The Palgrave Handbook of Disability at Work

Acknowledgements
Contents
Notes on Contributors
List of Figures
List of Tables
1: Introduction
	Definitions
		The World Health Organization (WHO)
		United Nations (UN)
		The International Classification of Impairments, Disabilities and Handicaps
		Americans with Disabilities Act (ADA—USA)
		The Equality Act 2010 (UK)
		The Disability Discrimination Act 1992 (Australia)
	Terminology
	The Historical Context of Disability and Employment
		Global North
		Global South
	Models of Disability
		The Medical Model
		The Social Model
		The Social Relational Model
	Outline of the Book
	References
Part I: Legal Aspects
	2: Generating Interdisciplinary Insights to Regulate for Inclusive Employment
		The Imperative
		Reflecting on This Imperative to Employ People Within the Services They Use
		‘Start with What We Can Do’: The Concept of Community Job Crafting
		The ‘Resistant Possibilities’ of Community Job Crafting
		Using the Concept of ‘Community Job Crafting’ to Explore the Possibilities and Limitations of Employment Legislation
		The Limits of Equal Treatment
		Adjusting, Carving or Crafting?
		Dancing with the Devil? Provisions That Permit Positive Action and the Medicalized Definition of Disability
		Public Sector Equality Duty and Other Drivers
		Conclusions
		References
	3: Confronting Episodic Disability in the Workplace: The Canadian Experience
		Canadian Human Rights Law and Episodic Disability in the Workplace
		Undue Hardship and Accommodating Episodic Disability
		Financial Costs to Employer of Accommodations
		Health and Safety Risks
		Conflicting Rights and Other Employees
		Fundamental Nature of the Employment Contract
		Conclusion
		References
	4: Determining Work Capacity
		Population Trends and Disability Benefits
		What Are Disability Assessment and Disability Evaluation?
		Approaches to Disability Assessment and Work Capacity Determination
		Impairment Approach
		Functional Limitation Approach
		Disability Approach
		Conclusion
		References
	5: Laws for the Right to Work of Disabled People: The Italian Experience
		Measuring Flexicurity for Disabled People
		Methods
			Flexicurity Indices (FIs)
			Normalization
			Aggregation
			The Augmented Matching Function
		Case Study
		Discussion and Conclusions
		References
Part II: Transitions
	6: Career Management: The Transition Process for Workers with Disability
		HRM for Career Transitions
		Career Calling
		Career Transitions for Workers with Disabilities
		Issues Impacting on Career Transitions for Workers with Disabilities
		Enhancing Career Transitions for Workers with Disability
		Inclusion and Optimal Distinctiveness
		Recognizing Unique Skills
		Implications for HR Management Practice
		Recommendations for Worldwide Transferability
		Conclusion
		References
	7: From Education to Employment: A Transition Story
		Government Support and Legislation
		Government Services to Support the Transition into Work
		Rights for Students with a Disability
		Transition Study Programmes and Creating Pathways to Employment
		Case Study
		Implications and Recommendations
		Conclusion
		References
	8: Innovative Strategies: Successful Transition to Work for People with Disabilities
		Foundational Issues: Stigma
		Transition Program Key Components
			Competency-Based Approach
			Self-Esteem
			Communication
			Social Engagement
			Business Acumen
			Interviewing
		Youth and Student Specific Transition Considerations
			High School Students with Disabilities and Transition Programs
			Pre-employment Transition Services
			Adult Specific Transition Considerations
			Adults Transitioning to Work
		Bender Career Reality Training Program
		Partnership Imperatives
			Employer Partners
			Business Partnership: Curriculum, Retention and Culture
			Academic Partnerships
		Summary and Conclusion
		References
	9: Supporting Meaningful Employment for Individuals with Autism
		Overview of Autism
		Individual-Level Interventions and Strategies
		Organization-Level Interventions and Strategies
		Conclusion
		References
Part III: Types of Employment
	10: Supported Employment: A Case Study to Highlight Experiences and to Inform Support Practices
		Disability and Employment
		Sheltered Employment
		Empirical Study
		Capability and Possibility
		Disability as an Asset
		Support: Assistance or Hindrance
		Transition: Moving on from Sheltered Employment
		Conclusion and Recommendations
		References
	11: Strategic Planning for the Inclusion of People with Disabilities into Work Organizations
		Presentation of Theory and Concepts
