Win at Work: Navigate the Nasties, Get Things Done and Get Ahead

Table of contents\n......Page 4
About the author......Page 8
Introduction......Page 10
Part 1 The winning attitude......Page 12
The three traits of a positive attitude......Page 16
Attitude check......Page 20
2 Winning attitude characteristic 2: Understanding yourself and what’s important......Page 22
Know your priorities......Page 24
Put things into perspective......Page 26
Integrity check......Page 27
Your internal devil’s advocate......Page 29
3 Winning attitude characteristic 3: Believing......Page 32
Accept responsibility......Page 33
Personal power and the blame game......Page 35
Opportunity is everywhere......Page 37
4 Winning attitude characteristic 4: Continuous improvement......Page 40
Wisdom is everywhere......Page 42
5 Winning attitude characteristic 5: Passion......Page 44
Beginning the journey......Page 48
What success isn’t......Page 49
Aligning personal success with business success......Page 51
6 Your 100-day plan......Page 54
Set a goal......Page 55
Create a map......Page 56
Set a timeline......Page 57
Take action......Page 58
7 Your winning personal image......Page 60
1. Position yourself......Page 62
2. Live it......Page 64
3. Be consistent......Page 65
8 Earning respect......Page 66
2. Be good at what you do......Page 68
3. Be a ‘go-to’ person......Page 69
9 Surround yourself with good people......Page 70
10 Action is louder than words......Page 72
The pleasure and pain of procrastination......Page 73
Group procrastination......Page 76
11 The power of patience......Page 80
12 The power of focus......Page 84
Beware the rat race......Page 85
Part 3 Winning in the workplace......Page 88
13 The myths of workplace success......Page 90
Myth #1: Look out for number one......Page 91
Myth #2: Crazy hours lead to success......Page 93
Myth #3: No time for time management......Page 94
Myth #4: I’m multi-tasking......Page 98
14 Be a champion of change......Page 100
15 Big picture, little picture......Page 104
16 The line (and how not to cross it)......Page 110
1. In conversation, wait for other people to introduce topics......Page 111
5. Use humour carefully......Page 112
17 Ten important etiquette tips......Page 114
Behaviour and workplace etiquette......Page 115
E-mail and telephone etiquette......Page 116
18 Political correctness......Page 118
19 Being a good team player......Page 122
4. Competent......Page 123
5. Positive......Page 124
Lighten up......Page 126
‘If you can’t say something nice…’......Page 127
Celebrate the success of others......Page 128
Win with grace......Page 129
Make a difference......Page 130
Part 4 Winning with people......Page 132
21 First impressions......Page 136
Five rules for making good first impressions......Page 137
When you’re hot, you’re hot......Page 142
Charisma factor......Page 144
1. Listen......Page 148
2. Praise......Page 151
24 Cold buttons......Page 154
Correcting people......Page 155
Being opinionated......Page 156
25 The way of words......Page 158
3. ‘I want to get this right for you’......Page 160
5. Words of empathy......Page 161
26 Networking......Page 164
1. Connect people......Page 165
5. Remember......Page 166
6. Be a mentor......Page 167
7. Be there for the ‘little people’......Page 168
Social networking......Page 169
The one immutable secret to connecting with people......Page 133
Part 5 Dealing with stress and difficult people......Page 172
27 Difficult situations and people......Page 174
First Response......Page 175
Confirm, Clarify and Continue......Page 177
Feel, Felt and Found......Page 181
Say No Nicely......Page 182
Change your priorities......Page 183
28 All stressed up and nowhere to go......Page 186
3. Identify your cold buttons......Page 187
6. Create a new morning routine......Page 188
Conclusion......Page 190