The interpersonal communication book

Cover......Page 1
Copyright Page......Page 4
Brief Contents......Page 6
Contents......Page 8
Specialized Contents......Page 12
Welcome to The Interpersonal Communication Book......Page 14
 Chapter 1 Foundations of Interpersonal Communication......Page 24
   Professional Success......Page 25
   Interpersonal Communication Is Inherently Relational......Page 27
   Interpersonal Communication Exists on a Continuum......Page 28
   Interpersonal Communication Takes Place in Varied Forms......Page 29
   Interpersonal Communication Involves Choices......Page 30
   Source–Receiver......Page 31
   Messages......Page 33
   Noise......Page 36
   Context......Page 37
   Ethics......Page 38
   Interpersonal Communication Is a Transactional Process......Page 40
   Interpersonal Communication Serves a Variety of Purposes......Page 42
   Interpersonal Communication Is Ambiguous......Page 43
   Interpersonal Relationships May Be Symmetrical or Complementary......Page 44
   Interpersonal Communication Refers to Content and Relationship......Page 45
   Interpersonal Communication Is a Series of Punctuated Events......Page 46
   Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable......Page 47
  Summary......Page 50
  Key Terms......Page 51
 Chapter 2 Culture and Interpersonal Communication......Page 52
   Cultural Evolution and Cultural Relativism......Page 53
   The Transmission of Culture......Page 54
   The Importance of Culture......Page 55
   The Aim of a Cultural Perspective......Page 56
  Cultural Differences......Page 58
   Individual and Collective Orientation......Page 60
   Power Distance......Page 61
   High-Ambiguity-Tolerant and Low-Ambiguity-Tolerant Cultures......Page 62
   Long- and Short-Term Orientation......Page 63
   Indulgence and Restraint......Page 64
  Principles for Effective Intercultural Communication......Page 66
   Educate Yourself......Page 67
   Recognize Differences......Page 69
   Confront Your Stereotypes......Page 70
   Adjust Your Communication......Page 71
  Summary......Page 74
  Key Terms......Page 75
 Chapter 3 Perception of the Self and Others in Interpersonal Communication......Page 76
   Self-Concept......Page 77
   Self-Awareness......Page 79
   Self-Esteem......Page 81
   Stage One: Stimulation......Page 85
   Stage Two: Organization......Page 86
   Stage Four: Memory......Page 87
  Impression Formation......Page 88
   Impression Formation Processes......Page 89
   Increasing Accuracy in Impression Formation......Page 94
  Impression Management: Goals and Strategies......Page 96
   To Be Liked: Affinity-Seeking and Politeness Strategies......Page 98
   To Be Believed: Credibility Strategies......Page 99
   To Secure Help: Self-Deprecating Strategies......Page 100
   To Confirm Self-Image: Image-Confirming Strategies......Page 101
  Summary......Page 102
  Key Terms......Page 103
 Chapter 4 Verbal Messages......Page 104
   Message Meanings Are in People......Page 105
   Meanings Are Denotative and Connotative......Page 106
   Messages Vary in Abstraction......Page 107
   Messages Vary in Politeness......Page 108
   Messages Can Be Onymous or Anonymous......Page 110
   Message Meanings Can Deceive......Page 112
   Messages Vary in Assertiveness......Page 113
   Messages Can Confirm and Disconfirm......Page 116
   Messages Vary in Cultural Sensitivity......Page 122
  Guidelines for Using Verbal Messages Effectively......Page 124
   See the Individual: Avoid Allness......Page 125
   Distinguish between Facts and Inferences: Avoid Fact–Inference Confusion......Page 126
   Discriminate Among: Avoid Indiscrimination......Page 127
   Talk about the Middle: Avoid Polarization......Page 128
   Update Messages: Avoid Static Evaluation......Page 129
  Summary......Page 130
  Key Terms......Page 131
 Chapter 5 Nonverbal Messages......Page 132
   Nonverbal Messages Interact with Verbal Messages......Page 133
   Nonverbal Messages Help Manage Impressions......Page 134
   Nonverbal Messages Can Influence and Deceive......Page 135
   Body Messages......Page 136
   Facial Communication......Page 140
   Eye Communication......Page 143
   Touch Communication......Page 146
   Paralanguage......Page 149
   Silence......Page 150
   Spatial Messages and Territoriality......Page 152
   Artifactual Communication......Page 155
   Olfactory Messages......Page 158
   Temporal Communication......Page 160
  Nonverbal Communication Competence......Page 165
   Encoding Nonverbal Messages......Page 166
  Summary......Page 167
  Key Terms......Page 169
 Chapter 6 Listening in Interpersonal Communication......Page 170
  The Process of Listening......Page 171
   Stage One: Receiving......Page 172
   Stage Two: Understanding......Page 174
   Stage Three: Remembering......Page 175
   Stage Four: Evaluating......Page 176
   Stage Five: Responding......Page 177
