The Inner Warrior: Developing Courage for Personal and Organizational Change

Cover......Page 1
Contents......Page 8
List of Figures and Tables......Page 12
The Purpose of the Book and How It Differs from Others......Page 13
The Six Cs of the Inner Warrior......Page 14
The Gulliver Effect......Page 15
Acknowledgements......Page 19
Part I The Problem Unveiled......Page 20
1 The Inner Warrior......Page 22
Values – Lived Not Laminated!......Page 23
What\'s It Got To Do with the Price of Fish?......Page 24
The More Things Change, the More They Stay the Same......Page 25
The Inner Warrior and the Four Outer Personas......Page 26
Fearless: the Warrior and the Abyss......Page 28
Overview and Conclusion......Page 37
The Question of Change Reframed......Page 38
The Gulliver Effect......Page 40
Gulliver\'s Equivalent in the Workplace......Page 41
Courage in Conflict......Page 42
Outcomes of the Gulliver Effect......Page 43
Beware Habitual Shadows!......Page 44
Overview and Conclusion......Page 47
Winners and Losers......Page 49
Customer-First Versus \'Dog in the Manger\' Mentality......Page 50
Have I Become Institutionalized – as an Individual?......Page 51
Have I Become Institutionalized – as a Team Member?......Page 53
Have I Become Institutionalized – as a Company Man or Woman?......Page 54
Breaking the Threads......Page 55
How Do I Become a Warrior?......Page 56
Overview and Conclusions......Page 57
Ongoing Resistance from Some Wears Down Dedication of Others......Page 58
\'Felt\' Versus \'Real\' Needs......Page 59
Current Remedies......Page 60
Current Recipes for Implementing Change......Page 61
People-centred Change Programmes......Page 63
The Actual Environment Before (and After) the Change Programme......Page 64
Overview and Conclusion......Page 65
Don\'t Rearrange the Chairs......Page 66
There Are Process Consultants and Process Consultants......Page 67
The Illusion of Progress......Page 69
Transient Change......Page 70
Social Facts: An Innovative Form of Data......Page 72
Overview and Conclusion......Page 73
Looking Outward and Inward......Page 74
Hearts and Minds......Page 75
The Ideal Leader......Page 76
Opposing Strengths......Page 77
What Leaders Do We Have?......Page 78
NFs and Communication......Page 80
What Do Followers Think?......Page 81
Bridging the Gap......Page 82
Overview and Conclusion......Page 86
Part II The Solution......Page 88
Case Study......Page 90
So Where\'s the Conflict?......Page 91
Why Do We Avoid Conflict?......Page 92
Win–Win Culture......Page 93
Conflict-handling Model......Page 94
Why Operate from the Lower Triangle?......Page 95
What Is the Downside of the Lower Triangle?......Page 97
Why Is the Top Triangle the Best Option?......Page 98
We Need To Be Versatile......Page 100
Case Study......Page 102
Personal and Hidden Agendas......Page 103
Groups Are a Problem Waiting to Happen......Page 104
Managing a Group Effectively......Page 105
Why Don\'t People Address Process Issues?......Page 106
Sensing the Situation......Page 107
Understanding Group Behaviour......Page 108
Knowing Yourself/Knowing Others......Page 111
Effective Group Participation......Page 116
Case Study......Page 117
Our Four Life Positions......Page 118
Feel Collaborative!......Page 121
What Is Susan Doing?......Page 123
Equilibrium Restored......Page 124
Ignoring the Stub Marks......Page 125
Case Study......Page 126
What Makes Us Anxious at Work?......Page 127
Response to \'Threats\'......Page 128
Triggers Are Sources Not Causes of Tension......Page 129
Thoughts Cause Feelings......Page 130
Think Positive, Think Consensus!......Page 132
Don\'t Take It Personally......Page 133
No One Can Make Us Feel Anything......Page 135
Case Study......Page 137
The Little Tent Model......Page 138
Why Compassion?......Page 139
Our Ego States......Page 140
Recognizing Ego States......Page 142
Reflexive Responses......Page 143
Compassion Requires Versatility......Page 146
Be Compassionate and Indulge......Page 147
Case Study......Page 150
Succumbing to Catastrophic Fantasies......Page 151
Crunch Moments......Page 152
What Do All These Crunch Moments Have in Common?......Page 154
We Need God to Play a Trick on Us......Page 158
Life Is Not about Getting What You Want, It\'s about Meeting the Challenges on the Way......Page 159
13 Embedding Courage Awareness......Page 161
Case Study: \'I Was Just About to Call You, Madam!\'......Page 162
2. Cultivating Warriors......Page 163
3. OD Individual-Style......Page 164
No Gap to Mind......Page 165
Heroic Dignity......Page 168
Bibliography......Page 169
C......Page 174
J......Page 175
R......Page 176
W......Page 177