		Summary of Key Points
		Conclusion
		References
	12: Levels of Employment: Considerations and Interventions for the 21st Century Labour Market
		Changes in the World of Work
		Levels of Employment
			High-Skill Level of Employment
			Medium Level of Employment
			Low Level of Employment
		Job Polarization of the Labour Market
		Demand-Side Employment
		Interventions
			Skill Requirements
			Workforce Employability
			Adaptions
		Workplace Accessibility and Flexible Working Hours
			Transportation
			Communication and Information Technology
			Service Integration
			Supported Employment
		Conclusion
		References
	13: Breaking Barriers by Patterning Employment Success
		Data Sources
		NTID’s Pillars for Employment Success
			Pillar I: Employment Readiness
				Alliances with Global Networks
				Alliances with National Centres of Excellence
				Alliances with Academic Institutions
				Alliances with Employers
				Personalized Mentoring
			Pillar II: Employability Showcasing
				Cooperative Programmes
				NTID Job Fair
				Connecting with Employers
				Working Together, Deaf and Hearing People workshop
			Pillar III: Post-employment Support
				Visitation Programmes
				Custom Solutions
		NTID Pillars, Research, and Practice
			Pillar I: Employment Readiness
			Pillar II: Employability Showcasing
			Pillar III: Post-employment Support
		Conclusion and Future Research
		References
Part IV: Levels of Employment
	14: The Impact of Pain on Work and Professional Careers
		Mechanisms of CWP and FM
		Measuring and Treating CWP and FM
		Work, Disability, CWP and FM
		Conclusion
		References
	15: Understanding (Disabled People as) Ghosts in Professional Work: The Contribution of Feminist Research
		Status, Class, and Gender in the Professions: Social Closure Strategies
		Disability and Professional Work: The Neglected Workforce
		The Organization and Regulation of Professional Work: The Public, the Private, and the Self-Employed
		The Organization of Work and the Concept of the Ideal Professional Worker
		Conclusion: Towards a Distinctive Disability Research Agenda
		References
	16: Temporary Status in Work Organizations for People with Disabilities: An Opportunity or Barrier
		Presentation of Theory and Concepts
		Summary of Key Points
		References
	17: European Union Law Relating to Access to Online Technology for Disabled People in the Context of the Workplace
		Theory and Concepts
		Website Accessibility and the EU: The Legislative Basis
		The United Nations Convention on the Rights of Persons with Disabilities
		The EU’s Proposed Accessibility Act
		The Directive on the Accessibility of the Public Sector Bodies’ Websites
		Enforcement and Monitoring
		Case Studies
		Conclusions
		References
Part V: Disabilities
	18: Serving Customers with Dementia: Lessons for Café Owners
		Theories and Concepts
		Economic Impact of Dementia
		Service Quality and the Café/Restaurant Industry
		Findings and Discussion
			Service Quality Factors of Importance for PWD and Their Carers
			Negative Experiences of Service Quality
			Positive Responses from Businesses to PWD
		Carers Restaurant/Café Recommendations
			Café/Restaurant Responses
		Conclusion
		References
	19: Managing Invisible Disabilities in the Workplace: Identification and Disclosure Dilemmas for Workers with Hidden Impairments
		Accepting a Disability Label
			Disability, Impairment, or Normal Challenge
			Disability Stigma
		Deciding to Disclose or Conceal Invisible Disabilities at Work
			Eligibility for Accommodations
			Performance Justification
			Social Connectedness
			Reduced Concealing Effort
		Summary and Recommendations for Practice
		References
	20: An Effective Approach to Mental Health Challenges: A Framework for Best Practice in the Workplace
		Mental Illness and Work
		The Inclusive Workplace: A Model of Best Practice—The 5 C’s Model (Malach 2018)
			Context
			Culture
			Competence
			Challenge
			Communication
		Automatic Prejudice
		Conclusion
		References
	21: Seeking New Solutions: Best Practices in Workplace Accommodation for Psychiatric Impairments
		Functional Limitations Associated with Psychiatric Disabilities
		Accommodations for Workers with Psychiatric Disabilities
			Flexible Scheduling
			Human Support
			Cognitive Supports
			Job Description or Job Assignment Changes
			Supervisory Style
			Policy-Related Modifications
			Social Environmental Interventions
			Workspace Modifications
			Miscellaneous Physical Supports
			Costs of Accommodation
			Special Accommodation or Just Good Business Practice?
