Total Supply Chain Management

Total Supply Chain Management......Page 4
Copyright Page......Page 5
Contents......Page 8
Preface......Page 10
Acknowledgements......Page 12
List of Figures......Page 14
List of Tables......Page 17
Part 1 Introduction......Page 18
Introduction......Page 20
What is supply chain management?......Page 21
Supply chain in not-for-profit organizations......Page 24
What about logistics management?......Page 25
What is e-supply chain?......Page 26
How do you balance the voice of customer and voice of business in supply chain management?......Page 29
How do you deliver value in supply chain management?......Page 31
Summary......Page 34
Introduction......Page 35
Trend towards service......Page 36
Service separated from production operations......Page 37
Shift from enterprise to network......Page 38
Increased complexity of processes......Page 40
Supplier partnership......Page 41
Total supply chain management?......Page 42
Summary......Page 45
What are the process views of a supply chain?......Page 47
What are the building blocks of a supply chain?......Page 50
Are all the building blocks suited to all organizations?......Page 60
Summary......Page 62
Questions......Page 63
Part 2 Building Blocks of Supply Chain......Page 64
Introduction......Page 66
Customer focus......Page 68
Customer relationship management (CRM)......Page 69
Pestle......Page 70
Techniques for forecasting demand......Page 72
Common sense......Page 77
Summary......Page 78
Theoretical capacity......Page 80
Capacity forecasting and planning......Page 81
Materials requirement and resource planning......Page 85
Production scheduling......Page 87
Enterprise resource and operations planning......Page 89
Managing capacity......Page 90
Adjusting capacity......Page 91
Summary......Page 94
Introduction......Page 95
Requisition, vendor selection, negotiation, placing an order......Page 98
Receipt, inspection and quality assurance......Page 99
Purchasing ethics, fraud and environmental issues......Page 100
Rules of Conduct......Page 102
Make or buy......Page 104
e-Procurement......Page 111
Summary......Page 112
Holding cost......Page 113
Consumed and non-consumed inventory......Page 114
Inventory management tools......Page 115
Economic order quantities......Page 116
Calculation of safety stock......Page 117
Vendor-managed inventory......Page 118
Balance date/stock-takes, or ‘Where did the stock go?’......Page 119
Activity-based costing analysis......Page 120
Performance measures......Page 121
Stock turn......Page 122
Planned versus actual......Page 123
Cycle times......Page 124
Summary......Page 125
Service operations......Page 126
Manufacturing operations......Page 127
Resources......Page 128
Five V's......Page 134
Infrastructure facilities......Page 136
Service sector......Page 137
Summary......Page 138
Physical distribution......Page 139
Strategic alliances......Page 155
Customer relationship management......Page 156
Summary......Page 159
Exercises......Page 160
Inventory management......Page 161
Planning and scheduling......Page 162
Questions......Page 163
Part 3 New Demands and Trends......Page 166
Introduction......Page 168
Service operations......Page 169
Service spend by non-service companies......Page 170
Outsourcing......Page 171
Event management......Page 172
Single sourcing or multi-sourcing of suppliers?......Page 174
Vertically integrated organizations......Page 175
Decision points in purchasing for an event organization......Page 176
Customer relationship management......Page 177
Non-profit (humanitarian) organizations......Page 178
Summary......Page 179
Introduction......Page 181
Supply chain in India......Page 182
Supply chain in China......Page 188
Supply chain in Latin America......Page 192
Summary......Page 196
Introduction......Page 198
e-Supply chain enabling technology......Page 199
Extranets......Page 200
e-Supply chain processes......Page 201
e-Supply chain strategy......Page 203
e-Supply chain applications......Page 205
e-Supply chain learning points......Page 213
Summary......Page 214
Introduction......Page 216
The origin of lean......Page 217
The tools of lean supply chain......Page 219
The characteristics of lean supply chain......Page 221
The characteristics of an agile supply chain......Page 240
The strategy of a lean and agile supply chain......Page 243
Summary......Page 244
The theoretical 'ideal' model......Page 246
Reality......Page 248
Supply chain speed......Page 251
Accuracy of information......Page 253
Supply chain forces......Page 254
The bullwhip effect......Page 255
Information and integration......Page 256
Who has the power?......Page 258
Advances in technology......Page 259
Conclusion......Page 260
Introduction......Page 262
Green initiatives by manufacturers and suppliers......Page 264
Green initiatives by governments and non-profit organizations......Page 269
Green initiatives by retailers......Page 270
Green initiatives by consumers......Page 272
Summary......Page 273
Introduction......Page 275
Summary......Page 292
Questions......Page 294
Part 4 Integrating Supply Chain Management......Page 296
Quality management......Page 298
Financial management......Page 309
Information and communication technology......Page 317
Summary......Page 327
Background to S&OP......Page 330
Definition......Page 331
Key steps in S&OP in manufacturing organizations......Page 332
S&OP in service organizations......Page 343
Collaborative planning forecasting and replenishment......Page 345
Shift in performance criteria......Page 347
Summary......Page 350
Measures of performance......Page 352
Supply chain as a process......Page 359
Making it happen......Page 362
Summary......Page 374
Total supply chain case study......Page 375
Beer game case study......Page 384
Questions......Page 388
References......Page 391
C......Page 397
D......Page 398
I......Page 399
M......Page 400
Q......Page 401
S......Page 402
Z......Page 403
C......Page 404
G......Page 405
M......Page 406
S......Page 407
U......Page 408
Z......Page 409