The Hospitality Management Case Manual: Developing Competencies in Critical Thinking and Practical Action: A Casebook

Cover
Contents
Preface
Acknowledgments
Part I: Learning from Cases
	Chapter 1 An Introduction to the Case Method
		What To Do with the Following Case
		The Boyd’s Catering Case
		Common Reactions
		Peeling the Onion—Looking Closer, Seeing and Understanding More
		Summary
	Chapter 2 On Cases and the Case Method
		Just What Is a Teaching Case?
		Where Did the Case Method Begin? How Has It Evolved?
		What Types of Teaching Cases Are There?
		What Happens In a Case Discussion?
		How Do Case Discussions Enhance Learning?
		Summary
		References for Further Reading
	Chapter 3 Toward Clearer Thinking
		What Blocks Clear Thinking?
		What Is Tough-Mindedness?
		What Are Key Lessons from Semantics for Case Work?
		How Do We Know?
		What Are Science’s Lessons for Case Work?
		How Can We Become More Sophisticated Thinkers?
		Summary
		References for Further Reading
	Chapter 4 Learning from Case Work
		How Do We Make Sense of and Learn from Experience?
		Why Is Comparison So Basic?
		Why Are Contexts and Details So Important?
		What Part Do Emotions Play?
		What Is Tough-Minded Sensemaking?
		Summary
Part II: Preparing Cases for Discussion
	Chapter 5 Preparing Cases, Steps 1–3: Initial Work
		The Jenna’s Kitchens Case
		Becoming Familiar with a Case
		Listing Symptoms—Why Now?
		Listing Goals—Why Now?
		Summary
	Chapter 6 Preparing Cases, Step 4: Analytical Work
		What Is an Analysis? Why Now?
		Selecting Ideas for Analysis
		A Large Scope Conceptual Model for Analysis
		Using the Conceptual Model for Analysis
		Ordering Facts
		An Analysis of the Jenna’s Kitchens Case
		Summary
	Chapter 7 Preparing Cases, Step 5: Diagnostic Work
		What Is a Diagnosis?
		Identifying Predicaments, Problems, and Goal Gaps
		A Diagnosis of the Jenna’s Kitchens Case
		Summary
	Chapter 8 Preparing Cases, Step 6: Action Planning
		What Is Action Planning?
		Actions That Rectify, Cope, Prevent, and Enhance
		Criteria for Alternative Actions
		Steps of Action Planning
		Action Traps
		An Action Plan for the Jenna’s Kitchens Case
		Summary
	Chapter 9 Preparing Iceberg Cases, Searching for Information
		The Importance of Information Searching
		The Central Catering Company Case
		Selecting Ideas with Which to Search
		Searching the Central Catering Situation
		Summary
	Chapter 10 Outlines for Case Preparation and Case Reports
		An Outline for Preparing Cases
		An Outline for a Written Case Report
Part III: Cases for Discussion
	Au Natural Restaurant
	The Bagel Hockey Case
	The Bamboo Garden
	Bar Manager
	A Bellman’s Tale
	Beta Beta Fraternity
	Bosnian Resettlement A
	Bosnian Resettlement B
	Bosnian Resettlement C
	The Box Tree
	The Cabinet Team
	Casino Grande
	Cheetah Rent-A-Car
	The Croissant Place
	The Danbury Hotel
	Evergreen Willows
	Exclusive Resorts Worldwide
	An Expatriate Manager’s Notebook
	Four Peaks Blues
	The Group Report
	The Harbor View
	Harrison Hotels Inc.
	Juan Perez
	Julie’s Call
	The Kevin Stewart Case
	Mama Linguini’s
	The Montville Hospital Dietary Department
	On the Way to the Pinnacle
	The Prospector Hotel
	Simon Says
	Smokestack Village, Inc
	Summer Sun Casinos, Inc.
	The Two Angels Inn
	A Visit to Fast Food Heaven
	What to Say?
	The Whiteriver Golf and Country Club
	The Woodward Hotel
Index
	A
	B
	C
	D
	E
	F
	G
	H
	I
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	M
	N
	O
	P
	Q
	R
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	T
	U
	V
	W