The Coaching Kaleidoscope: Insights from the Inside (Insead Business Press)

Cover......Page 1
Contents......Page 6
List of figures and tables......Page 11
List of contributors......Page 12
Preface......Page 18
Acknowledgments......Page 26
Introduction: Holistic Organizational Coaching......Page 27
PART ONE: SETTING THE STAGE......Page 44
1. THE PROOF OF THE PUDDING: AN INTEGRATIVE, PSYCHODYNAMIC APPROACH TO EVALUATING A LEADERSHIP DEVELOPMENT PROGRAM......Page 46
THE PROGRAM FRAMEWORK AS A FRAMEWORK FOR EVALUATION......Page 48
THE EXPECTED OUTCOMES OF THE PROGRAM......Page 49
360-DEGREE INSTRUMENTS AS EVALUATION TOOLS......Page 55
FINAL THOUGHTS......Page 59
2. BRINGING THE CLINICAL PARADIGM INTO EXECUTIVE EDUCATION PROGRAMS: FANTASIES, ANXIETIES, AND HOPES......Page 63
EXECUTIVE DEVELOPMENT AND THE CLINICAL PARADIGM......Page 64
TRANSFORMATIONAL EXECUTIVE EDUCATION PROGRAMS......Page 65
CHALLENGES OF BRINGING 360-DEGREE FEEDBACK INTO EXECUTIVE EDUCATION PROGRAMS......Page 67
CHALLENGES OF BRINGING GROUP LEADERSHIP COACHING INTO EXECUTIVE EDUCATION PROGRAMS......Page 72
CHALLENGES OF INTRODUCING PEER COACHING TO EXECUTIVE EDUCATION PROGRAMS......Page 76
THE CHALLENGE OF HAVING THE RIGHT FACULTY AND PROGRAM DIRECTORS......Page 78
A PUZZLING TALE......Page 81
PROJECTIVE IDENTIFICATION......Page 84
\"GOOD ENOUGH\" PARENTING AND CONTAINMENT: THE ORIGINS OF SUBLIMINAL COMMUNICATION......Page 85
SUBLIMINAL COMMUNICATION......Page 86
TRANSFERENCE......Page 87
COUNTERTRANSFERENCE......Page 89
THE ACTION TRAP: \"I ACT, THEREFORE I AM\"......Page 90
ALIGNMENT......Page 93
PART TWO: CREATING REFLECTIVE PRACTITIONERS......Page 100
4. CASE STUDIES OF SELF-AWARENESS AND CHANGE......Page 102
INSIDE THE IDENTITY LABORATORY......Page 103
THE CCC PROGRAM DESIGN......Page 104
WHY USE WRITTEN TEXTS?......Page 106
THE REITERATIVE RESEARCH PROCESS: IDENTIFYING ORGANIZING THEMES AND RED THREADS......Page 108
THE LAB REPORT......Page 110
CONCLUSION: WHAT ARE THE SURPRISES?......Page 111
5. SOMETHING FROM NOTHING: THE USE OF TRANSITIONAL SPACE AND HOW GROUP COACHING CHANGES PEOPLE......Page 114
TRANSITIONAL SPACE......Page 116
CREATING TRANSITIONAL SPACE: DYNAMIC ADMINISTRATION IN THE LDP PROCESS......Page 118
EXECUTIVES AT PLAY IN TRANSITIONAL SPACE......Page 119
LIFTING THE LID: FIRST STAGES OF TRANSITIONAL SPACE......Page 120
THE INNER THEATER REVEALED......Page 121
STORYTELLING......Page 122
CHALLENGING CONVERSATIONS IN TRANSITIONAL SPACE......Page 123
INTO ACTION: SHATTERING THE SPACE......Page 124
THE PITFALLS OF TRANSITIONAL SPACE......Page 125
BACK TO REALITY: MANAGING REENTRY......Page 126
CONCLUSION......Page 127
STÉPHANIE\'S JOURNEY OF SELF-DISCOVERY......Page 129
THE POWER OF VICARIOUS LEARNING......Page 131
TOWARD A MORE AUTHENTIC IDENTITY......Page 137
CONCLUSION......Page 143
THE PREPARATORY PHASE......Page 145
THE GROUP COACHING SESSION......Page 147
ALEXANDRE\'S PRESENTATION TO THE GROUP......Page 148
JENNIFER\'S PRESENTATION TO THE GROUP......Page 150
MY PRESENTATION TO THE GROUP......Page 152
THE AFTERMATH......Page 154
SOME INSIGHTS ABOUT THE GROUP COACHING EXPERIENCE......Page 156
THE ELEMENTS OF EFFECTIVE GROUP COACHING......Page 157
