What makes a great training organization? : a handbook of best practices

Introduction: Why We Wrote This Book 1 The Demographics of the Research Pool 2 Chapter 1  The Eight Process Capability Areas of a Training Organization 7 The Eight Key Process Capabilities 8 Organization Ratings 10 Conclusion 14 Chapter 2  The Importance of Learning Leadership 15 Conclusion 18 Chapter 3  Strategic Alignment 19 Strategic Alignment Practices 24 Conclusion 32 Chapter 4  Diagnostics 33 Differences Between Diagnostics and Strategic Alignment 34 Linking Diagnostics and Content Development 38 Case Study for Diagnostics: Performance Architecture 39 The Most Critical Diagnostic Practices 41 Conclusion 50 Notes 50 Chapter 5  Content Development 53 The Most Critical Content Development Practices 54 Conclusion 71 Note 72 Chapter 6  Content Delivery 73 Delivery Modalities 73 Instructor Quality 76 The Most Critical Delivery Practices 76 Conclusion 83 Chapter 7  Administrative Services 85 The Most Critical Administrative Services Practices 87 Conclusion 92 Chapter 8  Measurement and Certification 95 Measurement as a Strategy 97 Conclusion 104 Notes 104 Chapter 9  Reporting and Analysis 105 The Most Critical Reporting and Analysis Practices 108 Conclusion 114 Notes 115 Chapter 10  Portfolio Management 117 Getting the Portfolio Mix Right 119 The Most Critical Portfolio Management Practices 122 Conclusion 128 Notes 129 Chapter 11  The Role of Technology in Learning 131 Technologies Should Enable the Learning Experience and Never Be a Distraction 135 Match Tools to Learning Styles 136 Technologies Can Reduce the Barriers of Geography and Time 136 Technology Standards Allow for Improved Interoperability and Access of Content 137 Conclusion 138 Notes 139 Chapter 12  Technology Integration 141 Technology Platforms 142 The Most Critical Technology Integration Practices 145 Conclusion 153 Note 154 Chapter 13  Summary and Key Takeaways 155 The Eight Process Capabilities 156 Practices for Each Process Capability Area 158 The Importance of Leadership 159 Measurement 160 The Role of Technology in Learning 161 One Final Thought 162 Appendix A  The Research-2008 through 2013 165 Introduction 165 Process Capabilities 166 Organization Process Capability Ratings 170 Most Critical Practices 170 Conclusion 172 Demographics 173 About Training Industry, Inc 174 About This Research 174 Index 177