		Conclusions and Future Directions
		References
Part VI: Intersections
	22: Finding Our Voices: Employment and Career Development for Women with Disabilities
		Defining Disability
		Intersectionality
		Career Development for Women with Disabilities
		Childhood Experiences and Aspirations
		Education and Training
		Workforce Experiences
		Career Advancement
		Implications and Recommendations
		Conclusion
		References
	23: Masculinity, Disability and Work: A New Materialist Perspective
		New Materialism and Posthumanist Performativity
		Men, Masculinity and Disability
		Employment Intra-actions
		Conclusion
		References
	24: Privileges and Prejudices: Intersectionality and Disability Accommodation
		Legal Context and Case Examples
		Empirical Studies Validating Intersectional Effects in School and Employment
		Replication of Conventional Social Biases and Privileges
		Gender Role Congruence
		Minimization of Perceived Threat Through Marginalization
		Implications for Practice: Government and Public Policy
		Implications for Practice: Private Employers
		Conclusion
		References
	25: The Role of Leadership Behaviour for the Workplace Inclusion and Job Retention of Employees with Psychological Disabilities
		Stigma: Public and Personal
		The Importance of Leadership for Employees’ Psychological Health
		The Concept of Health-Focused Leadership
		The Development of a Health-Focused Leadership Training
		The Case of a Swiss Social Insurance Organization
		Health-Focused Leadership Training and Its Effects
		Limitations
		Conclusion and Practical Implications
		References
Part VII: Dynamics
	26: Taken for Granted: Ableist Norms Embedded in the Design of Online Recruitment Practices
		Disabled People and the Recruitment Process
		Empirical Study
		View of Disabled People as Not Ideal Workers
		Unequal Access to the Internet
		Engagement with Inaccessible Online Recruitment Processes
		Disabling Interactions with Public Service Providers
		Conclusion
		References
	27: Adaptive Leadership: An Opportunity for Increasing the Representation of People with Disabilities in the Workplace
		Adaptive Leadership Theory
		Contribution of Adaptive Leadership to Disability Diversity
		Implications
			Practical Implications
			Theoretical Implications
		Conclusion
		References
	28: Organizational Blindness: Why People with Disabilities Do Not ‘Fit’
		Disablism and Ableism
		Exploring Critical-Based Theories of Disability
			Critical Disability Studies
			Feminist Disability Studies
			Posthumanism
		What Is Missing? Empirical Work-Based Critical Reflections
			A Failure to Consider Embodiment
			The Performative Effect of Disclosure
		Conclusion
		References
	29: The Economic Impact of Employing Disabled Persons: Macro and Micro Perspectives
		Macro Perspective
			Benefits for Organizations
			Costs for Organizations
		Micro Perspective
			Benefits for People with Disabilities
			Costs for People with Disabilities
		Developing an Ability Diverse Workforce
		Case Study Implications for Practice
		Implication to Theory
		Conclusion
		References
Part VIII: The Way Forward
	30: The Way Forward
		Key Messages
			Legal Aspects
			Transitions
			Types of Employment
			Levels of Employment
			Disabilities
			Intersections
			Dynamics
		Final Words
		References
Index