The Fluent Leader: Functional Fluency and Effective Leadership Inspired By Transactional Analysis

Cover
Endorsements
Half Title
Title Page
Copyright Page
Contents
Figures
Contributors
Acknowledgements
Preface
Chapter 1: Leadership, Fluency, and Where to Invest It
	"Functional what?" - a preamble
		In a nutshell: two keys and a principle
	Sources of leadership challenges
	FF Key 1: Responding deliberately rather than reacting habitually
	FF Key 2: Building effective relationships
		The Big Five of FF: Effectiveness in four elements of behaviour plus awareness
	Why Functional Fluency is so widely applicable
		Wherever you are, whatever the times
		As you grow and mature
		Turning uncertainty into excitement
		Nature, nurture, future
	Summary: 3 challenges, 2 keys, 1 principle
	Chapter-by-chapter guide
Chapter 2: What Is Functional Fluency? A Guide to Effective Behaviours
	What is Functional Fluency?
	The levels of behaviour
		Level 1
		Level 2
			Reflection
		Level 3
	The behaviours
		Accounting
		Guiding and directing - Structuring or Dominating
			Reflection
		Looking after people - Nurturing or Marshmallowing
			Reflection
			Reflection on the Being-in-Charge behaviours
		Relating to others - Cooperative or Compliant/Resistant
			Reflection
		Expressing my own self - Spontaneous or Immature
			Reflection
	A key effect
		Reflection
	Summary
	Note
Chapter 3: The Constructive Manager: Creating Effective Relationships
	Introduction
	Becoming a new manager
	Understanding your role
		Role theory
			Role confusion
			Role contamination
			Role exclusion
			Reflection
	'Rookie' mistakes
		Managers must always show they are in charge
			Reflection
		Managers must always look after their teams: needing to be needed
		Good managers are well-liked: wanting to be liked
			Reflection
	Managing performance
	Learning and development
		Developing staff
		Developing yourself
			Reflection
	The power of Accounting
		Uncertainty
	The wider perspective - what else is going on?
	The enquiring manager
	Relating Functional Fluency to other management theories
		The Blake Mouton managerial grid
			Team style - high people/high task
			Country club style - high people/low task
			Impoverished style - low people/low task
			Middle-of-the-road style - mid people/mid task
			Produce-or-perish style - low people/high task
			Reflection
		Daniel Goleman's emotionally intelligent leadership
			Reflection
	Summary
	Notes
Chapter 4: The Inspirational Leader: Providing Vision and Purpose
	Introduction
	Creating vision and purpose
		Reflection
		Sharing guidance and direction (Structuring all around)
		Nurturing culture
		Collaborating as a senior leader - The Golden blend
			Reflection
	Maintaining role clarity and developing a strategic mindset
		Taking into account the senior leader's varied roles
		Developing a strategic mindset
	Developing yourself and others
		Reflection
		Dealing with stress and ineffective behaviours
			Reflection
		Inspiring people
			Reflection
	Summary
	Notes
Chapter 5: Building Your Personal Resilience with Functional Fluency
	Introduction
		What is personal resilience?
		Why your 'survival instinct' may be letting you down
	The central role of Accounting in building personal resilience
		Taking your first steps
			Reflection: Changing unhelpful thinking patterns
		Accounting for situations
			Reflection: Creating negative emotions
		An Accounting process for assessing inner and outer reality when facing challenge
	The problem with Dominating and Marshmallowing, and why Structuring and Nurturing can help
		Dominating pitfalls
		Marshmallowing pitfalls
		The value of Structuring and Nurturing yourself
			Reflection: Affirmations
	How Marshmallowing others can lower your own resilience
	Learning to express yourself by using Spontaneous behaviours
		Reflection: Recapturing your lost spark
			Reflection: Access your creative thinking
	Using Cooperative behaviours to improve your personal resilience
		Reflection: Keeping a reflective journal for 30 days
	Summary
	Notes
Chapter 6: Fluent Teamwork: Effective Interaction through Conscious Choices
	Teams as treasure
	Fluent teamwork
		The Golden team (example)
			Reflection
	Fluent leadership in teams
		The leader as part of a human system
			Reflection
	When teamwork is tricky
		Forming
		Storming
		Norming
		Performing
			Reflection
	Diversity in teams - trick or treat?
		Diversity and vulnerability
			Reflection
	Summary
	Notes
Chapter 7: Embracing Challenging Relationships for Effective Leadership: Three perspectives
	Introduction
		Added value of Functional Fluency
	The story of Delivery
		Case study: insights and lessons from 3 perspectives
		The individual perspective
			Setting the stage for dealing with interpersonal challenges
			Behaviour - inter-and intrapersonal
			Kim's story
			What is going on looking through the lens of Functional Fluency?
			What are the gains?
			Doing things differently using the Golden Five
			Reflection
			Reflection
			Lucas' story
			What is going on looking through the lens of Functional Fluency?
			What are the gains?
			Doing things differently using the Golden Five
			Reflection
		The group perspective
			The leader taking the group behaviour and dynamics into account
			Group behaviour and dynamics
			What is going on looking through the lens of Functional Fluency?
			What are the gains?
			Doing things differently using the Golden Five
			Reflection
		Organizational perspective
			The leader taking the system into account
			Behaviour, systems thinking and organizational culture
			What is going on through the lens of Functional Fluency?
			What are the gains?
			Doing things differently using the Golden Five
			Reflection
	Summary
	Notes
Chapter 8: Using Functional Fluency to support Organizational Development and Transformational Change
	Introduction
	Using Functional Fluency to support the organizational change process
		Reflection
	Using effective behaviours to support managing and leading the change process
		Accounting
		Structuring
		Nurturing
		Cooperative
		Spontaneous
	Putting it all together
		Mezirow's transformational learning and change process
		Co-creative Transactional Analysis (CCTA)
	Putting it into practice: a case study
		Reflection
		Reflection
		Reflection
	Summary
	Notes
Appendix
	The TIFF Profile
Index