Theory and Practice in Hospitality and Tourism Research

 Content: Preface  Acknowledgements  Organizing committee    Hospitality management   The contribution of internship in developing industry relevant management competencies among hotel and tourism management students  A.H. Ahmad Ridzuan, N.C. Ahmat & A.A. Azdel   An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study  J. Lahap, S.M. Isa, N.M. Said, K. Rose & J.M. Saber   Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector  J. Lahap, B. O\'Mahony & J. Dalrymple   Assessing employees\' performance in Integrated Service Recovery Strategies (ISRS): The role of self-efficacy  F. Farook, C. Mason & T. Nankervis   Revisit the legal duty of hoteliers towards contractual entrants and invitees in hotels  N.C. Abdullah   A snapshot of work-family conflict among hotel managers in Malaysia  M.F.S. Bakhtiar, N. Sumarjan, S. Tarmudi, S.M. Radzi & I.M. Ghazali   A preliminary study on boutique hotels in the city of Kuala Lumpur  A.S. Arifin, S.A. Jamal, A.A. Aziz & S.S. Ismail   Blue Ocean strategies in hotel industry  N.C. Ahmat, R. Abas, A.H. Ahmad-Ridzuan, S.M. Radzi & M.S.M. Zahari   Work variables, non-work variables and quality of work life: The Malaysia hotel executives\' insights  S.M. Radzi, N. Sumarjan, M.F.S. Bakhtiar & I.M. Ghazali   Knowledge strategic choices in implementing knowledge strategy: Case of Malaysian hotel industry  H. Ismail, S.M. Radzi, N. Ahmad & S.K.A. Nordin   Quality practices and quality implementation: A proposed case study in Grand Bluewave Hotel, Shah Alam  N. Sumarjan, B. Syaripuddin, S.A. Jamal, C.T. Chik & Z. Mohi   Organizational DNA and human resource practices: Its implication towards hotel performance  Z.N. Aishah, M.N. Syuhirdy, M.S.M. Zahari & S.M. Radzi   Organizational citizenship behaviors of hotel employees: The role of discretionary human resource practices and psychological contract  M.A. Hemdi, M. Hafiz, F. Mahat & N.Z. Othman   A stakeholder approach to working conditions in the tourism and hospitality sector  A. Walmsley & S.N. Partington   Strategic information system and environmental scanning practices in Malaysian hotel organizations  H.M. Said, R.A. Latif & N.K. Ishak   Structural relationships between career development learning, work integrated learning and employability: A structural equation modelling approach  H.F. Ariffin, R.P.S. Raja-Abdullah, N. Baba & S. Hashim    Hospitality and tourism marketing   An investigation of customers\' satisfaction as a mediating effect between hotel customer loyalty antecedents and behavioral loyalty  A.A. Azdel, M.F.S. Bakhtiar, M.S.Y. Kamaruddin, N.A. Ahmad & N.C. Ahmat   Impact of actual self-congruity and ideal self-congruity on experiential value and behavioral intention  J.M. Yusof, H.A. Manan, N.A.M. Kassim & N.A. Karim   Corporate sponsorship and intention to sponsor sporting events in Malaysia  S. Tarmudi, I.S. Bahar, M.F.S. Bakhtiar, S.A. Jamal, N. Othman & I.R. Razak   The time-satisfaction relationship of interpretation topics in Yehliu Geopark  C.H. Chu, Y.J. Guo, C.C. Chen, C.H. Hsu, Y.H. Wang & Y.C. Wang   Sensory marketing influence on customer lifetime value of the hotel industry  B.S. Hosseini, R. Mohd-Roslin & P. Mihanyar   Taxonomical challenges of loyalty program management in Malaysian city hotels  J. Anuar, N. Sumarjan & S.M. Radzi   The mediating effect of superior CRM capability: The impact of organizational wide implementation and training orientation on profitability  H.Y. Liu & T.B. Phung   Motivational function and online community participation towards brand commitment: A case of Grand Blue Wave Hotel, Shah Alam  N.S. Shariffuddin & N.A. Ahmad   Predictors of guest retention: Investigating the role of hotel\'s corporate social responsibility activities and brand image  N.Z. Othman & M.A. Hemdi   