The Complete New Manager

Contents......Page 4
Part 1 New Manager Essentials......Page 10
1 Give Feedback......Page 12
2 Make the Best of Bad News......Page 16
3 Delegate......Page 20
4 Pick the Brains of Departing Workers......Page 24
5 Review Performance Regularly......Page 28
6 Decide and Deliver......Page 32
7 Use “Praise Motivation”......Page 36
8 Plan Your Meetings......Page 40
9 Think Strategically......Page 44
10 Build Alliances......Page 48
11 Give Great Instructions......Page 52
12 Get Feedback......Page 56
13 Speak with Power......Page 60
14 Win Over Cynics......Page 64
15 Prepare for Change......Page 68
16 Muzzle Your Mouth......Page 72
17 Pose Penetrating Questions......Page 76
18 Lift Poor and Mediocre Performers......Page 80
19 Criticize Without Criticism......Page 84
20 Beat the Clock......Page 88
21 Impress Your Boss......Page 92
22 Mix and Mingle......Page 96
Part 2 Being an Effective Leader......Page 100
23 Leaders Can Be Made......Page 104
24 Raise the Leadership “Tent”......Page 108
25 Character Is the Essence of Leadership......Page 112
26 Develop Personal Capability......Page 116
27 Focus on Results......Page 120
28 Cultivate Interpersonal Skills......Page 124
29 Lead Organizational Change......Page 128
30 Find Your Leadership “Sweet Spot”......Page 132
31 Focus on Building Strengths......Page 136
32 Concentrate on Developing Three to Five Strengths......Page 140
33 Let the Halo Effect Work for You......Page 144
34 Fix Fatal Flaws......Page 148
35 Look for Powerful Combinations of Competencies......Page 152
36 Learn from Mistakes......Page 156
37 Build Positive Relationships......Page 160
38 Be Open to New Ideas......Page 164
39 Be Accountable......Page 168
40 Take Initiative......Page 172
41 Learn from Feedback......Page 176
42 Take a Nonlinear Approach......Page 180
43 Take Steps to Improve Leadership Skills......Page 184
44 Develop Your People......Page 188
Part 3 Motivating Your Employees......Page 192
45 Build a Motivated Workforce......Page 194
46 Know What Drives People......Page 198
47 Make Employees Feel Like Partners......Page 202
48 Show Employees How the Business Operates......Page 206
49 Know the Competition......Page 210
50 Encourage Intelligent Risk-Taking......Page 214
51 Inspire Creative and Innovative Thinking......Page 218
52 Affirm the Link Between Motivation and Performance......Page 222
53 Help Employees Achieve Greater Performance......Page 226
54 Get Employees to Buy Into Your Ideas—and Theirs......Page 230
55 Be Clear—and Consistent—About Rewards and Recognition......Page 234
56 Always Expect the Best from Employees......Page 238
57 Fire Up Successful Performance......Page 242
58 Offer Incentives and Morale Boosters......Page 246
59 Give Your Power Away......Page 250
60 Encourage Accountability at All Times......Page 254
61 Build Trust for a Better Tomorrow......Page 258
62 Boost Morale......Page 262
63 Make It Fun to Make It Motivating......Page 266
64 Attack De-Motivators Head-On......Page 270
65 Put Heart and Soul into Your Team......Page 274
66 Unleash the Power of Human Potential......Page 278
67 Retain Your Employees......Page 282
Part 4 Dealing with Difficult People......Page 286
68 Recognize the 10 Most Unwanted Behaviors......Page 288
69 Choose Your Approach......Page 292
70 Understand the Four Intents......Page 296
71 Understand the First Intent: Get It Done......Page 300
72 Understand the Second Intent: Get It Right......Page 304
73 Understand the Third Intent: Get Along......Page 308
74 Understand the Fourth Intent: Get Appreciated......Page 312
75 Recognize the Results of Threatened Intents......Page 316
76 Reduce Differences......Page 320
77 Listen to Understand......Page 324
78 Reach a Deeper Understanding......Page 328
79 Speak to Be Understood......Page 332
80 Project and Expect the Best......Page 336
81 Bring Out the Best in the Tank......Page 340
82 Bring Out the Best in the Sniper......Page 344
83 Bring Out the Best in the Know-It-All......Page 348
84 Bring Out the Best in the Think-They- Know-It-All......Page 352
85 Bring Out the Best in the Grenade......Page 356
86 Bring Out the Best in the Yes Person......Page 360
87 Bring Out the Best in the Maybe Person......Page 364
88 Bring Out the Best in the Nothing Person......Page 368
89 Bring Out the Best in the No Person......Page 372
90 Bring Out the Best in the Whiner......Page 376
91 Take Action Steps......Page 380
Part 5 Planning and Executing Strategy......Page 384
92 Manage Strategically......Page 388
93 Follow the Logic......Page 392
94 Assess Your Company’s Readiness......Page 396
95 Plan to Plan......Page 400
96 Define Your Businesses......Page 404
97 Understand Your Model......Page 408
98 Know Your Market......Page 412
99 Assess the Terrain......Page 416
100 Understand Opportunities and Threats......Page 420
101 Set Feasible Goals......Page 424
102 Strategize......Page 428
103 Set Priorities......Page 432
104 Pursue Your Purpose......Page 436
105 Follow Your Mission......Page 440
106 Write the Annual Plan......Page 444
107 Obtain Commitment......Page 448
108 Align with Strategy......Page 452
109 Work Across Functions......Page 456
110 Execute with Discipline......Page 460
111 Monitor and Improve......Page 464
112 Learn, Change, and Institutionalize......Page 468
C......Page 472
H......Page 473
M......Page 474
R......Page 475
W......Page 476
Z......Page 477