The Horizontal Organization : What the Organization of the Future Actually Looks Like and How it Delivers Value to Customers

The Horizontal Organization......Page 1
Preface......Page 10
Contents......Page 8
Acknowledgments......Page 12
Part 1 — What the Horizontal Organization Is......Page 16
1. Who Needs the Horizontal Organization?: Almost Everyone......Page 18
2. Each Horizontal Organization is Unique: Ford Motor and OSHA Show the Way......Page 40
3. Horizontal is Not the Same as Flat: Distinctive Features of the Horizontal Organization......Page 73
4. The Horizontal Organization Empowers People: How Employees Control the Company\'s Core Processes......Page 88
Part 2 — How the Horizontal Organization Works......Page 102
5. Organizing Around a Core Process: The Supply Management Organization of Motorola\'s Space and Systems Technology Group......Page 104
6. Organizing a Horizontal Operating Unit: GE Salisbury......Page 117
7. Organizing a Division Around a Sales and Service Delivery Process: Barclays Bank\'s Home Finance Division......Page 130
8. Organizing An Entire Company Horizontally: Xerox......Page 145
Part 3 — How to Build a Horizontal Organization......Page 164
9. Three Phases to Master: Set Direction, Formulate Design, Institutionalize the Approach......Page 166
10. Phase One—Set Direction: Where and How Will You Compete?......Page 182
11. Phase Two—Formulate Design: How Will You Do What You Do?......Page 200
12. Phase Three—Institutionalize the Approach: How Will You Maintain Momentum?......Page 220
Epilogue — The Road Ahead: Anticipating and Avoiding Problems and Seizing Opportunities......Page 244
Notes......Page 250
A......Page 258
C......Page 259
E......Page 261
G......Page 262
H......Page 263
I......Page 264
M......Page 265
O......Page 266
P......Page 267
R......Page 268
S......Page 269
T......Page 270
X......Page 271