The Etiquette Edge: The Unspoken Rules for Business Success

Preliminaries......Page 1
Contents......Page 5
Acknowledgments......Page 13
Introduction: The Case for Courtesy......Page 15
Twenty-First Century Manners......Page 25
Credibility: Creating It and Keeping It......Page 31
Develop Your Gratitude Attitude......Page 35
I See What You’re Saying......Page 39
What the $%#*!& Is Going On Here?......Page 47
Tell Me Less: Some Things Are Better Left Unsaid......Page 51
Praiseworthy Praise: Giving Compliments that Count......Page 57
What Did You Say? Developing Your Ability to Listen......Page 62
Convenience or Curse?......Page 66
Travel Courtesy: Don’t Leave Home Without It......Page 69
Terror on Both Sides of the Desk......Page 77
The New Job: Getting Started on the Right Foot......Page 86
Office Space......Page 91
E-Mail: Think Before You Send......Page 97
Using the Telephone Productively......Page 104
Are We Having a Casual Crisis?......Page 111
Getting Along with Your Manager......Page 116
Loving Your Enemies......Page 122
When Your Best Friend Becomes Your Boss......Page 126
How to Leave a Job: Making a Graceful Exit......Page 131
Refuse to Schmooze and You Lose......Page 136
Let’s Do Lunch: Dining Your Way to Success......Page 141
Standing Out in the Crowd......Page 146
He Said, She Said......Page 151
When Silence Is Not a Virtue......Page 159
When an Apology Is in Order: Saying ‘‘I’m Sorry’’......Page 164
Tell It Like It Is......Page 168
Confronting with Courtesy......Page 174
When the Worst Happens......Page 181
Citizenship in the Global Village......Page 187
A Final Word......Page 193
Bibliography......Page 195
Index......Page 201