Workplace bullying

Full Title
Copyright
Preface
Acknowledgements
Table of Cases
Table of Statutes
Table of Contents
	PART I WORKPLACE BULLYING
		Introduction
		Chapter 1 Workplace Bullying Definitional Issues
			What is Workplace Bullying?
			Direct or Indirect Bullying
				Direct bullying
				Indirect bullying
			Conclusion
			What is not Workplace Bullying?
		Chapter 2 Legal Risk
			Introduction
			Work health and safety laws
			Workers’ compensation
			Criminal law
			Anti-discrimination law
			Fair Work Act 2009
				Preliminary matters under the anti-bullying provisions
				Determining whether a worker has been bullied at work
				‘Reasonable management action’ exception
				Bullying ‘at work’
				Interaction with WHS Laws
				Remedies
			Dismissing employees who engage in bullying conduct
			Conclusion
		Chapter 3 The Mechanism of Bullying
			Introduction
			Barriers to understanding psychological injury
				Managing complexity
				Culture and attitude
				Entrapment
				Unconscious bias
			The healthy self at work: how it should be
			Basic trust and fundamental assumptions
			The development of a sense of self
			The human conceptual system
			The traumatic impact of bullying
				Shame and humiliation tactics
				Tribal tactics
				Undermining tactics
			Bullying tactics and depth of psychological injury
				The impact of direct, overt bullying tactics
				Indirect, covert and serial bullying
				Explicit and direct bullying
				A case of predominantly indirect covert bullying
				A borderline bullying scenario
			Summary
		Chapter 4 Personality, Motivations and Strategies
			Introduction
			Motivations and objectives of bullying
				The intent to harm
				Behavioural choice and interpersonal responsibility
				Is there deliberate intent to harm?
			Personalities and bullying in the workplace
			The Dark Triad
				Narcissism: Its traits and attributes
				Narcissistic motivation and strategies
				The machiavellian personality
			The subclinical psychopathic personality
				Personality profiles of targets
				The sense of coherence: Is it a protective factor in targets of bullying?
			Tips for dealing with bullying personalities
			General caution when working with individuals
			Group conflict and mobbing
			Tips for managing group conflict and mobbing
		Chapter 5 Contexts, Causes and Consequences
			Introduction
			The broader context and global companies
			Internal organisational factors
				Organisational coherence and the psychosocial safety climate
				Ethical leadership
				The impact of work characteristics
				Autonomy and roles in teams at work
			The interaction of personality, structures and processes
			Protecting oneself as a leader
			Personality, motivations and pathways to bullying
				Machiavellian personalities
				Narcissistic personalities
				Subclinical psychopathic personalities
				Everyday sadism
				Mobbing
			Consequences of bullying
				Consequences for the individual
				Consequences for the culture
				Consequences for the organisation
			Summary
		Chapter 6 Managing Bullying
			Introduction
			Receiving a Complaint
			Commencing an Investigation: Preliminary issues
				Internal or external?
				The purpose of an investigation
			Conducting an investigation
				Confidentiality
				Speed
				Accuracy
				Taking evidence
				Avoiding bias
				Emails, text messages and social media
			Workers’ compensation, stress, sick leave and bullying
				Commencing sick leave after making bullying allegation
				Bullying and medical evidence
				Bullying and workers’ compensation
				Handling stress leave
			Proactively eliminating bullying
		Chapter 7 Intervention and Prevention
			Introduction
				Example of an organisation’s response to unethical behaviour
			Reactive interventions with individuals following a complaint
				Intervention for the target
				Intervention for the person who bullies
			Prevention at the organisational level
				Useful books on prevention of bullying
				Assessment tools for psychosocial risk management
			Planning the interventions
				The psychosocial safety climate hierarchy of control
			General considerations on organisational preventions
				Assessing the facts
				Finding the links and the structural and cultural gaps
			The role of managers
			Managing Individuals: The Dark Triad
				Recruitment and the Dark Triad
				Psychological contract and the Dark Triad
				Managing high levels of narcissism
				Recruitment and management of narcissism
				Managing high machiavellians
				Managing successful sub-clinical psychopaths
			Summary
		Chapter 8 Role of the Fair Work Commission
			What is the FWC?
			Jurisdiction of the FWC
			Processes of the FWC
				Conciliation conferences
				Hearings
				Confidentiality orders
			Three parties, one dispute
			Possible Outcomes
				Before orders can be made
				Orders
				Dismissal of application
				Contravening orders
				Costs order
			Appeal process
	PART II USEFUL DOCUMENTS
		Legislation
		Resources
		Forms
Index