Tourism, Hospitality and Digital Transformation: Strategic Management Aspects

Cover
Half Title
Series Page
Title Page
Copyright Page
Table of Contents
List of figures
List of tables
Foreword: Strategizing in the fourth industrial revolution:
transforming hospitality and tourism by Andy Abgottspon
List of contributors
1. Tourism, hospitality and digital transformation: the relevance for society
	1.1 Introduction
	1.2 Overview of chapters
	1.3 Conclusion
	References
2. Digitalization in the hotel industry
	2.1 Digitalization in the hotel industry – challenges and outlook
	2.2 Digitalization 4.0 in hotels – models of development and implementation
	2.3 Technologies that will change the hotel process in future
	2.4 Summary and outlook: how will digitalization challenge the hotelier?
	References
3. Change management and leadership in the fourth industrial revolution
	3.1 The fourth industrial revolution
	3.2 Competitive strategies
	3.3 Industry 4.0 technologies
	3.4 Definitions
	3.5 Embedded sustainability in the hospitality and tourism industry
	3.6 Change management
	3.7 Titanic syndrome
	3.8 Servant-leadership
	3.9 Ten characteristics of servant-leadership
	3.10 Our research
	3.11 Findings
	3.12 Conclusions
	References
	Appendix I
4. Love is the bridge between you and everything: relationships of identity, experience, and benevolence to travelers’ loyalty and willingness to purchase
	4.1 Introduction
	4.2 Identity and experience
	4.3 Experience, benevolence, satisfaction and likability
	4.4 Benevolence and satisfaction
	4.5 Likability, satisfaction and love
	4.6 Travelers’ love, co-creation, loyalty, and willingness to purchase
	4.7 Co-creation, loyalty, and willingness to purchase
	4.8 Materials and methodology
	4.9 Results and analysis
	4.10 Discussion
	4.11 Conclusion and limitation
	References
5. Understanding organizational agility: evidence from the hotel industry in Iran
	5.1 Introduction
	5.2 Theoretical foundations and research background
	5.3 Methodology
	5.4 Result
	5.5 Discussion
	5.6 Limitations
	References
6. The application of theories about capital structure: pecking order, trade-off and signaling in the hotel units in Portugal
	6.1 Introduction
	6.2 Importance of the accommodation sector
	6.3 Literature review
	6.4 Development of hypotheses
	6.5 Methodology
	6.6 Results analysis
	6.7 Conclusions
	References
7. Do customers really matter? Effect of customer orientation on innovativeness: evidence from the hotel industry in Poland
	7.1 Introduction
	7.2 Literature review
	7.3 Methodology
	7.4 Data analysis
	7.5 Discussion and implications
	7.6 Limitations and future research
	References
	Appendix
8. Destination functional attributes and tourists’ revisit intention to Sri Lanka’s Pasikuda: a critical role of destination brand equity
	8.1 Introduction
	8.2 Review of literature and theoretical framework
	8.3 Discussion of findings
	8.4 Conclusion, limitations and direction for further studies
	References
9. Digital application: evidence from Zurich Airport
	9.1 Introduction
	9.2 Discussion
	References
10. Innovation in tourism destination marketing
	10.1 Introduction
	10.2 The concept of innovation
	10.3 Innovation in the service industry
	10.4 The tourist destination
	10.5 Innovation within destination marketing organisations (DMOs)
	10.6 Smart destinations as an example of innovation
	10.7 Discussion and conclusion
	References
11. Surf tourism knowledge system: a conceptual approach
	11.1 Introduction
	11.2 Method
	11.3 Innovation
	11.4 STK system (STKS)
	11.5 Modes of STK
	11.6 Knowledge representations of the world of surf tourism in CT
	11.7 Discussion and conclusions
	11.8 Limitations
	Acknowledgements
	References
	Appendices
Index