The Project Manager's Guide to Health Information Technology Implementation

Cover
Half Title
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Author
1. What Is a Project?
	What Is a Project?
	Project Management
2. Project, Program, and Portfolio Management
	Project vs. Operations
	Program and Portfolio Management
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of a Research Tracking System
3. Project Process Groups
	Initiating Process Group
	Planning Process Group
	Executing Process Group
	Monitoring and Controlling Process Group
	Closing Process Group
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of a Research Tracking System
4. Project Knowledge Areas
	Integration Management
	Scope Management
	Schedule Management
	Cost Management
	Quality Management
	Resource Management
	Communication Management
	Risk Management
	Procurement Management
	Project Stakeholder Management
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
5. Software Development Lifecycle
	Waterfall Model
	Spiral Model
	Rapid Prototype Model
	Incremental Model
	Agile Development
	Commercial Off-the-Shelf (COTS)
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
6. Agile Development Methodology
	The Agile Mindset
	Agile Methods
	Life Cycle Selection
	Common Agile Practices and Terms
7. Choosing the Right Methodology
	What does “Methodology” Mean?
	Why Is Choosing a Methodology Important?
	Characteristics of Each Methodology
		Waterfall
		Agile
		Hybrid
	What Factors Should the Project Manager Consider in Choosing a Methodology?
		The Business
		Stakeholders, Customers, and Resources
		Project Characteristics
	Discussion/Conclusion
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
8. Stakeholder Management
	Stakeholder Identification
	Stakeholder Analysis
	Communication Plan
	Stakeholder Management in Action
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of a Research Tracking System
9. System Configuration
	Workstations
	Client
	Servers
	Storage Area Network
	Disaster Recovery
	High Availability
	Network
	Interface
	Environments
		Sandbox
		Development
		Test
		Preproduction
		Production
		Training
		Considerations
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of a Research Tracking System
10. Security and Privacy
	IT Project Security and Privacy Tasks
	Case Study: Access to System by Outside Resources
11. Software Testing
	Testing Types
	Configuration and Release Management
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
12. Activation Management
	User Training
	Activation
	Activation Checklist
	Activation Rehearsal
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of a Research Tracking System
13. Project Transition to Support
	Why Does This Happen?
	Characteristics of a Support Center
	Change Management
	Managing Transition Throughout the Plan
	Initiating
	Planning
	Execution
	Closing
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
14. Measuring Success
	Case Study 1: Implementation of an Electronic Health Record
	Case Study 2: Implementation of an Organizational Metrics Dashboard
Appendix A: Case Study Feedback
Appendix B: Earned Value Management (EVM)
Appendix C: Forms and Templates
References and Additional Readings
Index