Telecom Extreme Transformation: The Road to a Digital Service Provider

Cover
Title Page
Copyright Page
Preface
Acknowledgement
Table of Contents
1. Introduction
	1.1 About The Authors
	1.2 Who Will Benefit From This Book?
	1.3 How This Book Is Organized
	1.4 Future of Telecom
	1.5 The Road to a “Digital Service Provider” Status
2. Preparation for Transformation
	2.1 Introduction
	2.2 Transforming CSP—Why to Transform
	2.3 Transforming CSP—Scope of Transformation
	2.4 Transforming CSP: Best-In-Industry Practices
		2.4.1 The Concept-Of-One (BII-Co1): Do It Once, Do It Right, and Use It Everywhere
		2.4.2 The Concept-of-Zero (BII-Co0): When One is Not Enough
		2.4.3 The Concept of None (BII-CoN)
		2.4.4 Database of Record (BII-DBOR)
		2.4.5 Ask Your Self (BII-ASY)
		2.4.6 Outage Management (BII-OM)
		2.4.7 Communication, Command, and Control Process (BII-3CP)
		2.4.8 Closed-Loop Performance Management System (BII-Integrated Dashboard)
		2.4.9 War Room-Cross-Organizational Issue Resolution (BII-WR)
		2.4.10 Restore First, and Repair Next (BII-Restore & Repair)
	2.5 Tools for Transformation
		2.5.1 T-Plan/Q-Plan
		2.5.2 Zero-Based Workforce Model (BII-Zero-Based Workforce)
		2.5.3 ETE Service-level CAPEX Unit Cost/Platform Unit Cost
	2.6 Service Disaster Recovery (BII-SDR)
	2.7 Transforming CSP—Accountability, Goal Setting
	2.8 Transforming CSPs—Setting Transformation Targets
	2.9 Transforming CSP—The Network/Process
	2.10 Transforming CSP—Security
	2.11 Transforming CSP—Operations Discipline (BII-OD)
	2.12 Transforming CSP—Transformation Culture (BII-TC)
	2.13 Transforming CSP—Investment Monetization
	2.14 Transforming CSP—Business Case for Transformation
	2.15 Transforming CSP—Transformation Team
	2.16 Transforming CSP—High-level Steps & Time Line
	2.17 Transforming CSPs—Lessons Learned
3. Assessment of the Present Mode of Operation (PMO)
	3.1 PMO: Introduction
	3.2 PMO: ETE Services to be Assessed
	3.3 PMO: ETE Service/Network Performance
		3.3.1 Assessment of Customer-Facing (QoE) Dashboards
			3.3.1.1 Overall Assessment of Real-time QoE
			3.3.1.2 Assessment of Network Domain for QoE
			3.3.1.3 Access/Aggregation Network Assessment
			3.3.1.4 Content Network & IXP Assessment
			3.3.1.5 Network and Users Security Assessment
		3.3.2 Assessment of Network-Facing Dashboards
			3.3.2.1 Assessment of CSP Competitive Dashboard
			3.3.2.2 Assessment of CSP Executive Dashboard
			3.3.2.3 Assessment of CSP Operations Management Dashboard
			3.3.2.4 Assessment of CSP Working-level Dashboard
			3.3.2.5 Assessment of Dashboard Drill-down Capability
		3.3.3 PMO: Assessment of Network & OSSs/BSSs Architecture
	3.4 PMO: Assessment of CAPEX Unit Cost
	3.5 PMO: Assessment of OPEX Unit Cost
	3.6 PMO: Overall Gap Closure
4. FMO: The Network & Systems
	4.1 FMO: Introduction
	4.2 FMO: Vision & Targets
		4.2.1 Revenue/New Service Target
		4.2.2 Bandwidth Target
		4.2.3 QoE Driven Network Performance Target
		4.2.4 CAPEX Target
		4.2.5 OPEX Target
	4.3 FMO Typical Services
	4.4 FMO: Assessment of Available Network Technology Performance
	4.5 FMO: Design-Objectives to Guide the Transformation
		4.5.1 FMO: Design Objectives for Network & Service Transformation
		4.5.2 FMO: Design Objectives for Process & OSSs/BSSs Transformation
		4.5.3 FMO: Design Objectives for Network Operations Transformation
		4.5.4 FMO: Design Objectives for Organization Transformation
		4.5.5 FMO: Design Objectives for Cultural Transformation
	4.6 FMO Network Architecture
		4.6.1 BII Survivable Network Architecture
		4.6.2 DSP FMO Conceptual Architecture
		4.6.3 DSP FMO Functional Architecture
			4.6.3.1 Unified Transport (uTransport)
			4.6.3.2 Unified Core (uCore)
			4.6.3.3 Unified IP Service Aggregation (uSAG)
			4.6.3.4 Unified Access Network (uAccess)
			4.6.3.5 Wireless (future release Volume II)
			4.6.3.6 WiFi Offload
			4.6.3.7 IPTV
			4.6.3.8 Over-The-Top Streaming (OTT)
			4.6.3.9 SoIP Platform
			4.6.3.10 Unified Data Centers
			4.6.3.11 Unified Support Infrastructure
		4.6.4 FMO ETE Connectivity Architecture
			4.6.4.1 FMO Network Connectivity Architecture
			4.6.4.2 FMO Service Connectivity Architecture
			4.6.4.3 FMO QoE Probe Architecture
			4.6.4.4 FMO Standard Node Architecture
		4.6.5 FMO: The Processes/OSSs/BSSs
			4.6.5.1 FMO DSP Processes—Preview
			4.6.5.2 FMO Service Creation Processes—Preview
			4.6.5.3 Service and Technology Introduction Process (Water Fall)—Preview
			4.6.5.4 Capacity Planning and Deployment Process—Preview
			4.6.5.5 FMO Customer engagement: Marketing & Contracting Processes—(future release Volume II)
			4.6.5.6 FMO Customer Buy Processes— (future release Volume II)
			4.6.5.7 FMO Customer Use Processes— (future release Volume II)
			4.6.5.8 FMO Customer Care process— (future release Volume II)
			4.6.5.9 FMO Maintenance Process—(future release Volume II)
			4.6.5.10 FMO Pay & Financial Processes— (future release Volume II)
			4.6.5.11 FMO DSP Systems
5. FMO Integrated & Real-time Dashboards
	5.1 Unified QoE Dashboard
	5.2 Competitive Dashboard
	5.3 Executive Dashboard (IBM Business Analytics for telcos, 2010)
	5.4 Operations Managers & Working Level Dashboard
6. FMO: Operations-Network & Services
7. FMO: The Regulatory
8. FMO: The Transition Mode of Operations
	8.1 The T-Plan for Bridging to the FMO
	8.2 Transition Mode of Operation 1
	8.3 Transition Mode of Operation 2
	8.4 Transition Mode of Operation 3
	8.5 Transition Mode of Operation 4
	8.6 Transition Mode of Operation 5
9. Conclusion
10. Appendix
11. References
Index