Transforming Infoglut! A Pragmatic Strategy for Oracle Enterprise Content Management (Osborne Oracle Press)

Contents......Page 10
Foreword......Page 16
Acknowledgments......Page 20
Indroduction......Page 22
1 The State of Information Management......Page 24
Information Management......Page 26
Structured Content vs. Unstructured Content......Page 27
Process Workers vs. Knowledge Workers......Page 28
The Specific ECM Problem......Page 29
The Unstructured Content Problem......Page 31
Adding to the Problem......Page 32
Why Do I Need ECM for Unstructured Content?......Page 35
ECM Is Empowerment, Not Control......Page 36
Centralized Policies for Decentralized Information......Page 37
How You Should Use This Book......Page 38
Takeaways......Page 39
2 A Pragmatic ECM Architecture......Page 40
Context Is King......Page 42
The Content Life Cycle......Page 44
Taxonomy and Metadata......Page 48
Accuracy......Page 50
Security......Page 52
Risk Reduction and Regulatory Compliance......Page 53
Flexibility and Manageability......Page 55
Usability......Page 56
Reusability......Page 57
Ecm Is an Initiative, Not an Application......Page 58
The Solution: A Pragmatic ECM Strategy......Page 60
Step 1: Create a Center of Excellence......Page 63
Step 2: Assess Your Environment......Page 64
Step 3: Consolidate Content into Strategic Repositories......Page 65
Step 4: Federate Control to Tactical Repositories......Page 69
Step 5: Secure Information Where It Lives......Page 71
Step 6: Bring Information Management Strategies Together......Page 72
Step 7: Plan for the Future......Page 73
Takeaways......Page 74
3 Assessing Your Environment......Page 76
Putting Together a Team......Page 79
Executive Steering Committee......Page 80
ECM Program Management......Page 82
ECM Project Implementation......Page 86
Prepare for a Content Audit......Page 89
Evaluating Your Content Repositories......Page 90
Digital Archives......Page 91
Specialized Content Management Systems......Page 92
Legacy Web Sites and Web Applications......Page 93
Structured Data Repositories......Page 94
Hosted Repositories and Online Communities......Page 96
Implementing Your ECM Plan......Page 98
Gather Business Requirements......Page 99
Prepare a Cost-Benefit Analysis......Page 100
Plan for the Future......Page 104
Contribution vs. Consumption: A Trade-Off?......Page 105
Ability......Page 107
Motivation......Page 108
Takeaways......Page 110
4 Strategic ECM Infrastructure and Middleware......Page 112
The Three Types of ECM Solutions......Page 113
Active Content Solutions......Page 114
Oracle Universal Content Management......Page 116
Transactional Content......Page 124
Oracle Imaging and Process Management......Page 127
Historical Content Management......Page 129
Oracle Secure Files......Page 130
Oracle Universal Online Archive......Page 131
Oracle UCM and Secure Files......Page 133
Using Strategic Ecm in the Enterprise......Page 134
ECM as an Application......Page 135
ECM as Infrastructure......Page 137
ECM as Middleware......Page 138
Strategic ECM Middleware Integrations......Page 142
SOA Suite and Enterprise Service Buses......Page 143
Business Process Execution Language......Page 144
Oracle Open Web Content Management......Page 146
Tools for Creating Custom Integrations......Page 149
Pragmatic Consolidation......Page 152
Takeaways......Page 154
5 Managing Legacy and Non-strategic Content Stores......Page 156
ECM Challenges for Tactical Repositories......Page 157
Policy Management......Page 158
Retention Management......Page 159
Records Management......Page 160
Content and Application Proliferation......Page 163
The Solution: Federated ECM......Page 164
Oracle Universal Records Management......Page 166
Oracle Secure Enterprise Search......Page 169
Oracle Information Rights Management......Page 174
Oracle WebCenter Services: Ensemble......Page 175
Implementing Federation with the ECM Strategy......Page 178
Enterprise Architecture Requirements......Page 179
Security Requirements......Page 180
Takeaways......Page 181
6 Securing Information Wherever It Lives......Page 182
Layers of Security......Page 184
An ECM Stores Content, Not Users......Page 185
Surviving Without Federation......Page 187
Securing Information in the Database......Page 188
Securing Information Outside a Repository......Page 189
Information Rights Management......Page 190
IRM and Content Management......Page 193
IRM and Records Management......Page 194
Creating a Successful IRM Strategy......Page 195
IRM Outside Your Domain......Page 197
Securing Information Inside a Repository......Page 198
Oracle UCM’s Security Model......Page 199
Access Control Lists (ACLs)......Page 201
Content Cleansing......Page 202
Content Firewalls......Page 203
Monitor and Audit Your Users......Page 204
Takeaways......Page 205
7 Bringing Structured and Unstructured Strategies Together......Page 208
The Blur Between Structured and Unstructured Content......Page 210
Master Data Management......Page 211
The Value of a Unified Strategy......Page 212
Oracle Fusion Applications......Page 213
Bringing Strategies Together Pragmatically......Page 216
Integrate Strategically or Tactically?......Page 217
Unify Your Security Policy......Page 218
Bring Unstructured Services to Structured Applications......Page 219
Oracle Imaging and Process Management......Page 220
BPEL Workflows with UCM......Page 221
Siebel Files......Page 222
The Future: Sales Force Automation......Page 223
ECM and “Next Best Activity”......Page 225
Customer Communications Management......Page 228
The Future: Business Intelligence and Analytics......Page 230
Extract Structure from Unstructured Content......Page 231
Auto Categorization and Semistructured Content......Page 232
Microformats......Page 234
The Future: Data Mining Unstructured Content......Page 237
Takeaways......Page 238
8 ECM and Enterprise 2.0......Page 240
Pragmatic Enterprise 2.0......Page 242
Drivers for Enterprise 2.0......Page 246
How ECM Fits into Enterprise 2.0......Page 249
Limitations of Enterprise 2.0......Page 250
Extending ECM with Web 2.0 Technologies......Page 251
Instant Messaging......Page 252
Wikis......Page 253
Blogs......Page 256
Syndication Feeds: RSS and Atom......Page 260
Enterprise Mashups......Page 263
Folksonomy and Shared Bookmarks......Page 267
Recommendation Sites......Page 270
Enterprise Social Software......Page 273
How ECM Fits In......Page 274
How Identity Management Fits In......Page 277
The Future of Pragmatic ECM......Page 278
Takeaways......Page 280
A......Page 282
B......Page 283
C......Page 284
D......Page 286
E......Page 287
G......Page 290
I......Page 291
M......Page 292
O......Page 293
R......Page 295
S......Page 296
U......Page 298
W......Page 299
X......Page 300