101 Ways to Improve Business Performance (101 Ways)

Cover......Page 1
Preliminaries......Page 2
Contents......Page 6
Introduction......Page 10
WAY 1 	MAKE DECISIONS......Page 12
WAY 2 	TACKLE DECISIONS PROPERLY......Page 13
In brief......Page 14
In brief......Page 15
WAY 4 	GIVE DECISIONS THE ATTENTION THEY DESERVE......Page 16
WAY 5 	CONCENTRATE ON YOUR CORE FUNCTIONS......Page 17
WAY 6 	CONCENTRATE ON THE VALUE CHAIN......Page 18
WAY 7 		MEASURE YOUR ORGANIZATION’S PERFORMANCE......Page 19
WAY 8 	CHOOSE THE RIGHT MEASURES......Page 20
In brief......Page 21
WAY 9 	USE BENCHMARKING......Page 22
WAY 10 	FOCUS ON CUSTOMERS......Page 23
WAY 11 	WELCOME CHANGE......Page 24
WAY 12 	INTRODUCE CHANGES PROPERLY......Page 26
WAY 13 	MAKE NOTES OF POSSIBLE IMPROVEMENTS......Page 27
In brief......Page 29
WAY 14 	TAKE A LONG-TERM VIEW......Page 30
WAY 15 	DO A SWOT ANALYSIS......Page 31
WAY 16 	DESIGN A MISSION STATEMENT......Page 32
WAY 17 	DESIGN CORPORATE AND BUSINESS STRATEGIES......Page 33
WAY 18 	USE A SENSIBLE APPROACH TO STRATEGIC PLANNING......Page 35
WAY 19 	DESIGN AN OPERATIONS STRATEGY......Page 36
WAY 20    DESIGN A MARKETING STRATEGY......Page 37
WAY 21    CONTROL FINANCES......Page 39
WAY 22    IMPLEMENT YOUR STRATEGIES......Page 40
In brief......Page 41
WAY 23 	MANAGE HUMAN RESOURCES......Page 42
In brief......Page 43
WAY 24 	TREAT PEOPLE PROPERLY......Page 44
WAY 25 	HAVE OPEN COMMUNICATIONS......Page 45
WAY 26 	MOTIVATE PEOPLE......Page 46
WAY 27 	DELEGATE RESPONSIBILITY......Page 47
In brief......Page 48
WAY 28 	EMPOWER PEOPLE......Page 49
WAY 29 	FLATTEN YOUR ORGANIZATION......Page 50
WAY 30 	USE TEAMS......Page 51
WAY 31 	TRAIN AND EDUCATE......Page 52
WAY 32 	DESIGN JOBS......Page 54
WAY 33 	DON’T EMPLOY TOO MANY PEOPLE......Page 55
In brief......Page 56
WAY 34 	EMPHASIZE OPERATIONS......Page 57
WAY 35 	USE OPERATIONS MANAGERS......Page 58
In brief......Page 59
WAY 36 	LOOK FOR IMPROVEMENTS IN DIFFERENT PLACES......Page 60
WAY 37 	LOOK AT THE OPERATIONS OF OTHER ORGANIZATIONS......Page 62
WAY 38 	MEASURE PRODUCTIVITY......Page 63
In brief......Page 64
WAY 39 	DEFINE PRODUCTIVITY CAREFULLY......Page 65
WAY 40 	USE PARTIAL PRODUCTIVITIES......Page 66
WAY 41 	USE OTHER MEASURES OF PERFORMANCE......Page 67
WAY 42 	AIM FOR ECONOMIES OF SCALE......Page 68
WAY 43 	USE PROJECT MANAGEMENT......Page 69
In brief......Page 70
WAY 44 	PLAN YOUR PRODUCTS......Page 71
WAY 45 	DESIGN THE WHOLE PRODUCT ?PACKAGE......Page 72
In brief......Page 73
WAY 46 	REMEMBER WHAT MAKES A GOOD DESIGN......Page 74
WAY 47 	DESIGN PRODUCTS THAT CUSTOMERS WANT......Page 75
WAY 48 	REMEMBER THE PRODUCT LIFE CYCLE......Page 76
WAY 49 	MAKE A RANGE OF PRODUCTS......Page 77
WAY 50 	INTRODUCE NEW PRODUCTS......Page 78
In brief......Page 79
