The haves and the have nots: the abuse of power and privilege in the workplace-- and how to control it

THE HAVES AND THE HAVE NOTS......Page 2
Title Page......Page 4
Copyright 2003 by Pearson Education, Inc.......Page 5
CONTENTS......Page 12
PREFACE......Page 16
INTRODUCTION......Page 20
CHAPTER 1 MESSAGES FROM BOSSES TO EMPLOYEES: ARROGANCE AND ALIENATION IN ORGANIZATIONS......Page 26
Above and Beyond Job Descriptions......Page 29
Doing More with Less......Page 31
Going Global......Page 33
Outsourcing......Page 34
Employing Generation X......Page 35
Managing Us versus Managing Them......Page 36
Mistaking What for How......Page 40
Moving Toward We: The Three Rs of Work Life......Page 42
CHAPTER 2  THE FIRST R—REWARDS: COMPENSATING PRIVILEGE......Page 48
More Than Money......Page 49
Compensating Privilege......Page 52
Privileges, Profits, and Shareholder Interest......Page 57
Bonuses for Bungling......Page 63
Recruitment and Retention......Page 66
What’s Fair?......Page 67
Rewarding We......Page 69
CHAPTER 3  THE SECOND R— RESPECT: WORKING WITH AUTHORITY......Page 78
We Rules......Page 80
Micromanaging......Page 82
The Boss Club......Page 85
It-Is-All-Business......Page 86
The Issue Is Displacement, Not Unemployment, Stupid!......Page 90
Sacrificing Them......Page 95
With All Due Respect......Page 97
Communication......Page 100
Organization Support—Plans for Training and Education......Page 102
Exploration of Alternatives......Page 103
CHAPTER 4  THE THIRD R— RECOGNITION: VOICE LESSONS......Page 110
Voice and Productivity......Page 113
Voice and Work Relationships......Page 116
Voice and Employee Well Being......Page 117
Voice Recognition......Page 118
Voice and Information......Page 119
Voice and the Freedom to Act......Page 120
Voice and Direction......Page 123
Not Voice Alone......Page 125
Charisma and Voice......Page 126
CHAPTER 5  WHAT MONEY CAN’T BUY, AND HOW TO BUY IT: CHANGING BOSSES’ MESSAGES......Page 132
Managing the Three Rs: Rewards......Page 134
Managing the Three Rs: Respect......Page 138
Managing the Three Rs: Recognition......Page 147
Promotive Tension......Page 158
We Are Better......Page 163
Employee Theft......Page 164
We-Boosting: Elevating Our Status by Diminishing Theirs......Page 165
CHAPTER 7  AFFIRMING EMPLOYEES: TO US FROM THEM......Page 170
Affirm Employees as Contributors......Page 171
Affirm Employees as Workers......Page 176
Affirm Employees as Members of Outside Groups......Page 180
Affirm Employees as Individuals with Physical and Psychological Needs......Page 183
Paternalism: Making Them into Our Burden......Page 185
What We Guarantees......Page 186
INDEX......Page 194