The Lean Innovation Cycle: A Multi-Disciplinary Framework for Designing Value with Lean and Human-Centered Design

Cover
Endorsement Page
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Acknowledgments
Author
Introduction: Innovation, Customer Value, and Lean
	What is Innovation?
	What is Lean?
	Lean: Not Just for Manufacturing Anymore
	Conclusion
	References
Chapter 1: Lean Innovation and the Lean Innovation Cycle
	Lean Innovation and the Lean Innovation Cycle
	What’s the Difference?
	Hoshin Kanri
	Gemba
	Analyze
	Ideation
	Kaizen
	Conclusion
	References
Chapter 2: Hoshin Kanri
	What is Hoshin Kanri?
		High-Level Process of Hoshin Kanri
	Vision, Mission, and Breakthrough Objectives
	Key Performance Indicators
		Leading and Lag Measures
		Tools for Hoshin Kanri
		The X-Matrix Tool
	Market Segmentation
	The Innovation Team
		Multidisciplinary Teams
		The Lean Innovation Team and the Organization
		Managing an Innovation Team
		The Obeya
	Conclusion
	References
Chapter 3: The Gemba
	Gemba in Traditional Lean
	What Are We Looking for in the Gemba?
	From Simple Lean Gemba to Lean Innovation Gemba
	Immersion Tools from Human-Centered Design
	Who to Observe?
		Experts
		Users
		Mainstream Users
		Extreme Users
	The Adaptation Curve
	Lean Innovation Gemba Methods
		Interviews
		Gemba Observation
		Peer-to-Peer Observation
		Analogous Inspiration
		The Usual Suspects: Focus Groups and Surveys
	Bringing It Back to the Lean Innovation Cycle
	References
Chapter 4: Customer-Driven Analysis
	The Customer Journey and Value Stream Mapping
	Cleaning Up with the VSCJ
	Kano Analysis
	Kano’s Key Points
	Kano in Action
	Quality Function Deployment
	The House of Quality
	The Path to Innovation: QFD and Dominant Design
	References
Chapter 5: Ideation
	Tools for the Job
	See a Snake…Kill a Snake
	Generate
	Facilitation of the Ideation Phase
		Facilitating the Ideation Session
		Obeya for Ideation
		Facilitate through Affinity Diagramming
	Groupthink
		Be Quiet!
		Devil’s Advocate
		Required Minimums
	Tools and Methods for the Ideation Space
		Find Themes and Create Insight Statements
		“How Might We?” Statements
		Visualize
	Prototyping
		Low Resolution
		Don’t Lead the User
		Fail Fast to Learn Fast
	References
Chapter 6: Kaizen
	Concurrent Development
	Crashing the Critical Path
	PDCA
	Agile
	What Happened to My Tools?
	References
Chapter 7: Differences between Approaches to Innovation
	Levels of Innovation
	Technology Focused vs. Customer Problem Focused
		Levels One and Two and the Lean Innovation Cycle
	Process Innovation
	Traditional Innovation
		The Risks of Technology-Led Innovation
	Conclusion
	References
Chapter 8: Sustainable Innovation
	Multigenerational Products
		Lean Innovation Cycle Tools Applied to MGPPs
		MGPPs and the Service Industry
	Mitigating Organizational Disruption
	Internal Capability Development through Sustainable Innovation
	Conclusion
	References
Chapter 9: Innovation and Organizational Strategy
	What Makes a Strategy a Winner?
	Innovation Strategy Frameworks for the Competitive Environment
	Internal Factors for Strategy
	Product Profiles Based on Innovation Strategy
	External Circumstances that Dictate Different Innovation Strategies
	To Innovate or Not to Innovate?
	Conclusion
	References
Chapter 10: Innovation and Competitive Advantage
	Three Types of Competitive Advantage
	Localized Advantage
	Creating Barriers to Entry through Traditional Innovation
	Competitive Advantage and the Lean Innovation Cycle
	Switching Costs and Innovation
	References
Index