Sponsorship leverage and its effects on brand image  A.H. Abdul-Halim, A.R. Mohamad-Mokhtar, N.A. Nordin, A.R. Ghazali, W.S. Wan-Abdul-Ghani & N.F. Mohd-Sah   Price fairness evaluation on hotel distribution channels and emotional response: A concept  W.A.N. Wan-Salman & S.M. Radzi   Consumer purchase intention towards Sharia Compliant Hotel (SCH)  N.S.N. Muhamad-Yunus, N. Abd-Razak & N.M.A. Ghani   Food blog: Examining the blog trustworthiness and purchase intention behavior  W.I. Wan-Ruzanna, A. Zaileen-Elina, A. Roslina & W.I. Wan-Mahirah    Tourism management   Why Malaysian opt out domestic holidays for trips abroad?  M. Hafiz, N. Aminuddin, M.R. Jamaluddin & M.N.I. Ismail   Exploring responsible tourism development facet  M. Hafiz, M.R. Jamaluddin, M.I. Zulkifly & N. Othman   The development of sports tourism towards residents of Langkawi Island, Malaysia  P.H. Khor, N.F.H. Ibrahim-Rasdi & K.C. Lim   Travel behavioral intention of choosing Malaysia as destination for medical tourism  A. Aziz, R. Md-Yusof, N.T. Abu-Bakar, S.N.H. Taib & M. Ayob   Cruise tourism in Malaysia: A SWOT analysis  K.L. Chong   The way youth enjoying KILIM Geopark  A. Marzuki & D. Mohamad   Tourism signatures and moderating effect of by-products in building Sarawak state destination image  A. Emaria, M.S.M. Zahari & M.Z. Nur-Adilah   International tourists revisit intention: Has it prevalence in United Arab Emirates?  J.M. Abdul-Rahim, M.S.M. Zahari, S.A. Talib & M.Z. Suhaimi   A survey of hikers\' characteristics at prominent mountains in Malaysia  S.H. Taher, S.A. Jamal & N. Sumarjan   Tourism Industry Compensation Fund (TICF) in Malaysia: Some legal and policy considerations  A.A. Hasan & N.C. Abdullah   Community-based rural tourism as a sustainable development alternative: An analysis with special reference to the community-based rural homestay programmes in Malaysia  K. Kayat, R. Ramli, M. Mat-Kasim & R. Abdul-Razak   Image formation, tourism images and tourists visit intention: Developing constructs for empirical investigation  Z. Saleki, M.S.M. Zahari & S.A. Talib   Economic values of Ulu Chepor Recreational Park, Perak: A travel cost approach  M.A.R. Abdul-Samad & S. Naim   Homestay accommodation for tourism development in Kelantan, Malaysia  M.H. Bhuiyan, A. Aman, C. Siwar, S.M. Ismail & M.F. Mohd-Jani   The influence of generic and specific features of destination attractiveness on behavioural intentions: Taman Negara National Park  P. Mihanyar, S.A. Rahman & N. Aminudin   Supply analysis in the continuity of community-based tourism  N. Aminudin, W.S.Z. Yahya & N. Sumarjan   The perspective and expectation among Singaporean tourists toward destination image of Perak  A.M.F. Wahab, M.A.A. Bashir, M.D. Darson & M.H. Zamri   Understanding the impact of cultural tourism in small town sustainable development  K.W. Awang, M.F. Ong, Y.A. Aziz & G. Jeahnichen   STEP analysis and health tourism development in Malaysia  M.R. Dzulkipli, N.A. Mohamed-Yunus & I. Zakaria   Determinants of tourist perception towards responsible tourism: A study at Malacca world heritage site  H.S. Fatin, A.S. Amirah & N.O. Khairani   Entrepreneurial knowledge and hospitality awareness of agro-tourism  Z. Siti-Hajar, M.S. Fadzilah, M. Muzzamir & A.H. Norhaslin   HR issues of Gen Y in tourism: Anticipating the future challenges  N. Aqilah-Ahmad, A.H. Jantan, D. Zawawi & M. Othman   Community-Based Tourism (CBT) industry: Operators awareness in the revenue management practices  N.A. Ahmad, A.F. Amir, S.M. Radzi, A.A. Azdel & M.S.Y. Kamaruddin   Tourists perceived destination competitiveness: A case of Langkawi Island, Malaysia  Z. Zainuddin, S.M. Radzi & M.S.M. Zahari   The role of perceived authenticity as the determinant to revisit heritage tourism destination in Penang  Z.M. Rani, N. Othman & K.N. Ahmad   The prospect of Malay