Total Quality Management

Title
Contents
Section 1 TQM Perspective
	1 TQM Evolution
	2 Quality Coasts
	3 Leadership
	4 TQM Implementation
Section II TQM Principles & Strategies
	5 Customer Satisfaction
	6 Emoployee Involvement
	7 Process Approach
	8 Continuous Process Improvement
	9 Supplier Partnership
	10 Performance Measures
Section III Statistical Process Control
	11 The Seven Quality Control Tools and Introduction to Statistics
	12 Control Charts for Improving Process Capability
	13 Six Sigma
	14 Seven New Management Tools
Section IV TQM Tools
	15 Business Process Benchmarking
	16 Quality Function Deployment (QFD)
	17 Taguchi’s Robust Design
	18 Total Productive Maintenance
	19 Failure Mode and Effects Analysis (FMEA)
Section V Quality Systems
	20 Quality System—ISO 9000 Standard
	21 Environmental Management System (EMS)–14001
	22 Quality Awards
Index