The Strategic Use Of Stories In Organizational Communication And Learning

Contents......Page 7
List of Tables and Figures......Page 9
List of Exercises......Page 11
Acknowledgments......Page 13
Part I Frameworks......Page 17
1 Introduction......Page 19
Structure of the Book......Page 20
2 A Working Model of Stories......Page 23
Stories Create an Environment......Page 26
Stories Bind and Bond Individuals......Page 27
Stories Require Active Listening......Page 28
Stories Negotiate Differences......Page 34
Stories Encode Information......Page 35
Stories Act as Tools for Thinking......Page 36
Stories Can Be Used as Weapons......Page 37
Stories Are Medicine for Healing......Page 38
Summary......Page 39
Identifying Forms of Communication......Page 40
External Target......Page 41
Nonspecific Targets......Page 42
Personal Channels......Page 43
Broadcasting Versus Frequency Tuning......Page 44
Discussion of Untapped Matrix Combinations and the Role of Stories......Page 46
Summary......Page 55
Part I. Dreyer’s Case Study—The Grooves......Page 58
Groove #1—Management Is People......Page 59
Groove #3—Respect for the Individual......Page 60
Groove #5—Ownership......Page 61
Groove #7—Learn, Learn, Learn......Page 62
Groove #9—Upside Down Organization......Page 63
Groove #10—Ready, Fire, Aim......Page 64
Part II. Dreyer’s Case Study—The Grooves and Stories......Page 65
Stories and Hoopla......Page 69
Note......Page 70
5 Organizational Learning: Building Bridges......Page 71
1. Learning cannot occur without communication.......Page 72
2. There is a difference between learning and training.......Page 73
3. Learning needs to be dynamically linked to business objectives.......Page 74
5. Organizational learning needs to enhance employees’ experiences to achieve business objectives.......Page 76
6. Experiences are communicated through stories.......Page 79
6 Case Studies: DTE Energy and Jeff Bukantz......Page 81
Solution......Page 82
2. The DTE Energy ITS Story of John and Chang......Page 85
Case Study: The Story of Jeff Bukantz......Page 87
Part II Interviews......Page 91
7 Introduction to the Interviews......Page 93
Summary of Major Themes......Page 98
The Interview......Page 102
Observations......Page 117
The Interview......Page 119
Observations......Page 132
The Interview......Page 134
Observations......Page 151
The Interview......Page 152
Observations......Page 165
12 Interview with Father Marus, Woodside Priory School......Page 167
The Interview......Page 168
Observations......Page 174
Part III The Competency Map......Page 175
13 Introduction to the Competency Map......Page 177
Observing Competency......Page 187
Care/Intention......Page 188
Self-Awareness......Page 191
Sensitivity......Page 194
External Focus......Page 197
Process Dialogue......Page 199
Listening Competency......Page 201
Eliciting Competency......Page 207
Organizational Practices for the Core......Page 210
Summary of the Core......Page 211
Indexing Competency......Page 212
Reflecting Competency......Page 216
Synthesizing Competency......Page 220
Organizational Practices for the Process Ring......Page 224
Summary of the Process Ring......Page 226
Selecting Competency......Page 227
Telling Competency......Page 231
Modeling Competency......Page 234
Organizational Practices for the Interaction Ring......Page 238
Summary of the Interaction Ring......Page 240
17 Summary......Page 241
Appendix: Folktale Illustrating Principles of Active Listening......Page 249
Books......Page 253
Articles......Page 255
Index......Page 259
About the Author......Page 269