cultural heritage in Melaka: A preliminary evaluation  J. Jusoh & N.F.A. Hamid   Re-visit alternative dispute resolution in resolving disputes amongst travel operators and holidaymakers in Malaysia  N.C. Abdullah   Exploring conceptual framework of tourism SMEs performance in heritage sites  M.M. Rashid, M. Jaafar, N. Dahalan & M. Khoshkam    Technology and innovation in hospitality and tourism   Social media: Credibility, popularity and its benefits towards events\' awareness  M.H. Zamri, M.D. Darson & A.M.F. Wahab   Travelers\' sharing behaviors on the internet: Case of Taiwan  P.S. Hsieh   Exploring the accessibility and content quality of the Go2homestay website  S.A. Sabaruddin, N.H. Abdullah, S.A. Jamal & S. Tarmudi   SoLoMo and online trust towards generation Y\'s intention to visit boutique hotels  A.A. Ahmad, M.N.I. Ismail & S.M. Radzi   The integration of Technology Readiness (TR) and Customer Perceived Value (CPV) in tablet-based menu ordering experience  M.I. Zulkifly, M.S.M. Zahari, M. Hafiz & M.R. Jamaluddin   Perception of environmental strategies in hotels and the influence towards future behavior intention: Locals\' perspective in Malaysia  M.F.S. Bakhtiar, A.A. Azdel, M.S.Y. Kamaruddin & N.A. Ahmad   Comparative research of Pro-Environmental Behavior (PEBs) in daily life and tourism circumstances  H.J. Kim, N.J. Kim & K.M. Yoo   The mediating effect of attitude between customer responsiveness and actual usage of \'\'Touch \'n Go\'\' card in foodservice outlets  S. Zurena, M.S.M. Zahari & O. Ida-Rosmini    Foodservice and food safety   Assessing plate waste in public hospital foodservice management  N.A. Zulkiply & C.T. Chik   Complaint behavior on too long waiting or service delay: Analysis based on customer genders and occupations  N. Zainol, M.A.A. Bashir, A.R. Ahmad Rozali & M.S.M. Zahari   The impact of food quality and its attributes on customers\' behavioral intention at Malay restaurants  M.A.A. Bashir, N. Zainol & A.M.F. Wahab   Health is wealth: The significance of organic/slow food in the context of Indian people  A.K. Rai   Customer perceptions on Halal food quality towards their revisit intention: A case study on Chinese Muslim restaurants  N.H. Rejab, N.R.A.N. Ruhadi, A. Arsat, J. Jamil & H. Hassan   Attributes to select casual dining restaurants: A case of customers in Klang Valley area, Malaysia  F. Ahmad, H. Ghazali & M. Othman   Customer behavioural intention: Influence of service delivery failures and perceived value in Malay restaurants  Z. Othman, M.S.M. Zahari & S.M. Radzi   Customer awareness and attitude towards restaurant grading system in Shah Alam  N.H. Mohd-Rejab, N.N. Ahmad-Jazuli, J. Jamil, A. Arsat & H. Hassan   Food temperature knowledge and practice among food handlers at school canteens  A. Ena-Arzairina, R.S. Raja-Saidah, M.D. Hayati & A.A. Saidatul-Afzan   Attracting and sustaining customers through antecedent satisfaction of dining experience  S. Ismail & M.S. Mohd-Shah   Evaluation of hygiene practices on microbiological quality of tuna sandwiches  N.A. Mahyuddin, H. Nadia & W.I. Wan-Zunairah   Consumers\' understanding and perception on the use of food premise grading system  H. Hassan, J. Jamil, A. Arsat, A.A. Saidatul-Afzan & F.S. Chang   Analysing passengers\' expectation towards KTMB railways catering  S.M.A. Azid, M. Ramli, R.P.S. Raja-Abdullah, L. Benedict-Jipiu & N. Baba   The relationship between Perceived Organizational Supports (POS) and intention to leave a job among employees of casual dining restaurants in Klang Valley area  H. Ghazali, N. Mohamad-Nashuki & M. Othman   Physicochemical changes and oxidative stability of nanostructured ginger rhizome marinated spent hen during chill storage  A. Norhidayah, A. Noriham & M. Rusop   Perceptions and current practices in bakery industries from halal perspective  