CONCLUSION......Page 158
THE FIRST SYMPTOMS......Page 161
RAILROAD OF HOPE......Page 163
DESTINATION: NEVERLAND......Page 168
A LEADERSHIP COACHING INTERVENTION WITH RICARDO—A TRIGGER......Page 172
EXPLORING PERSONAL DEVELOPMENT OPPORTUNITIES......Page 176
ENTERING TRANSITIONAL SPACE......Page 178
THE FIRST TIPPING POINT......Page 180
LEARNING TO USE TRANSITIONAL SPACE......Page 181
LEADERSHIP GROUP COACHING: EXAMINING PAST AND CURRENT IDENTITIES AND EXPERIENCING THE SECOND TIPPING POINT......Page 183
STEPPING OUT: INTERNALIZING TRANSITIONAL SPACE......Page 187
FROM ANDREAS\'S STORY TO THE ISSUE OF COACHES\' DEVELOPMENT AND GROWTH......Page 189
PART THREE: CREATING BETTER PLACES TO WORK......Page 192
10. IMAGINING BETTER PLACES TO WORK: INDIVIDUAL-ORGANIZATIONAL INTERFACES AND COACHING PRACTICES......Page 194
INGREDIENTS FOR CREATING BETTER PLACES TO WORK......Page 195
COACHING PRACTICES: INSTILLING HOPE AND TRUST IN THE ORGANIZATION......Page 198
THE CASE OF THE NAVARRA AND ZARAGOZA CHAMBERS OF COMMERCE......Page 201
FURTHER REFLECTIONS......Page 208
CONCLUSION......Page 209
EMOTIONAL ATTRACTORS......Page 211
TEAM DEVELOPMENT AS INTENTIONAL CHANGE: A COACHING GUIDE......Page 212
THE FIVE INSIGHTS OF INTENTIONAL CHANGE THEORY......Page 214
MULTIPLE LEVELS OF RESONANT LEADERS/COACHES......Page 217
EMOTIONAL AND SOCIAL INTELLIGENCE: A COACHING CHALLENGE......Page 218
COACHING FOR TEAM DEVELOPMENT......Page 219
CONCLUSION......Page 221
12. CONNECTING THE SCIENCE OF MANAGEMENT SYSTEMS WITH THE CLINICAL PARADIGM......Page 224
THE MANAGEMENT SYSTEMS VIEW......Page 225
THE MANAGEMENT SYSTEM VIEW: ROLES, NOT INDIVIDUALS......Page 228
INTEGRATING THE CLINICAL APPROACH AND THE MANAGEMENT SYSTEMS VIEW......Page 232
THREE APPLICATIONS OF THE CLINICAL APPROACH IN MANAGEMENT SYSTEMS......Page 234
FINAL THOUGHTS: INTEGRATION......Page 237
13. FAILURE IN FAMILY BUSINESS COACHING......Page 241
FAMILY BUSINESS COACHING: WHAT IS FAILURE AND WHAT IS SUCCESS?......Page 242
THE COACH\'S EXPERIENCE OF FAILURE......Page 246
A FAMILY BUSINESS COACHING FAILURE?......Page 248
ALBERTSON\'S COACHING AUTOPSY......Page 254
LEARNING FROM FAILURE......Page 256
14. COACHING FOR WORK-LIFE BALANCE......Page 260
JUGGLING WITH MULTIPLE ROLES AND IDENTITIES......Page 261
COMPETING DEMANDS AND COPING STRATEGIES......Page 263
FEELING IMBALANCED......Page 265
SELF-LEADERSHIP......Page 266
ENERGY MANAGEMENT......Page 269
CONCLUDING THOUGHTS......Page 270
GLOBAL OVERVIEW OF GROUP EXECUTIVE COACHING......Page 271
DIVERSITY VERSUS HOMOGENEITY......Page 273
THE IMPACT OF DIVERSITY AND HOMOGENEITY IN GEC......Page 274
SETTING THE STAGE WITH A DIVERSE COACHING GROUP......Page 276
ADVANTAGES OF CULTURAL DIVERSITY......Page 277
DISADVANTAGES OF CULTURAL DIVERSITY......Page 278
CULTURAL DIVERSITY IN 360-DEGREE FEEDBACK......Page 280
OBSERVATIONS FROM THE FIELD IN ASIA......Page 282
EVALUATING GEC EFFECTIVENESS......Page 284
CONCLUSION......Page 285
CONCLUSION: TURNING THE COACHING KALEIDOSCOPE......Page 288
BRINGING THE INDIVIDUAL BACK INTO THE ORGANIZATION......Page 289
DEVELOPING PEOPLE WHO DEVELOP PEOPLE......Page 291
AUTHENTIC COACHING FOR AUTHENTIZOTIC ORGANIZATIONS......Page 293
Index......Page 297