Transforming Through Processes: Leading Voices on BPM, People and Technology

Front Matter....Pages i-xi
Using New Digital Technologies to Innovate Business Processes and Create Customer Value: An Interview with Prof. Stijn Viaene....Pages 1-3
A Government Institution’s BPM Tale: An Interview with Bert Schelfaut of VDAB....Pages 5-7
Business Process Improvement: Questioning the Status Quo—An Interview with Michael zur Muehlen....Pages 9-11
Process Excellence for Sustainable Business Growth: An Interview with Joost Claerbout of Barco....Pages 13-15
Value-Oriented Process Modelling: An Interview with Jan vom Brocke....Pages 17-19
Integrating Business Intelligence into Your Business Processes: An Interview with Öykü Işik....Pages 21-23
Adopting the Outside-in View: Customer-Oriented BPM—An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)....Pages 25-27
BPM Meets Social Software: An Interview with Hajo Reijers....Pages 29-31
BPM in a BRIC Country: Spotlight on Brazil—An Interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira....Pages 33-35
A Cultural Fit for BPM: An Interview with Alec Sharp....Pages 37-39
Focusing on BPM’s Human Factor: An Interview with Els Van Keymeulen of Schoenen Torfs....Pages 41-43
Mitigate, Reduce or Prevent: Managing Risks in Business Processes—An Interview with Kevin McCormack....Pages 45-47
The Next Wave in Process Thinking: An Interview with Hendrik Vanmaele....Pages 49-51
Ambidextrous BPM: Making BPM Exciting Again—An Interview with Prof. Michael Rosemann....Pages 53-55