The Use of Online Collaboration Tools for Employee Volunteering: A Case Study of IBM's CSC Program

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Title Page - The Use of Online Collaboration Tools for Employee Volunteering: A Case Study of IBM’s CSC Program
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Half Title Page - The Use of Online Collaboration Tools for Employee Volunteering: A Case Study of IBM’s CSC Program
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Contents
Foreword
Preface
Acknowledgments
List of Figures
List of Tables
List of Abbreviations
Abstract
Chapter 1 - Introduction
	1.1 Asking the Why Question
	1.2 Asking the How Question
	1.3 Asking the What Question
Chapter 2 - Some Theories about Online Collaboration
	2.1 Workplace Learning
	2.2 The Social Aspects ofWorkplace Learning
		2.2.1 Summary for WPL
	2.3 Exploring CSCL in Depth
		2.3.1 A Crucial Definition: Cooperation versus Collaboration
			2.3.1.1 Collaborative learning
		2.3.2 Collaborative Learning Tools
		2.3.3 Groupware
		2.3.4 New Generation of Collaborative Learning Tools
		2.3.5 Summary for CSCL Theories
	2.4 Conceptual Framework
	2.5 Summary
	2.6 Concluding Remarks
Chapter 3 - Researching the Online Experiences of IBM Employees
	3.1 Research Questions
	3.2 The Origins of the Methods Used for Exploring the IBM CSC Experience
		3.2.1 Participatory Design
		3.2.2 Participatory Research
	3.3 Definition of Participatory Research in the Context of CSC Program
		3.3.1 Overview of the Stages of Participation
			3.3.1.1 Involvement of project partners
			3.3.1.2 Involving senior managers of the CSC program
	3.4 Data Collection
		3.4.1 Description of Stage One
		3.4.2 Description of Stage Two
		3.4.3 Description of Stage Three
			3.4.3.1 Transcript validation
			3.4.3.2 Design of CSC collaboration platform
	3.5 Data Analysis
	3.6 The Challenges of Using Participatory Approaches
	3.7 Ethical Considerations
		3.7.1 Gaining Access to Participants
		3.7.2 Anonymity and Confidentiality
Chapter 4 - Results
	4.1 Contextual Background Information about the Tools Used by CSC Participants
	4.2 Participants’ Use of the Online Collaboration Tools
	4.3 From Online Collaboration toward Distributed Cognition
		4.3.1 Participant Approaches
	4.4 Decisions for Using Online Collaboration Tools
		4.4.1 Personal Factors that Influence Decisions
		4.4.2 Affordances of Technologies that Influence Decisions for Collaboration
		4.4.3 Properties of Technologies that Influence Decisions
		4.4.4 Decision for not Using Digital Tools
		4.4.5 Preference for Using Certain Digital Tools (Driven by Desire)
	4.5 Evaluation of Support
		4.5.1 Reasons for not Receiving Any Technology Support
			4.5.1.1 Hit and miss
		4.5.2 Evaluation of Informal Sources of Support
	4.6 Understanding Perceptions and Beliefs of the CSC Participants
		4.6.1 Perceptions of Technologies and Their Use
		4.6.2 Beliefs about the Value of Online Collaboration Tools
			4.6.2.1 Technology provides ground for easier collaboration
			4.6.2.2 Positive thoughts about how online collaboration tools are used
		4.6.3 Mixed Feelings about the Value of Online Collaboration Tools
		4.6.4 Defining Appropriation and Influential Factors for Inter subjectivity and the Practice
			4.6.4.1 Appropriation with regard to digital tools and activity types
			4.6.4.2 Types of learning
			4.6.4.3 The shifting volunteering practice
Chapter 5 - Some Initial Reflections
	5.1 The Generalizability of the Results
	5.2 Evaluation of the Methodology
Chapter 6 - Lessons Learnt
Chapter 7 - Concluding Remarks
Appendix
Glossary
References
Index
About the Author