Writing and speaking in the technology professions: a practical guide

Content: Front Matter --
Getting Started: Writing the First Drafts --
Can Engineers Write / Joan Knapp --
Preparing to Write the Document: A Worksheet for Situational Analysis in the Workplace / Ronald J Nelson --
Issue Trees: A Tool to Aid the Engineering Writer / Joann Temple Dennett, Michael Hseih --
Ready, Aim--Write! / Ruth C Savakinas --
Beginnings and Endings: Keys to Better Engineering Technical Writing / Marcia Martens Pierson, Bion L Pierson --
Could You Be Clearer? An Examination of the Multiple Perspectives of Clarity / Ronald E Dulek --
The Grammar Instinct / Alan D Manning --
Comparing the Two Cultures in Technical Writing / Don Bush --
Construction and Content: Putting Documents Together --
Creating a Doc Spec / Liz Wing --
Write a Good Technical Report / Gael D Ulrich --
How to Avoid the Transitional Ax in Indirect Bad News Messages / Thomas L Wiseman --
Job Hunting: Sharpening Your Competitive Edge / Ron S Blicq --
How to Write a Recommendation / Alan D Wilcox --
Some Guidance On Preparing Technical Articles For Publication / Richard Manley, Judith Graham, Ralph Baxter --
Today's Style Guide: Trusted Tool with Added Potential / Jane Perkins, Cassandra Maloney --
"Professional Communication" and the "Odor of Mendacity": The Persistent Suspicion that Skillful Writing is Successful Lying / Edmond H Weiss --
Text and Graphics: Presenting Information Visually --
Editing Visual Media / Thomas R Williams, Deborah A Harkus --
Visual Discriminability of Headings in Text / Thomas R Williams, Jan H Spyridakis --
Choosing the Right Graph / Jean-Luc Doumont, Philippe Vandenbroeck --
Table Construction: Do's and Don'ts / Eva Dukes --
Safety Labels: What to Put in Them, How to Write Them, and Where to Place Them / Christopher Velotta --
Editing Math: What to Do with the Symbols / Barry W Burton --
Displaying Scientific Graphics on Computer / Janet E Lincoln, Donald L Monk --
Manuals and Procedures: Giving Directions that Work --
Designing and Writing Operating Manuals / Lidia Lopinto --
Manual Dexterity-What Makes Instructional Manuals Usable / James P Gleason, Joan P Wackerman --
Selecting and Switching: Some Advantages of Diagrams Over Tables and Lists for Presenting Instructions / Angelique Boekelder, Michaël Steehouder --
Using a Structured Design Analysis to Simplify Complex In-House Computer Manuals / John S Craig --
Single-Source Manuals / Gary Bist --
The Effects of Screen Captures in Manuals / Mark Gellevij, Hans van der Meij, Ton de Jong, Jules Pieters --
The User Edit: Making Manuals Easier to Use / Marshall A Atlas --
Proposals: Writing to Win the Customer --
Fifteen Questions to Help You Write Winning Proposals / T M GEORGES --
The Short Proposal: Versatile Tool for Communicating Corporate Culture in Competitive Climates / Bernard Elliott Budish, Richard L Sandhusen --
Technical Writing and Illustrating Strategies for Winning Government Contracts / Robert B Greenly --
Storyboarding Can Help Your Proposal / Robert A Barakat --
Developing Winning Proposal Strategies / Robert A Barakat --
Clarification Questions That Work / Annette D Reilly --
Proposals: Write to Win / Clark E Beck --
Broadening Employment Horizons: Transferring Proposal Writing Skills from For-Profit to Nonprofit Organizations / Sherry Shebley Hamilton --
Revising and Editing: Refining Your Documents --
Theory and Practice of Editing Processes in Technical Communication / Roger E Masse --
When the Basics Aren't Enough: Finding a Comprehensive Editor / Laurel K Grove --
