The Handbook of Logistics and Distribution Management: Understanding the Supply Chain

Contents
List of Figures
List of Tables
About the authors
Preface
Part one  Concepts of logistics and distribution
	01 Introduction to logistics and distribution
		Introduction
		Scope and definition
		Historical perspective
		Importance of logistics and distribution
		Logistics and supply chain structure
		Summary
	02 Integrated logistics and the supply chain
		Introduction
		The total logistics concept
		Planning for logistics
		The financial impact of logistics
		Globalization and integration
		Integrated systems
		Competitive advantage through logistics
		Logistics and supply chain management
		Summary
	03 Customer service and logistics
		Introduction
		The importance of customer service
		The components of logistics-related customer service
		Two conceptual models of service quality
		Developing a customer service policy
		Levels of customer service
		Measuring customer service
		Service level agreements
		The customer service explosion
		Summary
	04 Channels of distribution
		Introduction
		Physical distribution channel types and structures
		Channel selection
		Outsourcing channels
		Summary
	05 Key issues and challenges for logistics and the supply chain
		Introduction
		The external environment
		Manufacturing and supply
		Logistics and distribution
		Retailing
		The consumer
		Summary
Part two  Planning for logistics
	06 Planning framework for logistics
		Introduction
		Pressures for change
		Strategic planning overview
		Logistics design strategy
		Product characteristics
		The product life cycle
		Packaging
		Unit loads
		Summary
	07 Logistics processes
		Introduction
		The importance of logistics processes
		Logistics process types and categories
		An approach to process design and redesign
		Tools and techniques
		Summary
	08 Supply chain segmentation
		Introduction
		Product segmentation
		Demand and supply segmentation
		Marketing segmentation
		Combined segmentation frameworks
		Two-tier supply chains
		Implementation
		Summary
	09 Logistics costs and trade-off analysis
		Introduction
		The role of distribution centres and warehouses
		Cost relationships
		Summary
	10 Logistics network planning
		Introduction
		A planned approach or methodology
		Initial analysis and option definition
		Logistics modelling: logistics options analysis
		Evaluate results, develop implementation plan
		Practical considerations for site search
		Summary
	11 Logistics management and organization
		Introduction
		Logistics relationships with other corporate functions
		Logistics organizational structures
		Organizational integration
		The role of the logistics or distribution manager
		Payment schemes
		The selection of temporary staff and assets
		Summary
	12 Omnichannel fulfilment
		Introduction
		Issues
		Food retailing
		Non-food retailing
		Summary
	13 Manufacturing logistics
		Introduction
		Typology of operations
		Manufacturing resource planning (MRPII)
		Material requirements planning (MRP)
		The MRP system
		Flexible fulfilment (postponement)
		The effects on distribution activities
		Future developments
		Summary
Part three  Procurement, inventory and demand forecasting
	14 Procurement and supply
		Introduction
		The procurement cycle
		The scope of procurement
		Setting the procurement objectives
		Managing the suppliers
		Expediting
		Procurement performance measures
		Collaborative planning, forecasting and replenishment
		Factory gate pricing
		E-procurement
		Corruption
		Summary
	15 Inventory: the basic concepts
		Introduction
		The need to hold stocks
		Types of stockholding/inventory
		Stockholding policy implications for other logistics functions
		Inventory costs
		Reasons for rising inventory costs
		Inventory replenishment systems
		The reorder point and safety stock
		The bullwhip or Forrester effect
		The economic order quantity
		Summary
	16 Inventory and the supply chain
		Introduction
		Problems with traditional approaches to inventory planning
		Different inventory requirements
		The lead-time gap
		Inventory and time
		Analysing time and inventory
		Summary
	17 Inventory planning and demand forecasting
		Introduction
		Inventory planning horizons
		Demand forecasting
		Qualitative forecasting methods
		Quantitative forecasting methods
		Inventory planning for manufacturing
		Inventory planning for retailing
		Summary
Part four  Warehousing and storage
	18 Principles of warehousing
		Introduction
		The role of warehouses
		Warehouse operations
		Costs
		Packaging and unit loads
		Summary
	19 Storage and handling systems (palletized)
		Introduction
		Pallet movement
		Pallet stacking
		Palletized storage
		Palletized storage – comparison of systems
		Rack safety
		Summary
	20 Storage and handling systems (non-palletized)
		Introduction
		Small item storage systems
		Truck attachments
		Long loads
		Cranes
		Conveyors
		Automated guided vehicles
		Hanging garment systems
		Summary
	21 Order picking and packing
		Introduction
		Order picking concepts
		Order picking equipment
		Sortation
		Picking area layout
