The Handbook of Service Innovation

Front Matter....Pages i-xl
Front Matter....Pages 1-3
Innovation: A Critical Assessment of the Concept and Scope of Literature....Pages 5-25
Service Innovation: A Review of the Literature....Pages 27-51
Open Service Innovation: Literature Review and Directions for Future Research....Pages 53-74
Towards an Understanding of Open Innovation in Services: Beyond the Firm and Towards Relational Co-creation....Pages 75-90
Exploring a Multidimensional Approach to Service Innovation....Pages 91-108
Innovation, Service Types, and Performance in Knowledge Intensive Business Services....Pages 109-121
Front Matter....Pages 123-125
On the Way to a Systematic Service Innovation Competence Framework....Pages 127-144
Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches....Pages 145-167
Employees and Users as Resource Integrators in Service Innovation: A Learning Framework....Pages 169-192
Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation....Pages 193-212
Employment and Skill Configurations in KIBS Sectors: A Longitudinal Analysis....Pages 213-235
Dynamic Capabilities for Service Innovation in Service Systems....Pages 237-249
Front Matter....Pages 251-252
Role of Web 3.0 in Service Innovation....Pages 253-280
Service-Oriented Architecture as a Driver of Dynamic Capabilities for Achieving Organizational Agility....Pages 281-296
Disruptive Digital Innovation in Healthcare Delivery: The Case for Patient Portals and Online Clinical Consultations....Pages 297-318
Technology-Driven Service Innovation in the Banking Industry....Pages 319-343
Front Matter....Pages 345-347
Systemic Development of Service Innovation....Pages 349-371
The Role of Socio-Technical Experiments in Introducing Sustainable Product-Service System Innovations....Pages 373-401
Servitization as Innovation in Manufacturing—A Review of the Literature....Pages 403-435
The Architecture of Service Innovation....Pages 437-456
Front Matter....Pages 345-347
Innovation or Resuscitation? A Review of Design Integration Programs in Australia....Pages 457-479
Service Innovation Through an Integrative Design Framework....Pages 481-500
Services Innovation in a Circular Economy....Pages 501-520
Front Matter....Pages 521-522
Illuminating the Service Provider’s Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation....Pages 523-543
Co-creative Practices in Service Innovation....Pages 545-574
Managing Online User Co-creation in Service Innovation....Pages 575-589
Practices for Involving Organizational Customers in Service Innovation....Pages 591-615
Front Matter....Pages 617-619
Services Offshoring: Location Choice and Subnational Regional Advantages in China....Pages 621-640
Innovative Strategies in Servicing International Markets from Ireland....Pages 641-661
Leveraging Value Across Borders—Do ‘Market Place Interactions’ Trump ‘Market Space Transactions’?: Evidence from Australian Firms in Industrial Markets....Pages 663-681
Frugal Services Innovation—Lessons from the Emerging Markets and an Adoption Framework for First-World Corporations and Governments....Pages 683-702
Front Matter....Pages 703-705
How to Manage a Service Innovation Process in the Public Sector: From Co-Design to Co-Production....Pages 707-726
Innovating Universities: Technocratic Reform and Beyond....Pages 727-749
Business Model Approach to Public Service Innovation....Pages 751-778
Exposing an Economic Development Policy Clash: Predictability and Control Versus Creativity and Innovation....Pages 779-802
Back Matter....Pages 803-842