The Police Manager, Sixth Edition

Cover Page......Page 1
Title Page......Page 2
Copyright Page......Page 3
Preface......Page 4
Contents......Page 8
1 A History and Philosophy of Police Management......Page 16
The Police Manager’s Role......Page 17
The Management Process......Page 18
History of Management......Page 19
Philosophy......Page 26
Principles......Page 30
Behavior......Page 32
Routine Activities......Page 33
Outcomes......Page 35
Conclusion......Page 36
Why Culture Is Important......Page 38
How Culture Is Developed......Page 39
Identifying Your Police Department’s Culture......Page 40
Changing the Culture......Page 42
Conclusion......Page 44
Part One: Behavioral Aspects of Police Management......Page 46
4 Leadership Behavior Styles......Page 48
Qualities of a Successful Police Manager......Page 49
Styles of Leadership......Page 50
The Learning Police Agency......Page 55
Is There a Best Style?......Page 57
Effective Leadership Practices......Page 60
Total Quality Management......Page 63
Developing Organizational Teamwork......Page 66
Approaches to the Organizational Development Process......Page 67
Motivators......Page 72
Conclusion......Page 75
6 Creating a Breed of Super Sergeants......Page 78
The Status Quo......Page 79
The Burden of Supervisory Liability......Page 80
Conclusion......Page 91
Introduction......Page 92
Employee Separation......Page 96
Entry......Page 98
Workforce Development Planning......Page 101
Thoughts for the Future......Page 107
Introduction......Page 110
Principles of Motivation......Page 112
Hierarchy of Effective Communication......Page 113
Motivation-Hygiene Theory......Page 116
Theory X and Theory Y......Page 121
Immaturity-Maturity Theory......Page 123
Management Systems......Page 126
Expectancy Theory......Page 128
Conclusion......Page 130
Behavioral Models and the Change Process......Page 132
Ego States......Page 134
Transactions and Communication......Page 140
Basic Life Positions and Organizational Sanctions......Page 144
Time Structuring......Page 147
Organizational Games......Page 149
Conclusion......Page 152
Overview......Page 156
Functional Behavior......Page 157
Data Experience......Page 160
Temperament......Page 162
Uses for the MBTI®......Page 165
Part Two: Functional Aspects of Police Management......Page 168
11 Management Planning......Page 170
Effective Planning and Use of Data......Page 171
Management Planning Model......Page 173
Conclusion......Page 179
12 Problem Identification and Decisionmaking......Page 182
Problem Analysis......Page 183
Decisionmaking......Page 186
Introduction......Page 196
Values and Beliefs......Page 199
Objectives......Page 201
Action Plans......Page 203
Evaluation......Page 204
Implementation......Page 212
Drawbacks of Management by Objectives......Page 216
Productivity Revisited......Page 220
Productivity and News Media......Page 222
Productivity and Social Concerns......Page 223
Productivity and the Future......Page 225
Budgeting......Page 230
Purposes of Budgeting......Page 231
Stages in the Budgeting Process......Page 232
Types of Budgets......Page 233
The Budgeting Process......Page 236
Conclusion......Page 238
Part Three: Modern Police Management: Major Issues......Page 240
Types of Power......Page 242
Approaches to the Use of Power......Page 245
Reasons for the Use of Power......Page 248
Conclusion......Page 250
Introduction......Page 252
Deadly Force......Page 253
Non-Deadly Force......Page 254
Fourth Amendment......Page 255
Conclusion......Page 257
Introduction......Page 260
Civil Rights Violations......Page 262
Negligence......Page 263
Avoiding Liability Through Selection and Training......Page 264
The Protection Circle......Page 266
Accreditation......Page 269
Conclusion......Page 270
What is Accreditation?......Page 272
Origins of the National Accreditation Process......Page 273
Benefits of Accreditation......Page 274
Relationship to Liability......Page 275
Agency Participation......Page 276
The Accreditation Process......Page 277
Introduction......Page 280
Ethical Systems......Page 283
Leadership and Ethics......Page 285
Conclusion......Page 289
Introduction......Page 292
The Implementation of the School Resource Officer Program......Page 296
The Investigation of and Preparation for Critical Incidents......Page 302
Conclusion......Page 307
Overview......Page 310
Disadvantages of the Assessment Center......Page 313
Developing the Assessment Center......Page 314
Components of the Assessment Center......Page 319
Rating Scales......Page 324
Conclusion......Page 326
Introduction......Page 328
The Need for Change......Page 329
The Leader......Page 330
Tasks of Leading......Page 332
The Future......Page 338
Successful Police Agencies......Page 339
Personal Characteristics......Page 341
Police Chief, City Manager, and Council......Page 343
Final Thought......Page 346
Appendix A......Page 348
Appendix B......Page 354
Appendix C......Page 356
Appendix D......Page 364
Appendix E......Page 368
Appendix F......Page 370
Index......Page 376