S. Bachok, C.T. Chik, M.A. Ghani & M.K. Ayob   Nutrient content of menu for basic recruit training in military foodservice  A. Nurhazwani, A. Nurul-Aziah & M.R. Aikal-Liyani   Assessment of food handlers\' knowledge, attitude and practices on food hygiene in Serdang, Selangor  N.A. Mahyuddin, Z. Zainon & U.F. Ungku-Zainal-Abidin    Gastronomy   Social influence and construction of postpartum food intake among Malay women  M.S.Y. Kamaruddin, A.A. Azdel, N.A. Ahmad, M.F.S. Bakhtiar & S.A. Wahab   The influence of Malay food characteristics on customer purchase intention  J. Nur-Syuhada, M.S. Fadzilah, M.A. Khairunnisa & M. Rosmaliza   A study of food tourism: The potential for activating business in Malaysia  S.M. Hashemi & N. Hosseiniyan   Understanding and usage of Malay food terminologies among young Malay culinarians  M.A. Khairunnisa, M.S.M. Zahari, M. Rosmaliza & M.S.M. Shariff   Determinants of food heritage in Malaysia context  A.M. Ramli & M.S.M. Zahari   Does food besides tourism core products contribute to Sabah destination image?  M.Z.N. Adilah, M.S.M. Zahari & A. Emaria   Food and culture in tourism: Where does Penang Island stand?  D. Mohamad, S.I. Omar & B. Mohamed   Sociocultural factors, female students body internalization, food choices and eating patterns  M.N.A. Akbarruddin, M.S.M. Zahari & Z. Othman   The effect of displacement on indigenous tribes\' socio-culture and food practices  N.M. Shahril, M.N. Syuhirdy, M.S.M. Zahari & A.H. Hamizad   Traditional Hari Raya food: An insight from three Malay women generations  M.S.M. Sharif, M.S.M. Zahari, R. Muhammad & N.M. Nor   Social interaction among Malaysian ethnics: Its impact on food preparation and consumption  N. Ishak & M.S.M. Zahari    Relevant areas in hospitality and tourism   Assessing medical tourists\' destination choice behavior: A conceptual perspective  A.A. Suki, L. Putit, J.M. Yusof & N.R.M. Khan   Establishing Shariah-compliance hotel characteristics from a Muslim needs perspective  M.S. Nor-Zafir   Education and training as a challenge facing Small to Medium Tourism Enterprises (SMTEs) of the Eastern Cape (EC) province of South Africa (SA): An empirical study  D. Vallabh & O. Mhlanga   Service recovery and satisfaction: The moderating role of religiosity  M.H.A. Rashid & F.S. Ahmad   Postgraduate students, reading comprehension, writing skills and thesis completion  A.H. Hamizad, M.S.M. Zahari, N.M. Shahril & M.N. Shuhirdy   The influence of Arabic language communication practices by tourism operators on destination loyalty: Survey on Arab Muslim visitors  S. Wahab & M. Yusoff   Employability mismatch in hiring disabled workers in hospitality industry  M.M. Shaed, C.T. Chik, N. Sumarjan & S.A. Jamal   Finding value in a heritage landscape: The visitors\' perception study  K.B. Shuib, H. Hashim & N.K. Bahrain   Motivation towards satisfaction among international sport events volunteers  M.R. Norhidayah, M. Hairunnisa, M.A. Norafifah & N. Othman   Analyzing the ranking of security challenges of tourism development: A case study of Mazandaran Province, Iran  Z. Sharifinia   Tourist\'s gender and income differences on perceptions and intentions of online information  R. Radzliyana, P.H. Khor, A.A. Azlan & K.C. Lim   A review of family influences on travel decision making  F.N. Osman, H. Hashim, H. Nezakati, S.R. Hussin, Y.A. Aziz & R.N. Raja-Yusof   Job performance and employee satisfaction at International Youth Centre, Kuala Lumpur  N.M.A. Ghani & N.S.N. Muhamad-Yunus   A conceptual review of homestay community resilience factors  A.A. Ghapar, N. Othman, S.A. Jamal & A.F. Amir   Stock market reaction to major world sporting events  F.F. Cheng & B.T.H. Hwa   Performance analysis of hospitality REIT: A case study of YTL hospitality REIT  N.N. Chuweni, S.N.M. Ali, M.N.I. Ismail & S.H. Ahmad   Author index