In brief......Page 80
WAY 52 	DESIGN ENTRY AND EXIT STRATEGIES......Page 81
In brief......Page 82
WAY 53 	AIM FOR HIGH QUALITY......Page 83
In brief......Page 84
WAY 54 	CONSIDER DIFFERENT ASPECTS OF QUALITY......Page 85
WAY 55 	TAKE A CUSTOMER’S VIEW OF QUALITY......Page 86
WAY 56 	MINIMIZE THE TOTAL COST OF QUALITY......Page 87
WAY 57 	INTRODUCE TOTAL QUALITY MANAGEMENT (TQM)......Page 88
WAY 58 	ORGANIZE FOR QUALITY......Page 89
WAY 59 	USE TQM IN SERVICES......Page 90
WAY 60 	INTRODUCE TQM PROPERLY......Page 92
Deming’s 14 obligations......Page 93
WAY 62 	USE QUALITY CONTROL......Page 94
WAY 63 	INSPECT PRODUCTS AT THE RIGHT TIMES......Page 95
WAY 64 	GET ISO 9000 CERTIFICATION......Page 96
In brief......Page 97
WAY 65 THINK ABOUT THE PROCESS......Page 98
WAY 66 	BECOME PROCESS-CENTRED......Page 99
In brief......Page 100
WAY 67 	CONSIDER DIFFERENT TYPES OF PROCESS......Page 101
WAY 68 	CHOOSE THE BEST TYPE OF PROCESS......Page 102
WAY 69 	CHOOSE THE BEST LEVEL OF TECHNOLOGY......Page 103
WAY 70 	LAY OUT THE PROCESS PROPERLY......Page 104
WAY 71 	USE FLEXIBLE AUTOMATION......Page 105
WAY 72 	USE COMPUTER-ASSISTED DESIGN......Page 106
WAY 73 	AUTOMATED SERVICES......Page 107
WAY 74 	ANALYSE YOUR PROCESS......Page 108
WAY 75 	RE-ENGINEER YOUR PROCESS......Page 110
In brief......Page 111
WAY 76 	FORECAST DEMAND FOR PRODUCTS......Page 112
WAY 77 	USE JUDGEMENTAL FORECASTS......Page 113
In brief......Page 114
WAY 79 	CHOOSE THE BEST METHOD OF FORECASTING......Page 115
In brief......Page 116
WAY 80 TRY TO SMOOTH OPERATIONS......Page 117
WAY 81 	APPROACH PLANNING PROPERLY......Page 118
WAY 82 	DESIGN CAPACITY PLANS......Page 119
WAY 83 	ALLOW SHORT-TERM ADJUSTMENTS TO CAPACITY......Page 120
WAY 84 	DESIGN TACTICAL PLANS......Page 122
WAY 85 	DESIGN SHORT-TERM SCHEDULES......Page 123
In brief......Page 124
WAY 86 	USE OPTIMIZED PRODUCTION TECHNOLOGY (OPT)......Page 125
WAY 87 	CONTROL THE SCHEDULES......Page 126
WAY 88 	USE JUST-IN-TIME OPERATIONS (JIT)......Page 127
WAY 89 USE KANBANS......Page 128
In brief......Page 129
WAY 90 	LOOK AT YOUR LOGISTICS......Page 130
WAY 91 	INTEGRATE YOUR SUPPLY CHAIN......Page 132
WAY 92 	USE EFFICIENT CUSTOMER RESPONSE (ECR)......Page 133
WAY 93 	THINK ABOUT LOCATION......Page 134
WAY 94 	WORK IN THE BEST GEOGRAPHICAL REGION......Page 135
In brief......Page 136
WAY 95 	CHOOSE THE BEST SITE AVAILABLE......Page 137
WAY 96 	CONTROL STOCK LEVELS......Page 138
WAY 97 	USE INVENTORY CONTROL MODELS......Page 139
WAY 98 	USE MATERIAL REQUIREMENTS PLANNING (MRP)......Page 140
WAY 99 	USE AN EXTENSION TO MRP......Page 141
WAY 100 	IMPROVE PROCUREMENT......Page 142
In brief......Page 143
WAY 101 	IMPROVE DISTRIBUTION......Page 144
In brief......Page 145
References......Page 146
Index......Page 148