The Capable Company: Building the capabilites that make strategy work

The Capable Company......Page 2
Contents......Page 8
List of Figures......Page 12
List of Tables......Page 14
Preface......Page 16
Acknowledgments......Page 19
The New Business Reality......Page 22
Kairos Moments......Page 24
The Anatomy of the Capable Company......Page 26
Just How Capable Is Your Company?......Page 31
Part I Setting Direction......Page 34
2 Enable Capable Leaders......Page 36
The Challenges......Page 37
Getting the Right Results in the Right Way......Page 38
Driving the Agenda......Page 40
Generating Intellectual Capital......Page 43
Accelerating the Development of Leaders......Page 46
Relentless Focus on Execution......Page 48
The Building Blocks of the Capable Company......Page 53
The Challenges......Page 56
Setting the Course......Page 57
Reading the Local Charts......Page 66
An Agenda for Action......Page 67
Opportunities, Obstacles, and an Ever-Changing Environment......Page 68
Scenario Planning......Page 70
Picking the Right Course......Page 71
Making Mid-Course Corrections......Page 73
Assess Your Company\'s Adaptability......Page 75
The Building Blocks of the Capable Company......Page 76
The Challenges......Page 77
Taking the \"Capable Company Eye Chart\" Test......Page 78
Desired Relationships Among the Businesses......Page 79
Ramifications of How the Business Chooses to Compete......Page 81
Defining Business Capabilities and Gaps......Page 91
Company DNA Under the Microscope......Page 94
The Building Blocks of the Capable Company......Page 98
Part II Delivering Value......Page 100
The Challenges......Page 102
Determining the Right Products and Services......Page 103
Making the Right Choices on Acquiring Capabilities......Page 105
Building Requisite Capabilities and Partnerships......Page 107
Balancing Infrastructure and Superstructure......Page 110
Alignment in a Boundaryless World......Page 112
The Building Blocks of the Capable Company......Page 113
6 Forge Customer Relationships......Page 114
The Customer Life Cycle......Page 115
Attracting the Right Customers......Page 117
Converting Prospects/Browsers to Customers......Page 118
Fulfilling Customers\' Needs......Page 123
Retaining and Leveraging Customers......Page 126
The Building Blocks of the Capable Company......Page 130
Part III The Development and Alignment of Capabilities......Page 132
The Challange......Page 134
An Architecture Primer......Page 135
Architecture Requirements......Page 138
Creating a Dynamic Architecture......Page 146
Balancing Organizational and Corporate Structure......Page 148
The Building Blocks of the Capable Company......Page 150
The Challenges......Page 151
The Problem with Best Practices......Page 153
Organization Archetype Implications......Page 154
 Aligning People, Process, and Technology Proactively......Page 163
The Building Blocks of the Capable Company......Page 167
Part IV Accelerating Change......Page 168
9 Track a Moving Target......Page 170
Solving the Scorecard Conundrum: Where and When to Start......Page 171
Aligning Measures with Business Strategy......Page 172
Taking the Enterprise Perspective......Page 178
No Excuses: Getting and Delivering the Right Data......Page 179
Allowing Performance Measurement to Be Interdependent......Page 180
The Building Blocks of the Capable Company......Page 182
A Model for Continual Business Alignment......Page 184
Take Account of New Business Realities......Page 186
Extract Change Drivers......Page 189
Identify Business Capabilities......Page 191
Updating Architecture Requirements......Page 193
Tuning Capabilities Through Projects......Page 196
Changing the Course of In-Flight Projects......Page 199
Orchestrating a Projects Agenda......Page 200
Coming Full Circle......Page 203
The Building Blocks of the Capable Company......Page 204
Example of a Capability Refresh Cycle......Page 206
Epilogue: Governance in a Capable Company......Page 209
Suggested Reading......Page 212
Bibliography......Page 216
Glossary......Page 218
Index......Page 228