		Pick face size
		Slotting
		Pick routes
		Information in order picking
		E-fulfilment
		Picking productivity
		Replenishment
		Packing
		Summary
	22 Receiving and dispatch
		Introduction
		Receiving processes
		Dispatch processes
		Cross-docking
		Returned goods
		Receiving and dispatch equipment
		Layouts
		Yard management
		Summary
	23 Warehouse design
		Introduction
		Strategic issues affecting warehousing
		Design procedure
		Design of specialist warehouses
		Summary
	24 Warehouse management and information
		Introduction
		Operational management
		Information technology
		Summary
Part five  Freight transport
	25 International logistics: modal choice
		Introduction
		Relative importance of the main modes of freight transport
		Method of selection
		Operational factors
		Transport mode characteristics
		Consignment factors
		Cost and service requirements
		Aspects of international trade
		Summary
	26 Maritime transport
		Introduction
		Structure of the industry
		Common shipping terms
		Surcharges
		Documentation
		Vessel classification and certification
		Common ship types and their cargoes
		Ports and cargo handling
		Other factors
		Summary
	27 Air transport
		Introduction
		Structure of the industry
		Air cargo handling
		Types of air freighter
		Documentation
		Air hubs and spokes
		Air freight pricing
		Air cargo security
		Summary
	28 Rail and intermodal transport
		Introduction
		Intermodal equipment
		Intermodal vehicles
		Intermodal infrastructure
		Mode shift grant schemes
		Rail transport
		Summary
	29 Road freight transport: vehicle selection
		Introduction
		Main vehicle types
		Types of operation
		Load types and characteristics
		Main types of vehicle body
		The wider implications of vehicle selection
		Vehicle acquisition
		Summary
	30 Road freight transport: vehicle costing
		Introduction
		Reasons for the use of road freight transport vehicle costing
		Road transport costing – key information required
		Vehicle standing costs
		Vehicle running costs
		Overhead costs
		Costing the total transport operation
		Whole life costing
		Vehicle cost comparisons
		Zero-based budgets
		Direct product profitability
		Summary
	31 Road freight transport: planning and resourcing
		Introduction
		Key planning aspects of road freight transport
		Main types of road freight transport
		Transport resources: planning and operational requirements and optimization
		Key issues concerning vehicle utilization
		Fleet management
		Other road freight transport information systems applications: telematics
		Summary
	32 Road freight transport: routeing and scheduling
		Introduction
		Vehicle routeing and scheduling issues
		Manual methods of vehicle routeing and scheduling
		Computer routeing and scheduling
		Summary
	33 International freight forwarding
		Introduction
		The role of the freight forwarder
		Specialized services
		Documentation
		Cargo insurance
		Project logistics
		Common terms explained
		Summary
Part six  Outsourcing logistics
	34 Outsourcing: operations and services
		Introduction
		Breadth of outsourcing
		Operations provided by third-party companies
		Categories of services available
		Specialist value added services
		Summary
	35 Outsourcing: decision criteria
		Introduction
		Different types of operation: dedicated or multi-user?
		Drivers and drawbacks of outsourcing logistics
		Critical factors of choice
		Summary
	36 Outsourcing: the selection process
		Introduction
		Approach
		Detailed steps
		Summary
	37 Outsourcing: management
		Introduction
		The need for management
		Managing the relationship
		Implementation planning
		Monitoring an outsourced logistics operation
		Summary
Part seven  Operational management
	38 Cost and performance monitoring
		Introduction
		Why monitor?
		Different approaches to cost and performance monitoring
		What to measure against?
		A logistics operational planning and control system
		Good practice
		Influencing factors
		Detailed metrics and KPIs
		The presentation of metrics
		Summary
	39 Benchmarking
		Introduction
		Why should an organization engage in benchmarking?
		How to conduct a benchmarking exercise
		Formal benchmarking systems
		Benchmarking distribution operations
		Summary
	40 Information and communication technology in the supply chain
		Introduction
		Basic communication
		Supply chain planning
		Big data
		Warehousing
		Inventory
		Transport
		Other applications
		Trading using the internet – e-commerce
		Summary
	41 Security and safety
		Introduction
		International security measures
		Strategic security measures
		Tactical security measures
		Safety in the distribution centre and warehouse
		Summary
	42 Logistics and the environment
		Introduction
		The European Union and environmental legislation
		Logistics and environmental best practice
		Alternative fuels
		Summary
	43 Humanitarian logistics
		Introduction
		Key differences
		Key terms
		Performance measurement
		Pre-positioning of resources
		Assessment and planning
		The cluster approach
		Distribution
		Summary
		Further reading
References
Acronyms and abbreviations
Index