30 Minutes to Make the Right Impression (30 Minutes)

COVER......Page 1
PRELIMINARIES......Page 2
CONTENTS......Page 4
THE 30 MINUTE SERIES......Page 5
Introduction......Page 6
First impressions......Page 7
From the inside out......Page 8
Impression management......Page 9
‘Putting on a show’......Page 10
False advertising and window-dressing......Page 11
2. Visibility counts for more than ability......Page 12
‘Act natural’......Page 13
Checkpoint......Page 14
2 HEAD AND HEART Using your brain and your emotions......Page 15
Outside......Page 16
What you think......Page 17
What you feel......Page 18
Coping with nerves – recognition and rescue......Page 19
Classic interview questions......Page 20
The first-time Chair......Page 21
Get in the mood......Page 22
Plan for making a 10-minute presentation......Page 23
3 AUDIENCE AND OUTCOMES Who will be there and what you want to get out of the situation......Page 25
Your goal......Page 26
Why am I doing this?......Page 27
Procrastination......Page 28
Audience profile......Page 29
Difficult customers......Page 31
Twenty-one negative impressions......Page 32
Presentations......Page 33
2. Personalize your presentations to appeal to the audience of the moment......Page 34
Body talk......Page 36
Interference......Page 39
Like attracts like......Page 40
‘You are what you wear’......Page 41
The ideal outfit......Page 42
Guidelines for a ‘safe’ interview outfit......Page 43
Presentations......Page 44
New job......Page 46
How you sound......Page 47
Entrances......Page 51
Exits......Page 52
What to avoid......Page 53
Make a good impression on the phone......Page 54
Interviews......Page 55
Powerful talk......Page 56
Presentations......Page 57
6 THE SOCIAL SCENE......Page 58
Self-awareness......Page 59
The social dyslexic......Page 61
The kid in a sweetshop......Page 62
What can you do if .........Page 63
Answers......Page 64