The Truth About Managing People...And Nothing But the Truth

The Truth About Managing People...and Nothing But the Truth......Page 6
© 2002 Prentice Hall PTR......Page 7
Contents......Page 9
Preface......Page 13
PART I The Truth About Hiring......Page 16
TRUTH 1 Forget Traits; It's Behavior That Counts!......Page 18
TRUTH 2 Realistic Job Previews; What You See Is What You Get......Page 21
TRUTH 3 Tips for Improving Employee Interviews......Page 24
TRUTH 4 Want Pleasant Employees? It's in the Genes!......Page 27
TRUTH 5 Good Citizenship Counts!......Page 29
TRUTH 6 Brains Matter; or When in Doubt, Hire Smart People......Page 31
TRUTH 7 Don't Count Too Much on Reference Checks......Page 34
TRUTH 8 When in Doubt, Hire Conscientious People!......Page 37
TRUTH 9 Hire People Who Fit Your Culture: My "Good Employee" Is Your Stinker!......Page 40
TRUTH 10 Match Personalities and Jobs......Page 43
TRUTH 11 Manage the Socialization of New Employees......Page 46
PART II The Truth About Motivation......Page 50
TRUTH 12 Why Many Workers Aren't Motivated at Work Today......Page 51
TRUTH 13 Happy Workers Aren't Necessarily Productive Workers!......Page 54
TRUTH 14 Workforce Generations and Values......Page 57
TRUTH 15 Telling Employees to "Do Your Best" Isn't Likely to Achieve Their Best......Page 60
TRUTH 16 Not Everyone Wants to Participate in Setting Their Goals......Page 63
TRUTH 17 Professional Workers Go for the Flow......Page 66
TRUTH 18 Watch Out for Cyberloafing!......Page 69
TRUTH 19 When Giving Feedback: Criticize Behaviors, Not People......Page 72
TRUTH 20 You Get What You Reward......Page 75
TRUTH 21 It's All Relative......Page 78
TRUTH 22 Recognition Motivates (and It Costs Very Little!)......Page 81
TRUTH 23 Ways to Motivate Low-Skill, Low-Pay Employees......Page 84
TRUTH 24 There's More to High Employee Performance Than Just Motivation......Page 86
PART III The Truth About Leadership......Page 88
TRUTH 25 The Essence of Leadership is Trust......Page 89
TRUTH 26 Experience Counts! Wrong!......Page 92
TRUTH 27 Most People THINK They Know What Good Leaders Look Like......Page 95
TRUTH 28 Effective Leaders Know How to Frame Issues......Page 97
TRUTH 29 You Get What You Expect......Page 101
TRUTH 30 Great Followers Make Great Leaders......Page 103
TRUTH 31 Charisma Can Be Learned......Page 105
TRUTH 32 Make Others Dependent On You......Page 108
TRUTH 33 There's No Ideal Leadership Style......Page 111
TRUTH 34 Adjust Your Leadership Style for Cultural Differences or When In Rome.........Page 113
TRUTH 35 When Leadership ISN'T Important......Page 116
PART IV The Truth About Communication......Page 120
TRUTH 36 Hearing Isn't Listening......Page 121
TRUTH 37 Choose the Right Communication Channel......Page 124
TRUTH 38 Listen to the Grapevine......Page 127
TRUTH 39 Men and Women DO Communicate Differently......Page 130
TRUTH 40 What You Do Overpowers What You Say......Page 133
TRUTH 41 The Case for Open-Book Management......Page 135
PART V The Truth About Building Teams......Page 138
TRUTH 42 What We Know That Makes Teams Work......Page 139
TRUTH 43 2 + 2 Doesn't Necessarily Equal 4......Page 143
TRUTH 44 We're Not All Equal: Status Matters!......Page 145
TRUTH 45 Not Everyone Is Team Material......Page 148
PART VI The Truth About Managing Conflicts......Page 152
TRUTH 46 The Case FOR Conflict......Page 153
TRUTH 47 Poor Communication Isn’t the Source of Most Conflicts......Page 156
TRUTH 48 Beware of Groupthink......Page 159
TRUTH 49 How to Reduce Work-Life Conflicts......Page 162
PART VII The Truth About Designing Jobs......Page 166
TRUTH 50 There’s No Such Thing as a “Good Job”......Page 167
TRUTH 51 Not Everyone Wants a Challenging Job......Page 170
TRUTH 52 Four Job-Design Actions That Will Make Employees
More Productive......Page 172
PART VIII The Truth About Performance Evaluation......Page 176
TRUTH 53 Annual Reviews: The Best Surprise Is NO Surprise!......Page 177
TRUTH 54 Don’t Blame Me! The Role of Self-Serving Bias......Page 180
TRUTH 55 The Case for 360-Degree Feedback Appraisals:
More IS Better!......Page 183
PART IX The Truth About Coping with Change......Page 186
TRUTH 56 Most People Resist Any Change That Doesn’t
Jingle in Their Pockets!......Page 187
TRUTH 57 You CAN Teach an Old Dog New Tricks......Page 191
TRUTH 58 Use Participation to Reduce Resistance to Change......Page 194
TRUTH 59 Layoffs Are as Tough on Survivors as Those Who
Get Laid Off......Page 196
PART X Some Final Thoughts About Managing Behavior......Page 200
TRUTH 60 I’ll See It When I Believe It......Page 201
TRUTH 61 First Impressions DO Count!......Page 204
TRUTH 62 People Aren’t Completely Rational: Don’t Ignore Emotions!......Page 207
TRUTH 63 Beware of the Quick Fix......Page 210
REFERENCES......Page 213