal Blue Persuasion\n	Use Your Power to Create Options\n	Expect Surprises\n	Key Points\nChapter 13 Thinking Is an Ongoing Requirement\n	Watch for Curveballs\n	Ouch! Who Did That\n	It Doesn’t Matter Who Did It\n	Every Ending Is a New Beginning\n	Key Points\n	Bibliography\nIndex