The Next Wave of Technologies: Opportunities in Chaos

The Next Wave of Technologies: Opportunities from Chaos......Page 1
Contents......Page 5
Foreword......Page 13
Preface......Page 17
Acknowledgments......Page 24
About the Contributors......Page 25
Part I: Introduction, Background, and Definitions......Page 33
Introduction......Page 35
Enterprise 2.0: What’s in a Name, Anyway?......Page 36
Understanding the Caution......Page 40
Electronic Health Records: A Case in Point......Page 49
Summary......Page 52
Introduction......Page 53
The Typical Enterprise 1.0 Project......Page 54
Comparing Enterprise 1.0 and 2.0 Projects......Page 57
Three Requirements for Successful Enterprise 2.0 Projects......Page 60
Scopes, Scales, and Reaches......Page 63
Unstructured Development and Alternatives to the Waterfall......Page 68
Next Steps......Page 69
Introduction......Page 71
Collins’s Model......Page 73
IT’s Traditional Charter......Page 75
Considerations......Page 79
Three Viewpoints......Page 83
The Changing Role of the CIO......Page 87
Next Steps......Page 90
Part II: Architecture, Software Development, and Frameworks......Page 91
A Brief History of Cloud Computing......Page 93
Consumers and Small Office, Home Office (SOHO) versus the Enterprise......Page 94
What Is a Cloud?......Page 95
Cloud Manifesto......Page 96
Cloud Architecture......Page 97
The Private Cloud: When Is a Cloud Not a Cloud?......Page 99
Cloud Economics......Page 101
Vendor Strategies......Page 104
Standards and Interoperability......Page 106
Security......Page 107
The Future of Clouds......Page 108
Next Steps......Page 109
Introduction......Page 111
A New Geography for Software......Page 112
When UNIX Walked the Earth......Page 113
Co-opted by the System......Page 115
What Is Open Source?......Page 116
The Costs of Free Software......Page 118
Is It a Virus? Legal Risks to Using Open Source......Page 120
The New Green......Page 123
The Future of Open Source......Page 125
Next Steps......Page 126
Introduction......Page 129
What Is Software as a Service?......Page 131
Nothing’s New: SaaS’s Historical Precedents......Page 132
What’s Different This Time?......Page 135
Customer Expectations......Page 137
Case Study: Southern Oak Insurance Company......Page 140
Case Study: Webalo......Page 142
Next Steps......Page 144
Introduction......Page 147
What Is Service-Oriented Architecture?......Page 148
Business Benefits of SOA......Page 150
Essentials of SOA......Page 151
SOA in Practice......Page 154
Lessons Learned......Page 156
Best Practices......Page 158
Summary......Page 160
Next Steps......Page 161
Introduction......Page 163
An Introduction to Mobility......Page 164
The Mobile Enterprise......Page 165
Business Expectations from Mobile Technologies......Page 167
The Mobile Enterprise Transition Framework......Page 171
Phases of Mobile Enterprise Transition......Page 173
Metrics......Page 177
Mobile Content and Services......Page 178
Mobile Business Application Considerations......Page 180
Summary......Page 182
Next Steps......Page 183
Introduction......Page 185
Benefits of Social Networking......Page 186
Impediments, Solutions, and Resolutions to Progress......Page 190
Examples of Social Networking Tools......Page 196
Next Steps......Page 199
Part III: Data, Information, and Knowledge......Page 201
Introduction......Page 203
What Is ESR?......Page 205
Search and Information Architecture......Page 212
Total Cost of Ownership......Page 213
Forms of ESR Deployment......Page 214
ESR in Action......Page 215
Summary......Page 219
Next Steps......Page 220
What Is Business Intelligence, and Why Do We Need It?......Page 221
BI 2.0......Page 222
Measuring BI Maturity......Page 223
BI Challenges......Page 224
The Data Warehouse......Page 225
Key Factors......Page 228
Recent BI Trends......Page 230
Too Much BI?......Page 236
Next Steps......Page 237
Introduction......Page 239
The State of the Union......Page 240
The Business Case for Master Data Management......Page 241
MDM Approaches and Architectures......Page 243
MDM Services and Components......Page 248
Next Steps......Page 254
Introduction......Page 257
Does Procure-to-Pay Matter?......Page 258
What Is Procure-to-Pay Automation?......Page 259
Benefiting from P2P Automation......Page 261
Procure-to-Pay Leadership......Page 264
Automation Risks and Challenges......Page 265
Leveraging Your ERP......Page 267
Technology Overview......Page 268
Vendor Portals......Page 269
Summary: Rethinking Procurement......Page 272
Next Steps......Page 273
Part IV: Management and Deployment......Page 275
Introduction......Page 277
Limitations of the Waterfall Method of Software Development......Page 278
Benefits of Agile Methods......Page 279
Alternative Engineering Models......Page 280
Agile Process in a Nutshell......Page 285
The Agile Landscape......Page 287
The Manager’s Perspective......Page 288
Limitations of Agile......Page 290
Achieving Enterprise Agility......Page 292
Summary......Page 295
Next Steps......Page 296
The High-Risk Society......Page 297
Information Technology and the High-Risk Society......Page 299
Additional Risks Stemming from IT Mismanagement......Page 300
Enterprise Risk Management Overview......Page 301
ERM and IT......Page 302
ERM, Innovation, and Entrepreneurship......Page 304
Who Owns ERM?......Page 305
Who Is Doing ERM?......Page 307
The Limits of ERM......Page 309
Summary......Page 310
Next Steps: Are You Ready for ERM?......Page 311
Introduction......Page 317
A Different Software Model......Page 319
Getting into Open Source......Page 321
OS and Digital Presence......Page 322
OS and Managing Your Business......Page 324
Appearances Can Be Deceiving......Page 326
Product Development Agility......Page 327
Support......Page 328
Product Types......Page 329
Crowdsourcing......Page 331
Niche Markets......Page 332
Summary......Page 333
Next Steps......Page 334
Distributed Teams: An Integral Part of Enterprise 2.0......Page 337
Room for Improvement......Page 338
Preconditions and Reasons for Distributing Technology Projects......Page 339
Drivers of Global IT......Page 340
Why International Distributed Projects Sometimes Fail......Page 343
Global Engineering 2.0......Page 346
Summary......Page 349
Next Steps......Page 350
Introduction......Page 351
Enterprise 2.0: An Evolving Concept......Page 352
Understanding Traditional IT Failure......Page 353
Enterprise 2.0 Failure......Page 358
Reasons Enterprise 2.0 Projects Fail......Page 359
Case Study: Social CRM......Page 362
Preventing Failure through Measurement......Page 365
Summary......Page 369
Next Steps......Page 370
Introduction......Page 371
Know Your Organization’s Limitations from the Get-Go......Page 373
Insist on Maximum Collaboration with External Parties......Page 375
Bridge the Gap between Functional and Technical End Users......Page 377
Prepare for Sudden, Unexpected Growth......Page 378
Recommit to Employee Training......Page 379
Embrace Uncertainty to Foster Innovation......Page 382
Flip the Switch: Reverse Mentoring......Page 383
Summary......Page 384
Next Steps......Page 385
Introduction......Page 387
Growing Impact on Organizations......Page 388
The Green Fad......Page 396
Organizational Response to Sustainability......Page 397
The Future of Green IT......Page 403
Next Steps......Page 404
Part V: Conclusion......Page 405
Introduction......Page 407
Summary of Book......Page 408
Enterprise 2.0 Drivers......Page 409
Where Are We Going?......Page 413
Bibliography......Page 417
About the Author......Page 423
Index......Page 425