Uncertainty of Measurements - Physical and Chemical Metrology - Impact and Analysis

Contents......Page 6
Preface......Page 12
Acknowledgments......Page 16
Introduction: The Rules of Engagement......Page 18
PART I: Uncomfortable Workplace Situations......Page 24
Scenario 1: Mediating Disputes Among Subordinates......Page 26
Scenario 2: Appropriate Responses to Requests to Speak ‘‘Off the Record’’......Page 30
Scenario 3: Promoting a Neophyte into a First-Time Supervisory Role......Page 32
Scenario 4: New Supervisor Syndrome......Page 35
Scenario 5: Inheriting an Employee with Disciplinary Problems......Page 37
Scenario 6: Stopping Attitude Problems in Their Tracks......Page 40
Scenario 7: Advice Before a Holiday Party or an Offsite Event......Page 41
2. Individual Appearance and Uncomfortable Workplace Dilemmas......Page 45
Scenario 8: Bad Hair Days......Page 46
Scenario 9: Inappropriate Dress......Page 49
Scenario 10: Body Piercing and Body Art......Page 50
Scenario 11: Tattoos......Page 51
Scenario 12: Halitosis (Bad Breath)......Page 53
Scenario 13: Body Odor from Lack of Cleanliness......Page 54
Scenario 14: Body Odor from Suspected Medical Reason......Page 56
3. Cultural and Religious Differences......Page 59
Scenario 15: Inappropriate Display of Religious Icons......Page 60
Scenario 16: Supervisor Proselytizes to Subordinates......Page 64
Scenario 17: Offensive Food Preparation and Spicy Smells......Page 66
Scenario 18: Euphemisms like ‘‘Honey,’’ ‘‘Sweetie,’’ and ‘‘Doll’’......Page 67
Scenario 19: Speaking Foreign Languages in the Workplace......Page 70
Scenario 20: Inappropriate Display of Sexually Explicit Material......Page 72
Scenario 21: Lack of Understanding of Multicultural Differences......Page 75
PART II: Poor Work Habits and Job Performance Concerns......Page 78
4. Performance Transgressions......Page 80
Scenario 22: Lack of Quality, Detail, or Efficiency......Page 81
Scenario 23: Lack of Quantity or Speed......Page 83
Scenario 24: Substandard Customer Satisfaction......Page 86
Scenario 25: Lack of Sales Production......Page 88
Scenario 26: Failure to Learn New Material During Training......Page 90
Scenario 27: Acts Resulting in a Loss to the Employer......Page 93
Scenario 28: Failure to Follow Through, or ‘‘Dropping the Ball’’......Page 95
5. Policy and Procedure Violations......Page 98
Scenario 29: Failure to Adhere to Safety Rules......Page 99
Scenario 30: Excessive Personal Telephone Calls......Page 101
Scenario 31: Excessive Time Spent on the Internet......Page 103
Scenario 32: Unauthorized Use of Company Equipment and Facilities......Page 106
Scenario 33: Working Unauthorized Overtime......Page 108
Scenario 34: Off-Duty Conduct and Moonlighting......Page 111
6. Excessive Absenteeism and Tardiness......Page 115
Scenario 35: Excessive Unscheduled Absence: ‘‘No Fault’’ System......Page 120
Scenario 36: Excessive Unscheduled Absence: ‘‘Excuse-Based’’ System......Page 122
Scenario 37: Patterning Excessive, Unscheduled Absence Around Weekends......Page 124
Scenario 38: Rolling Calendar Year Maneuvers......Page 125
Scenario 39: Excessive Tardiness......Page 127
Scenario 40: Exempt Employees Who Choose to Come and Go as They Please......Page 129
7. Lack of Requisite Skills......Page 132
Scenario 41: Inferior Job Knowledge......Page 133
Scenario 42: Lack of Technical Skills......Page 135
Scenario 43: Inadequate Problem-Solving Skills......Page 138
Scenario 44: Substandard Written Expression......Page 140
Scenario 45: Poor Time Management......Page 142
Scenario 46: Lack of Organization and Neatness......Page 145
PART III: Inappropriate Workplace Behavior and Conduct......Page 150
8. Sexually Offensive Behavior......Page 152
Scenario 47: Foul Language in the Workplace......Page 153
Scenario 48: E-Mail Misuse......Page 156
Scenario 49: Finding Pornography on an Employee’s Computer......Page 159
Scenario 50: Bullying......Page 161
Scenario 51: Discriminatory Comments or Racial Epithets......Page 164
