The International Guide to Management Consultancy: The Evolution, Practice and Structure of Management Consultancy Worldwide

Contents......Page 6
About the editors......Page 12
Contributors’ notes......Page 13
Foreword......Page 22
Foreword......Page 24
Foreword to the 1st edition......Page 26
Introduction......Page 28
1 The Evolution and Practice of Management Consultancy Globally......Page 34
1.1 The international consulting industry today......Page 36
1.2 The evolution of management consultancy:its origins and global development......Page 48
1.3 Multinational management consultancies:world market leaders......Page 60
1.4 The impact of the IT revolution and e-business on management consultancy......Page 67
1.5 Sustainability and management consultancy......Page 72
1.6 The Delphi study and beyond:scenarios for the consulting market in 2010......Page 79
2 Ethics and Best Practice......Page 88
2.1 Competition and objectivity: management consultanc auditing and outsourcing......Page 90
2.2 Professional standards through best practice:qualifying consultants and demonstrating competence internationally......Page 94
2.3 Ethical norms and guidelines......Page 105
2.4 Higher education opportunities in management consulting......Page 127
2.5 Is there a case for regulating management consultants?......Page 140
2.6 Developments in management consultancy:from stagnation to evaporation or condensation?......Page 148
2.7 Corporate governance:structures, processes and functions......Page 161
2.8 Pricing for profit......Page 169
3 A Client’s Guide to Management Consultancy......Page 182
3.1 The client-consultant relationship: setting the guidelines......Page 184
3.2 Selecting and appointing a management consultant......Page 189
3.3 How to get value from a management consultant......Page 201
3.4 Managing the consultancy assignment in progress......Page 206
3.5 Phases of the client-consultant relationship......Page 216
3.6 Evaluating advice and recommendations......Page 224
3.7 Appreciative inquiry:accelerating positive change......Page 231
3.8 The consultant’s role in managing change......Page 242
3.9 Handing over and moving on......Page 254
4 Key Consultancy Activities......Page 262
4.1 Strategic consulting and business development......Page 264
4.2 Marketing......Page 272
4.3 Organizational change:the challenges and the opportunities......Page 280
4.4 Organization and culture change in post-merger integration......Page 289
4.5 Leadership in corporate transformations......Page 299
4.6 Coaching in management development......Page 309
4.7 Supporting employees across the world......Page 320
4.8 Communication consultancy......Page 327
4.9 Customer relations......Page 335
4.10 Information and knowledge management......Page 347
4.11 Systems integration......Page 358
4.12 M-commerce:the next wave of management consulting......Page 365
4.13 Enterprise resource planning to e-business:the opportunities......Page 374
5 Consulting Internationally......Page 384
5.1 Consulting in the developing world......Page 386
5.2 Management consultancy in the oil and gas industry: managing the contradictions and complexity of corporate social responsibility......Page 394
5.3 Strategic collaboration......Page 409
AUSTRIA......Page 416
GERMANY......Page 418
GREECE......Page 424
IRELAND......Page 427
UNITED KINGDOM......Page 432
SCANDINAVIA......Page 438
DENMARK......Page 439
NORWAY......Page 442
SWEDEN......Page 443
SWITZERLAND......Page 447
CENTRAL AND EASTERN EUROPE......Page 449
BULGARIA......Page 453
CZECH REPUBLIC......Page 454
HUNGARY......Page 455
POLAND......Page 458
ROMANIA......Page 459
RUSSIA......Page 460
SLOVENIA......Page 461
JORDAN......Page 463
NIGERIA......Page 465
SOUTHERN AFRICA......Page 471
BRAZIL......Page 474
CANADA......Page 480
USA......Page 490
ASIA REGIONAL OVERVIEW......Page 493
AUSTRALIA......Page 496
PR CHINA......Page 500
THE PEARL RIVER DELTA......Page 506
JAPAN......Page 517
REFERENCES AND RECOMMENDED READING......Page 534
Appendix I ICMCI National Members......Page 536
Appendix II FEACO Membership......Page 542
Appendix III Zen-Noh-Ren (All-Japan Federationof Management Organizations)......Page 546
Index......Page 552