   Biases and Prejudices......Page 178
   Premature Judgment......Page 179
  Styles of Effective Listening......Page 180
   Empathic and Objective Listening......Page 181
   Surface and Depth Listening......Page 182
   Polite and Impolite Listening......Page 184
   Active and Inactive Listening......Page 187
   Culture and Listening......Page 189
  Summary......Page 190
  Key Terms......Page 191
 Chapter 7 Emotional Messages......Page 192
   Emotions Occur in Stages......Page 194
   Emotions May Be Primary or Blended......Page 195
   Emotions Involve Both Body and Mind......Page 196
   Emotions Are Influenced by a Variety of Factors......Page 197
   Emotional Expression Is Governed by Display Rules......Page 198
   Emotions May Be Adaptive and Maladaptive......Page 199
   Emotions Have Consequences......Page 200
   Emotions Are Contagious......Page 201
   Fear......Page 203
  Emotional Competence......Page 204
   Emotional Expression......Page 205
   Handling Anger: A Special Case Illustration......Page 208
   Communicating with the Grief-Stricken: A Special Case Illustration......Page 210
  Summary......Page 212
  Key Terms......Page 213
 Chapter 8 Conversational Messages......Page 214
   The Principle of Process......Page 215
   The Principle of Cooperation......Page 219
   The Principle of Politeness......Page 220
   The Principle of Turn Taking......Page 222
   Revealing Yourself......Page 226
   Influences on Self-Disclosure......Page 227
   Rewards and Dangers of Self-Disclosure......Page 228
   Guidelines for Self-Disclosure......Page 230
   Making Small Talk......Page 232
   Introducing People......Page 235
   Making Excuses......Page 236
   Apologizing......Page 238
   Complimenting......Page 240
   Advising......Page 241
  Summary......Page 243
  Key Terms......Page 244
 Chapter 9 Interpersonal Relationship Stages, Theories, and Communication......Page 245
  Relationship Stages......Page 247
   Involvement......Page 249
   Deterioration......Page 250
   Repair......Page 251
   Movement among the Stages......Page 252
  Relationship Theories......Page 254
   Attraction Theory......Page 255
   Relationship Rules Theory......Page 257
   Relationship Dialectics Theory......Page 259
   Social Penetration Theory......Page 260
   Equity Theory......Page 261
   Politeness Theory......Page 262
  Relationship Communication......Page 263
   Communicating in Developing Relationships......Page 264
   Communicating in Deteriorating Relationships......Page 266
   Communicating in Relationship Repair......Page 269
  Summary......Page 272
  Key Terms......Page 273
 Chapter 10 Interpersonal Relationship Types......Page 274
   Definition and Characteristics......Page 276
   Friendship Needs......Page 277
   Friendship and Communication......Page 278
   Friendship, Culture, and Gender......Page 279
  Love Relationships......Page 281
   Love Types......Page 282
   Love and Communication......Page 284
   Love, Culture, and Gender......Page 285
  Family Relationships......Page 286
   Characteristics of Families......Page 287
   Couple Types......Page 288
   Family Types......Page 289
   Family and Communication......Page 290
   Families, Culture, and Gender......Page 292
   Workplace Communication......Page 294
   Networking Relationships......Page 296
   Mentoring Relationships......Page 297
   Romantic Relationships at Work......Page 298
   Jealousy......Page 300
   Violence......Page 302
  Summary......Page 304
  Key Terms......Page 305
 Chapter 11 Interpersonal Conflict and Conflict Management......Page 306
   Myths about Interpersonal Conflict......Page 307
   Interpersonal Conflict Issues......Page 308
   Conflict Can Occur in All Communication Forms......Page 310
   Conflict Can Have Negative and Positive Effects......Page 311
   Conflict Is Influenced by Culture and Gender......Page 312
   Conflict Management Is a Multistep Process......Page 315
  Conflict Management Strategies......Page 319
   Avoidance and Active Fighting Strategies......Page 321
   Force and Talk Strategies......Page 322
   Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict......Page 323
   Verbal Aggressiveness and Argumentativeness Strategies......Page 324
  Key Terms......Page 327
 Chapter 12 Interpersonal Power and Influence......Page 328
   Some People Are More Powerful Than Others......Page 329
   Power Can Be Shared......Page 330
   Power Follows the Principle of Less Interest......Page 331
   Power Has a Cultural Dimension......Page 332
   Power in the Relationship......Page 334
   Power in the Person......Page 337
   Power in the Message......Page 338
   Resisting Power and Influence......Page 340
   Sexual Harassment......Page 342
   Bullying......Page 345
   Power Plays......Page 346
  Summary......Page 348
  Key Terms......Page 349
Glossary......Page 350
References......Page 371
Index......Page 408
Credits......Page 427