Scenario 52: Leering......Page 166
Scenario 53: Sexual Harassment Findings (Reverse Harassment)......Page 169
9. Substandard Communication Skills......Page 173
Scenario 54: Tattletales, Gossipmongers, and Snitches......Page 175
Scenario 55: Whiners and Complainers......Page 178
Scenario 56: Requests for Confidential Conversations from Other Supervisors’ Subordinates......Page 180
Scenario 57: Poor Listening Skills......Page 183
Scenario 58: Failure to Communicate Upward......Page 186
Scenario 59: Establishing Effective Staff Meetings......Page 188
Scenario 60: Suspected Alcoholism or Substance Abuse......Page 191
Scenario 61: Inability to Accept Constructive Criticism......Page 196
Scenario 62: Lack of Sensitivity and Protocol (E-Mail Censuring)......Page 198
Scenario 63: Badgering and Challenging One’s Supervisor......Page 200
Scenario 64: Lack of Teamwork and Relationship-Building Skills......Page 203
Scenario 65: Laziness and Lack of Commitment......Page 205
Scenario 66: Blamers and Excuse Makers......Page 208
Scenario 67: Coworker Jealousy and Employees Who Can’t Let Go of Their Anger......Page 210
Scenario 68: Supremacists—Arrogance and Superior Attitudes......Page 211
11. Leadership Style Challenges and Career Management Obstacles......Page 214
Scenario 69: Stalled Career Syndrome......Page 215
Scenario 70: Unwillingness to Confront Problems Head-On......Page 218
Scenario 71: Staff Motivation Conversations......Page 221
Scenario 72: Protecting Your Company from Legal Liability (Documentation)......Page 224
Scenario 73: Inability to Provide Constructive Criticism......Page 227
Scenario 74: Handling Group Complaints Wisely......Page 229
Scenario 75: Lack of Diversity Awareness......Page 233
Scenario 76: Lack of Leadership......Page 235
PART IV: Corporate Actions......Page 240
12. Corporate (Intentional) Actions......Page 242
Scenario 77: Probationary Termination......Page 243
Scenario 78: Administering Disciplinary Warnings......Page 246
Scenario 79: Administering Decision-Making Leaves......Page 248
Scenario 80: Termination for Cause (in Conjunction with Progressive Discipline)......Page 252
Scenario 81: Convincing an Employee to Leave Voluntarily When There Are No Progressive Disciplinary Warnings on File......Page 254
Scenario 82: Negotiating a Separation Package When There Are No Progressive Disciplinary Warnings on File......Page 257
13. Corporate (‘‘No Fault’’) Actions......Page 261
Scenario 83: Layoff: Position Elimination—LIFO......Page 262
Scenario 84: Layoff: Position Elimination—Lack of Qualifications......Page 264
Scenario 85: Layoff: Position Elimination—Union Bumping Privileges......Page 267
Scenario 86: Layoff: Position Elimination—Department Closure......Page 271
Scenario 87: Layoff: Position Elimination—Plant Closure (WARN Act)......Page 273
Scenario 88: Follow-Up Discussions with Survivors After Layoffs Occur......Page 275
14. Summary Offenses (Immediate Discharge)......Page 279
Scenario 89: Employee Theft......Page 280
Scenario 90: Selling Proprietary Products on the Internet......Page 282
Scenario 91: Time Card Fraud......Page 285
Scenario 92: Threats of Violence in the Workplace......Page 286
Scenario 93: Sexual Harassment......Page 288
Scenario 94: Falsification of Company Records......Page 291
Scenario 95: Insubordination......Page 293
15. Special Circumstances......Page 297
Scenario 96: Welcoming Back Employees Returning from a Stress Leave of Absence......Page 298
Scenario 97: Dealing with Employees in Crisis: Isolation......Page 302
Scenario 98: Dealing with Employees in Crisis: Suicidal Concerns......Page 305
Scenario 99: Dealing with Employees in Crisis: Homicidal Concerns......Page 307
Scenario 100: Terminating Employees Who Are on Investigatory Leave......Page 309
Scenario 101: Verbally Accepting an Employee’s Resignation......Page 312
C......Page 316
F......Page 317
M......Page 318
P......Page 319
S......Page 320
W......Page 321