The handbook of communication skills

Content: Cover
 Half Title
 Title Page
 Copyright Page
 Dedication Page
 Table of Contents
 Notes on Contributors
 Editorial introduction
 References
 Part I: Communication skill in theory and practice
 Chapter 1: Skill in theory: Communication as skilled performance
 Introduction
 Motor skills
 Interpersonal skills
 Definitions of Interpersonal Skill
 Process
 Goal-directed
 Interrelated behaviour
 Situationally appropriate
 Learning
 Cognitive control
 Social skills and motor skills
 Overview
 References
 Chapter 2: Skill in practice: An operational model of communicative performance
 Introduction. Motor skill modelGoals and motivation
 Mediating factors
 Responses
 Feedback
 Perception
 The person-situation context
 Overview
 References
 Part II: Core communication skills
 Chapter 3: Nonverbal behaviour as communication: Approaches, issues, and research
 Nonverbal behaviour in perspective
 Nonverbal behaviour as communication
 Nonverbal behaviour as style
 The scientific study of nonverbal behaviour
 Setting and role influences on nonverbal behaviour
 Approaches to nonverbal behaviour as communication
 Nonverbal communication in context. Nonverbal behaviour in professional settings: A sample of research findingsAn example of research and application: International politics
 Strategies for interpreting nonverbal behaviour: An application of experimental results
 Stereotypes of nonverbal deception
 Overview
 Dedication
 References
 Chapter 4: Questioning
 Introduction
 Defining questions: Interrogatives, knowledge and interaction
 Functions of questions in IPC
 Types of question
 Questions and power
 Professional contexts of questioning: Education and medicine
 Conclusion
 References
 Chapter 5: Reinforcement
 Introduction. Defining reinforcementFeedback and reinforcement
 Reinforcement theory and application
 Reinforcement developments in the 21st century
 Reinforcement in educational communication and learning
 Reinforcement in communication in workplace and professional roles
 New impacts
 Issues
 Conclusion
 References
 Chapter 6: On explaining
 Introduction
 An introduction to explaining
 Types of explaining
 The tasks and processes of explaining
 Perspectives on explaining and understanding
 Evidence from the field
 Explaining in the classroom
 Explaining in higher education. Explaining in the health professionsExplaining in other health professions
 Explaining the law
 Explaining in the management of organisations
 Overview
 Acknowledgements
 References
 Chapter 7: Self-disclosure: Strategic revelation of information in personal and professional relationships
 Introduction
 Self-disclosure in personal relationships
 Self-disclosure in work relationships
 Self-disclosure beyond personal and work relationships
 Conclusion
 Note
 References
 Chapter 8: Listening
 Introduction
 Defining listening: As easy as \"ABC\"
 Cognitive components of listening.