The Practice of Outsourcing: From Information Systems to BPO and Offshoring

Front Matter....Pages i-xviii
Front Matter....Pages 1-1
Outsourcing Practice: The Search for Flexibility and Control....Pages 3-34
Front Matter....Pages 35-35
Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes....Pages 37-58
Contracting and Relationships in IT Outsourcing....Pages 59-78
Cooperative Partnerships and IT Outsourcing: From Contractual Obligation to Strategic Alliance?....Pages 79-96
Offshore Outsourcing: A Country Too Far?....Pages 97-122
IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy....Pages 123-158
IT Sourcing: Examining the Privatization Option in Public Administration....Pages 159-186
Analyzing IT Outsourcing Decisions: Size, Interdependency and Risk....Pages 187-212
Information Technology Insourcing: Myths and Realities....Pages 213-231
Contracts, Control and “Presentation” in IT Outsourcing....Pages 232-263
Front Matter....Pages 265-265
IT Outsourcing Configuration: Defining and Designing Outsourcing Arrangements....Pages 267-302
IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes....Pages 303-338
Business Process Outsourcing: The Promise of the Enterprise Partnership Model....Pages 339-388
Outcomes from Offshore Outsourcing: Evidence from a Client’s Perspective....Pages 389-444
Offshore Outsourcing, Strategy and the Role of Social Capital....Pages 445-466
Creating Global Shared Services: Sourcing Lessons from Reuters....Pages 467-487
Back Matter....Pages 488-493