The New Operational Culture: The Case of the Theatre Industry

Front Matter....Pages i-xii
The Need for a New Operational Culture....Pages 1-8
The Teatro Real de Madrid....Pages 9-22
Front Matter....Pages 23-23
The Mission of the Teatro Real....Pages 25-29
The Mission’s Concepts....Pages 30-36
The Protagonists....Pages 37-51
Understanding Our Protagonists....Pages 52-61
The Operational Dream and a Five-Star Service....Pages 62-68
Achieving a Five-Star Service....Pages 69-75
Operations....Pages 76-91
The Nature and Structure of Operations....Pages 92-103
Operations Management and Translation....Pages 104-114
Characteristics of Operations Management....Pages 115-120
Front Matter....Pages 121-122
The Innovation Process....Pages 123-135
Rehearsal and Training....Pages 136-145
The RT Concept....Pages 146-152
Basic Concepts of the Creative Process....Pages 153-161
Front Matter....Pages 162-172
Relevance and Operational Culture....Pages 173-183
Talent Management and Operational Culture....Pages 185-185
Front Matter....Pages 187-199
The Management Style of Teatro Real’s Operations Director....Pages 200-213
Management Style....Pages 185-185
The ‘Icosalogue’....Pages 214-224
Epilogue....Pages 225-234
Back Matter....Pages 235-256
....Pages 257-262