The Power of Difference: Where the Complexities of Diversity and Inclusion Meet Practical Solutions

Praise for The Power Of Difference
Title Page
Copyright Page
Contents
Some Thanks
Dedication
Dedication
Introduction
	Creating alliances through difference
	The value of conflict: turning it positive
	The complexity of our differences
	Why inclusion needs to include all voices
	Tricky situations are personal
	A way you can change minds
01 What is diversity for?
	What Abraham Lincoln can teach us about achieving diversity
	Passion can be your worst enemy
	Why we need to do more than make gestures
	Good intentions only get you so far
	Diversity deficits and dividends aren’t the same thing
	The right thing to do
	The representative thing to do
	The smart business thing to do
02 Inclusion is not just about being nice to people
	A model for inclusion: difference not similarity
	First a bit of history
	If that’s the history, what does it mean for the present?
	Echo chambers
	What’s inclusion for?
	Inclusion must embrace disagreement
	Being yourself at work matters, so no one should have to ‘cover’
03 Diversity is not a minority sport
	Differently different
	Why norms too often aren’t norms at all
	Diversity’s contradictory problem with minorities
	The flaw in flexibility
	More traps set up by the labels
	Minorities shed light on the bigger questions
	How ‘merit’ is by and large not actually merit
04 Unconscious bias is an excuse
	What happened when we legislated against bias?
	How business thought unconscious bias training was the cavalry
	We need to do the work, not beat ourselves up
	How unconscious bias training lets everyone off
	Why RAGE helps
	Bias is damaging – but it’s not a character flaw, it’s history
	Engage employees to listen to each other and find solutions
	Change the context for your people to interact more deeply
05 Ditch the superhero
	The ‘hero’ CEO
	Murderous chickens and open heart surgery
	Complexity needs diversity
	Creating diversity doesn’t happen accidentally
	It’s good business to be nosy: so, go on, find out the differences between you and others
	Stoves, codes and bankers: how diversity saved cooks, almost won the war and could have prevented the crash
	The Virtuous Circle of Selection
	What’s the team for?
	What’s the job for?
	What combination of difference enhances team performance? Or why more diversity keeps us safer in our beds
	Who have you got?
	So, who do you need to add to achieve the team’s goals?
	We have to design out the bias: it won’t happen on its own
06 Diversity isn’t harder to manage
	From Shabbat supper to managing difference
	Diversity perceived as conflict
	How diversity might have saved RBS from collapse
	Guerrilla warfare, tanks, and fast and slow thinking
	Technology: HMV and Covid-19
	Why ‘safe spaces’ damage diversity
	Start from how it might be, not how ghastly it is
References
Index