The skilled helper : a client-centred approach

Cover
Brief Contents
Contents
Preface
Acknowledgements
Part I: Laying the Foundations
	Chapter 1: Successful Helping - An Introduction
		Formal and Informal Helpers: A Very Brief History
		What Helping Is About
		The Ingredients of Successful Helping
		Embracing and Befriending the Uncertainties Inherent in Helping
		Moving from Smart to Wise: Managing the Shadow Side of Helping
	Chapter 2: The Helping Relationship
		The Helping Relationship
		The Values That Drive the Helping Relationship
		Respect as the Foundation Value
		Empathy as the Primary Orientation Value
		Proactive Appreciation of Diversity
		Self-Responsibility as an Empowerment-Focused Value
		A Bias for Action as an Outcome-Focused Value
		Shadow-Side Realities in the Helping Relationship
Part II: The Therapeutic Dialogue: Communication and Relationship-Building Skills
	Chapter 3: Empathic Presence and Responding - Building a Mutual Understanding
		The Importance of Communication Skills in Helping
		Dialogue-Focused Interactions with Clients
		Visibly Tuning In: The Importance of Empathic Presence
		Active Listening: The Foundation of Understanding
		Listening to the 'Power of Basics' of Successful Therapy
		The Shadow Side of Listening: Forms of Distorted Listening
		Introduction to Responding Skills and the Importance of Empathic Relationships
		The Three Dimensions of Responding Skills: Perceptiveness, Know-How and Assertiveness
		Responding with Empathy
		Becoming Competent and Confident in Responding with Empathy: Principles and Guidelines
		Tactics for Responding with Empathy
		A Case: Tumi, the Client and Carlos, the Helper
		The Shadow Side of Responding
	Chapter 4: The Art of Probing and Summarising
		Nudging
		The Art of Probing
		The Art of Summarising: Providing Focus and Direction
		Tumi and Carlos Revisited
		The Shadow Side of Communication Skills: Essential, But Not Everything
		Developing Proficiency in Communication Skills
	Chapter 5: Facilitating Client Self-Challenge: From New Perspectives to New Behaviour
		Self-Challenge: The Basic Concept
		Inviting Clients to Challenge the Blind Spots at the Root of Dysfunctional Thinking, Emotional Expression and Behaviour
		Specific Skills for Helping Clients Challenge Their Blind Spots and Move to New Perspectives
	Chapter 6: Helper Self-Challenge and Overcoming Client Resistance
		Guidelines for Effective Invitations to Self-Challenge
		The Challenges Related to Helping Clients Manage Reluctance and Resistance
		Guidelines for Helping Clients Move beyond Reluctance and Resistance
		The Role of Negotiation in Challenge
		The Shadow Side of Helpers
Part III: The Skilled Helper Problem-Management and Opportunity-Development Approach to Helping
	Chapter 7: An Introduction to the Problem-Solving and Problem-Management Process
		An Overview of the Stages of Problem Management
		Flexibility in the Use of the Problem-Management Process
		Stages of Change and Client Readiness for Change
		Integrative Eclecticism: The Ongoing Search for Best Practice
		'How Are We Doing?' - Ongoing Evaluation of the Helping Process
		Understanding and Dealing with the Shadow Side of Helping Models
	Chapter 8: Stage I: Helping Clients Explore Their Concerns and Tell Their Stories
		A Brief Introduction to Stage I
		Task I-A: Help Clients Tell Their Stories
		Guidelines for Helping Clients Tell Their Stories
		Help Clients Move into Action Right from the Beginning
		Task I-B: The Real Story
		Tumi and Carlos in I-B
		Help Clients Challenge Themselves to Participate as Fully as Possible in the Helping Process
		Immediacy: Dealing with Issues in the Helping Relationship Itself
		The Wider Use of I-B: Rising to the Challenge
		Task I-C: The Right Story
		Principles for Helping Clients Work on Issues That Make a Difference
		The Wider Use of I-C: Making the Right Choices
	Chapter 9: Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals
		An Introduction to Stage II
		The Role of Hope in Therapy
		Task II-A: Help Clients Discover Possibilities for a Better Future
		Skills for Identifying Possibilities for a Better Future
		Cases Featuring Possibilities for a Better Future
		The Power of Goal Setting
		Task II-B: Goals, Outcomes, Impact: Help Clients Move from Possibilities to Choices
		Flexible Guidelines In Helping Clients Set Goals for Themselves
		What Kind of Change Do Clients Need and How Much?
		Emerging Goals
		Task II-C: Help Clients Commit Themselves - 'What Am I Willing to Pay for What I Want?'
		Help Clients Commit Themselves to a Better Future
		Great Expectations: Encourage Client Self-Efficacy - 'I Can, I Will'
		Stage II and Action
		The Shadow Side of Goal Setting
	Chapter 10: Stage III: Planning the Way Forward
		The Three Tasks of Stage III
		Tumi and Carlos Revisited: Tumi's Goals
		Task III-A: Help Clients Develop Strategies for Accomplishing Their Goals
		Principles for Helping Clients Discover Viable Strategies for Accomplishing Goals
		Task III-B: Help Clients Choose Best-Fit Strategies
		Jayden's Amazing Odyssey
		Criteria for Choosing Goal-Accomplishing Strategies
		A Balance-Sheet Method for Choosing Strategies
		Help Clients Link Best-Fit Strategies to Action
		The Shadow Side of Selecting Strategies
		Task III-C: Help Clients Formulate Viable Plans
		Shaping the Plan: Two Cases
		Principles for Humanising the Mechanics of Constructive Change
		Ready-Made Action Programmes
	Chapter 11: How to Implement and Make It All Happen
		Introduction to Implementation
		Tumi Moves into Action
		Help Clients Move from Planning to Action: Principles of Effective Implementation
		Social Support and the Importance of Challenge
		The Shadow Side of Implementing Change
		Resilience: People's Ability to Hold Themselves Together, Bounce Back, and Grow
		Getting along without a Helper: A Striking Case
		Choosing Not to Change
		Revisiting the 'Power of Basics' of Successful Therapy
Part IV: Exercises to Assist in Becoming a Skilled Helper, and Extract from a Counselling Conversation
	Chapter 12: Counselling Skills Exercises
		Introduction
		Exercises
		Conclusion - Counselling Skills and the Helper
	Chapter 13: Extract from a Counselling Conversation
		Conclusion
References
Appendix - Useful Weblinks
Name Index
Subject Index