The Japanese Approach to Product Quality. Its Applicability to the West

Content: 
Other Titles of Interest, Page ii
Front Matter, Page iii
Copyright, Page iv
Preface, Pages v-vi, NAOTO SASAKI, DAVID HUTCHINS
List of Figures, Page ix
1 - Quality Control in Japan, Pages 1-5, KAORU ISHIKAWA
Commentary “From Shakespeare to Miss Olivia Newton-John”, Pages 6-7, NAOTO SASAKI
2 - Quality Control—The Japanese Approach, Pages 9-14, HAJIME KARATSU
3 - Cases of QC Circle, Pages 15-25, NAOTO SASAKI
4 - How Quality Goes Round in Circles, Pages 27-32, DAVID HUTCHINS
5 - Quality Control Groups at Rolls-Royce, Pages 33-41, JIM ROONEY
6 - The Historical Development of Quality Control in the West, Pages 43-47, DAVID HUTCHINS
7 - Establishing a Quality Control Circle Programme, Pages 49-55, ALAN FARR
8 - Quality Circles—The Missing Link, Pages 57-70, DAVID HUTCHINS
9 - Quality Circles Successes and Problems at Hughes Aircraft, Pages 71-78, WILLIAM E. COURTRIGHT
10 - Quality Circles at Wedgwood, Pages 79-82, DICK FLETCHER
11 - Organization of Company Wide Quality Control, Pages 83-91, DAVID HUTCHINS
12 - Reasons Why QCCs Do Not Attain Expected Results, Pages 93-107, OLEG GRESHNER
13 - QC Circles and Social Sciences, Pages 109-121, NAOTO SASAKI
Bibliography, Pages 123-127
Index, Pages 129-134