The Rules of Work: A Definitive Code for Personal Success

Front Cover
Half Title
Title Page
Copyright Page
Contents
Acknowledgements
Foreword
Preface
Introduction
How to use the Rules
Walk your talk
	1 Get your work noticed
	2 Never stand still
	3 Volunteer carefully
	4 Carve out a niche for yourself
	5 Under promise and over deliver
	6 Learn to ask why
	7 Be 100 per cent committed
	8 Learn from others' mistakes
	9 Enjoy what you are doing
	10 Develop the right attitude
	11 Be passionate but don't kill yourself
	12 Manage your energy
	13 Never let anyone know how hard you work
	14 Keep your home life at home
Know that you're being judged at all times
	15 No touching – except for handshakes
	16 No limp fish – develop the perfect handshake
	17 Exude confidence and energy
	18 Develop a style that gets you noticed
	19 Pay attention to personal grooming
	20 Be attractive
	21 Be cool
	22 Speak well
	23 Write well
	24 Big brother is watching you
Have a plan
	25 Know what you want long term
	26 Know what you want short term
	27 Study the promotion system
	28 Develop a game plan
	29 Set objectives
	30 Know your role
	31 Know yourself – strengths and weaknesses
	32 Identify key times and events
	33 Anticipate threats
	34 Look for opportunities
	35 Make learning a lifelong mission
If you can't say anything nice – shut up
	36 Don't gossip
	37 Don't bitch
	38 Stand up for others
	39 Compliment people sincerely
	40 Be cheerful and positive
	41 Ask questions
	42 Use 'please' and 'thank you'
	43 Don't swear
	44 Be a good listener
	45 Only speak sense
Look after yourself
	46 Know the ethics of your industry
	47 Know the legalities of your industry
	48 Set personal standards
	49 Never lie
	50 Never cover up for anyone else
	51 Keep records
	52 Know the difference between the truth and the whole truth
	53 Cultivate your support/contacts/friends
	54 Date with caution
	55 Understand others' motives
	56 Keep the faith
	57 Put things in perspective
Blend in
	58 Know the corporate culture
	59 Speak the language
	60 Dress up or down accordingly
	61 Be adaptable in your dealings with different people
	62 Make your boss look good
	63 Know where to hang out, and when
	64 Understand the social protocols
	65 Know the rules about authority
	66 Never disapprove of others
	67 Understand the herd mentality
Act one step ahead
	68 Dress one step ahead
	69 Talk one step ahead
	70 Act one step ahead
	71 Think one step ahead
	72 Address corporate issues and problems
	73 Make your company better for having you there
	74 Talk of 'we' rather than 'I'
	75 Walk the walk
	76 Spend more time with senior staff
	77 Get people to assume you have already made the step
	78 Prepare for the step after next
Cultivate diplomacy
	79 Ask questions in times of conflict
	80 Don't take sides
	81 Know when to keep your opinions to yourself
	82 Be conciliatory
	83 Never lose your temper
	84 Never get personal
	85 Know how to handle other people's anger
	86 Stand your ground
	87 Be objective about the situation
Know the system – and milk it
	88 Know all the unspoken rules of office life
	89 Know what to call everyone
	90 Know when to stay late and when to go early
	91 Know the theft or perks rule
	92 Identify the people who count
	93 Be on the right side of the people who count
	94 Be well up on new management techniques
	95 Know the undercurrents and hidden agendas
	96 Know the favourites and cultivate them
	97 Know the mission statement – and understand it
Handle the opposition
	98 Identify the opposition
	99 Study them closely
	100 Don't back-stab
	101 Know the psychology of promotion
	102 Don't give too much away
	103 Keep your ear to the ground
	104 Make the opposition seem irreplaceable
	105 Don't damn the opposition with faint praise
	106 Capitalise on the career-enhancing moments
	107 Cultivate the friendship and approval of your colleagues
	108 Know when to break the rules
The Rules of power
	1 Knowledge is power
	2 Be able to walk away
	3 Know who you're dealing with
	4 Be authoritative
	5 Be likeable
	6 Know who you are
	7 Be great at your job
	8 Get people on your side
	9 Be controlled
	10 Don't give it away
Had enough yet . . .?
Back Cover