Collaborative Writing in the Workplace / Charles R Stratton --
Reverse Engineering: The Outline As Document Restructuring Tool / Dietrich Rathjens --
How Writing Helps R & D Work / Herbert B Michaelson --
The Paradox of Revision: A Study of Writing as a Product in the Revision of Manuals / Alice I Philbin, Melissa M Spirek --
Online Editing, Mark-Up Models, and the Workplace Lives of Editors and Writers / David K Farkas, Steven E Poltrock --
Oral Presentations: Speaking Effectively to Groups --
A Quick and Easy Strategy for Organizing a Speech / Richard A Lindeborg --
A Good Speech is Worth a Thousand (Written) Words / Bert Decker --
The Engineering Presentation: Some Ideas on How to Approach and Present It / Ronald C Rosenburg --
Authenticity Beats Eloquence / Susan Dressel, Joe Chew --
Handling a Hostile Audience: With Your Eyes / Gilda Carle --
Improving Oral Marketing Presentations in the Technology-Based Company / Michael F Warlum --
Illustrations in Oral Presentations: Photographs / Thomas Walsh --
Producing a Video on a Technical Subject: A Guide / Danny Dowhal, Gary Bist, Peter Kohlmann, Stan Musker, Heather Rogers --
Listening, Meeting, and Teamwork: Working with Others to Get Results --
You Haven't Heard a Word I Said: Getting Managers to Listen / Jo Procter --
Becoming an Effective Listener / Marion E Haynes --
Toward Better Meetings: A Psychologist's View / Eugene Raudsepp --
Presenting the Successful Technical Seminar / Thomas Ealey --
Project Characteristics and Group Communication: An Investigation / Tom L Roberts, Paul H Cheney, Paul D Sweeney --
Between Silence and Voice: Communicating in Cross-Functional Project Teams / Linda Loehr --
A Dialogue Technique to Enhance Electronic Communication in Virtual Teams / Bernard C Y Tan, Kwok-Kee Wei, Wayne W Huang, Guet-Ngoh Ng --
Videoconferencing as a Communication Tool / Jan A Sprey --
Global Communication: Conveying Meaning Internationally --
World Language Status Does Not Ensure World Class Usage / Joann Temple Dennett --
English Language Education for Specific Professional Needs / Thomas Orr --
When Culture and Rhetoric Contrast: Examining English as the International Language of Technical Communication / Kirk St Amant --
The Organization of Japanese Expository Passages / Waka Fukuoka, Jan H Spyridakis --
Measuring the Translatability of Simplified English in Procedural Documents / Jan H Spyridakis, Heather Holmback, Serena K Shubert --
Babel in Document Design: The Evaluation of Multilingual Texts / Leo Lentz, Jacqueline Hulst --
Aligning International Editing Efforts with Global Business Strategies / Carol Leininger, Rue Yuan --
Tackling the Needs of Foreign Academic Writers: A Case Study / Shimana Kushner --
The Internet: Making the Most of Cyberspace --
Stylistic Guidelines for E-Mail / Renee B Horowitz, Marian G Barchilon --
"Who's Reading My E-Mail?": A Study of Professionals' E-Mail Usage and Privacy Perceptions in the Workplace / Patricia A Chociey --
Customer Partnering: Data Gathering for Complex On-Line Documentation / Joann T Hackos, Molly Hammar, Arthur Elser --
Challenges in Developing Research-Based Web Design Guidelines / Mary B Evans --
The Web and Corporate Communication: Potentials and Pitfalls / Gary Ritzenthaler, David H Ostroff --
Editing a Web Site: Extending the Levels of Edit / Steven L Anderson, Charles P Campbell, Nancy Hindle, Jonathan Price, Randall Scasny --
Web Accessibility for People with Disabilities: An Introduction for Web Developers / Jeff Carter, Mike Markel --
A Conceptual Framework for International Web Design / Fatemeh Mariam Zahedi, William V Van Pelt, Jaeki Song.