User acceptance testing : a step-by-step guide

Content: Copyright
 CONTENTS
 LIST OF FIGURES AND TABLES
 AUTHORS
 INTRODUCTION
 WHAT THIS BOOK IS ABOUT
 THE ROLE OF UAT
 THE COSTS AND BENEFITS OF UAT
 THE VALUE OF UAT --
THE REASONS WE NEED TO DO IT
 STAKEHOLDERS --
WHO THIS BOOK IS FOR
 HOW TO GET THE BEST FROM THIS BOOK
 CHECKLISTS
 CASE STUDIES
 1 THE IMPORTANCE OF UAT
 WHAT IS UAT?
 WHY TEST ISs?
 BUSINESS VULNERABILITY
 THE UAT PROCESS
 FROM UAT TO SERVICE DELIVERY
 UAT AND CONTRACTS
 STAKEHOLDERS IN UAT
 2 BUSINESS REQUIREMENTS
 BUSINESS REQUIREMENTS
 BUSINESS INTENT AND USER EXPECTATIONS
 ACCEPTANCE CRITERIA
 THE REQUIREMENT TYPES. Prioritising business requirementsthe relationship between business requirements and uat
 the relationship between development and uat
 scope of uat
 building a test basis for uat
 3 testing basics for uat
 what is testing?
 test types
 testing processes
 test-case design techniques
 testing approaches for uat
 reviews
 4 the uat team
 stakeholders and the uat team
 key roles in a uat team
 creating a successful team
 training the team
 uat training content
 the team life cycle
 dealing with team conflict
 the working environment and working patterns
 basic disciplines
 5 uat as transition. The is life cycle as a series of transitionsplanning for transitions
 uat as a transitional phase
 uat as an event and uat as a process
 6 preparing for uat --
planning
 deciding what we want to achieve
 acceptance criteria
 uat objectives
 entry criteria
 defining the testing we will need
 creating a test basis for uat
 setting up the test management controls
 7 test design for uat
 the hierarchy of test design
 identifying test conditions
 designing test cases
 designing test scripts
 data creation
 8 implementing the tests
 the testing schedule
 implementing the test schedule. Identifying progressthe status report
 the post-testing summary
 9 evaluating the system
 how do we decide whether or not to accept a system?
 when the testing has to stop
 the risk of release
 measuring the risk of release
 defining and evaluating emergency-release criteria
 decision process for evaluating uat results
 test summary report conclusions
 the final release decision
 10 life after uat
 post-uat reporting
 end-user training
 preparing a roll-out strategy
 implementation
 post-implementation defect corrections
 measuring business benefits
 the end of uat?
 appendix a uat checklists.